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Core Corporate Functions>Sales>B2B Sales>Mettl B2B Customer Focus - Arabic

Assess a Candidate's Customer Orientation Skills

Used for Recruitment and Selection 

Customer retention is a very important factor in transforming a business. It can be assured by providing good customer service. Therefore, it is important to hire people with the right attitude toward serving customers which might be difficult to judge in an interview. Mettl's B2B Customer Focus Assessment aims to solve this problem with an innovative test that actually puts the person in front of a customer (through videos) in addition to testing their personality (11 traits) for it. These can also be customized to fit client’s and organization’s requirement.

Training gap analysis

This test outlines the areas of development and red flags, which can be enhanced and improved by providing right training.

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Inside This Assessment

Test Details:

Reliability score : Cronbach's alpha .88
Validity score : This ranges from .86 to .90 for different norm groups
Theoretical basis : The Big 5 Theory of Personality

Key profiles the test is useful for

  • Customer service executives

  • Support executives in BPOs/ KPOs

  • People who are in client facing/ interaction roles

  • Floor personnels in Stores/ Malls

  • Floor managers in Stores/ Malls

  • Sales executives in different industries

Test Description

The assessment consists of 66 (5 point Likert scale) items across the following tests :

  • Mettl Personality Inventory

  • Test for Customer Focus (B2B) with videos

This test measures the customer focus skills of a person based on 3 scales and 11 subscales of organizational skills (customer service orientation, process orientation, time management), leadership skills (people management, problem solving and decision making, interpersonal effectiveness), personal skills (trustworthy, awareness of cultural processes, flexibility, integrity, team worker).

Customize This Test

Flexible customization options to suit your needs

Set difficulty level of test

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

Combine multiple skills into one test

Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

Add your own questions to the test

Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.

Request a tailor-made test

Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

The Mercer | Mettl Advantage

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Simple Setup in 4 Steps

Step 1: Add test

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Step 2: Share link

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Step 3: Test View

Candidate take the test

Step 4: Insightful Report

You get their tests report

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