Report Section
Mettl Tele Sales Executive Assessment
Test Taker Details
S
Sample
Email Address: sample-report@mettl.com
How to Interpret the Report?
Response Style
Response Style Genuine
Explanation of Response Style:
Genuine
If questions are answered in a sufficiently varied manner.
Social Desirability
If questions are answered in a socially desirable manner.
Central Tendency
If many questions are answered as ‘neither agree nor disagree’.
EXECUTIVE SUMMARY
PERFORMANCE SUMMARY:
Values shown in above chart are sten scores
Recommendation Based on Overall Score
Not Recommended
Strengths
Customer Service Orientation
Likely to fulfil customer requirements by providing them with excellent services.
Areas of Development
Problem Solving
Needs to be able to reason and provide systematic solution to a given problem. Also needs to be able to evaluate different alternatives to the problem in a step by step manner to select the best solution.
Drive for Results
Needs to work towards achieving one's targets and goals effectively and efficiently.
Numerical Ability
Needs to have the ability to perceive and process numbers and related symbols to perform basic arithmetic operations and perform estimates.
DETAILED EVALUATION OF COMPETENCIES
Personal Attributes:
Values shown in above chart are sten scores
1. Personal Attributes:
Accountability: Moderate
Moderately likely to hold oneself accountable for the actions taken by oneself. Somewhat likely to take one's duties and responsibilities seriously. May at times be able to hold oneself accountable to complete the assigned task. May at times be able to understand one's mistakes and may occasionally rectify them immediately. Moderately likely to execute one's work without seeking any guidance from others.
Resilience: Low
Not very likely to deal effectively with pressure or display emotional resilience. Less likely to be calm or poised and may get discouraged by setbacks, rarely putting sufficient effort to ensure timely and efficient completion of tasks. May find it difficult to be optimistic and not very likely to maintain optimal performance during difficult situations. May not always be able to perform efficiently in a competing or challenging work environment. Less likely to use appropriate coping strategies to deal with several stressful tasks or situations at work.
Self Confidence: Low
Less likely to be confident about one’s own abilities. Not very likely to believe in one's ability to achieve desired objectives and may not always try beat one's own performance expectations. Less likely to compete with others to prove one's capabilities.
DETAILED EVALUATION OF COMPETENCIES
Work Orientation:
Values shown in above chart are sten scores
2. Work Orientation:
Following Work Procedures: Moderate
Somewhat likely to adhere to the rules and regulations placed by the organization, carefully. May occasionally follow instructions or directions in order to complete the assigned tasks effectively. Somewhat likely to be aware of the consequences of adherence and non adherence to the organization's rules and regulations. Somewhat likely to carefully check work processes, in order to ensure delivery of quality output.
Drive for Results: Low
Not very likely to be intrinsically motivated to work on given tasks wholeheartedly. Less likely to consistently work towards delivering desired results and may not always ensure that whatever one takes up is completed successfully. Not very likely to try out new strategies to accomplish challenging goals, and may rarely remain focused on achieving one's targets, despite obstacles.
DETAILED EVALUATION OF COMPETENCIES
Interpersonal Skills:
Values shown in above chart are sten scores
3. Interpersonal Skills:
Customer Service Orientation: High
May be able to understand and promptly deliver on customer's expectations and requirements. Likely to ask relevant questions and gather data in order to ascertain more information and better understand the customer's needs and requirements. Likely to ensure that customer requirements are met perfectly in the first time itself. May deal with customer queries, requests and complaints in an efficient manner. Likely to focus on continuously providing excellent customer services.
Influence: Moderate
Somewhat likely to be good at influencing others. Moderately likely to provide necessary arguments to win over the other party. May at times be able to convince others of one's thoughts and viewpoints by answering questions effectively. Moderately likely to be concerned about others' perspectives and addresses them before they can bring it up themselves.
Establish Trust: Moderate
Somewhat likely to act in an ethical and trustworthy manner. May at times take a stand based on the right thing regardless of the consequence to oneself. Moderately likely to be open and transparent in one's dealings with internal and external stakeholders. Moderately likely to stick to one's professional ethics, morals, and values to complete tasks, even when it is inconvenient.
DETAILED EVALUATION OF COMPETENCIES
Sales Aptitude:
Values shown in above chart are sten scores
4. Sales Aptitude:
Problem Solving: Low
The candidate is unlikely to have effective problem solving skills. He/she is unlikely to identify and analyse an existing problem or look for suitable replacements, substitutes or solutions. He/she is likely to have very poor reasoning skills and may not be able to contemplate between positive and negative solutions to a problem.
Numerical Ability: Low
The candidate is unlikely to perceive and process numbers and related symbols to perform basic arithmetic operations and perform estimates. He/she may have very low level of speed in making analysis or assessments based on given information and an extremely low level of concentration in solving problems.
Verbal Ability: Low
The candidate is unlikely to have a good vocabulary. He/she may be very poor at proper usage of grammar and punctuation. He/she may face problems in understanding word meanings, word relationships and also in interpreting detailed information.
Test Log
Test Log
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Started the test with Personality Inventory
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Finished Personality Inventory and started Situational Judgement Test of the test
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Finished Situational Judgement Test and started Aptitude of the test
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Finished the test