Assess a Candidate's Customer Orientation Skills
Used for Recruitment and Selection
Customer retention is a very important factor in transforming a business. It can be assured by providing good customer service. Therefore, it is important to hire people with the right attitude toward serving customers which might be difficult to judge in an interview. Mettl's B2B Customer Focus Assessment aims to solve this problem with an innovative test that actually puts the person in front of a customer (through videos) in addition to testing their personality (11 traits) for it. These can also be customized to fit client’s and organization’s requirement.
Training gap analysis
This test outlines the areas of development and red flags, which can be enhanced and improved by providing right training.
Test Type
Psychometric
Inside This Assessment
Test Details:
Reliability score : Cronbach's alpha .88
Validity score : This ranges from .86 to .90 for different norm groups
Theoretical basis : The Big 5 Theory of Personality
Key profiles the test is useful for
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Customer service executives
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Support executives in BPOs/ KPOs
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People who are in client facing/ interaction roles
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Floor personnels in Stores/ Malls
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Floor managers in Stores/ Malls
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Sales executives in different industries
Test Description
The assessment consists of 66 (5 point Likert scale) items across the following tests :
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Mettl Personality Inventory
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Test for Customer Focus (B2B) with videos
This test measures the customer focus skills of a person based on 3 scales and 11 subscales of organizational skills (customer service orientation, process orientation, time management), leadership skills (people management, problem solving and decision making, interpersonal effectiveness), personal skills (trustworthy, awareness of cultural processes, flexibility, integrity, team worker).
Customize This Test
Flexible customization options to suit your needs
Set difficulty level of test
Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.
Combine multiple skills into one test
Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.
Add your own questions to the test
Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.
Request a tailor-made test
Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.
