Report Section
Customer Focus- B2C 0702
Test Taker Details
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Email Address: xyz@mettl.com
Response Style
Response Style Genuine
Explanation of Response Style:
Genuine
If questions are answered in a sufficiently varied manner.
Social Desirability
If questions are answered in a socially desirable manner for more than 60% of the questions.
Central Tendency
If more than 60% of the questions are answered as ‘neither agree nor disagree’.
Acquiescence
If questions are answered in a ‘strongly agree’ or ‘agree’ manner for more than 60% of the questions.
EXECUTIVE SUMMARY
Key Competencies
Customer Service
Has the ability to deal with customer queries, requests and complaints. Likely to be able to identify potential clients and provide quality service to current clients.
Problem Solving & Decision Making skills
Can occasionally analyze a problem, identify its causes and choose an appropriate solution from alternatives.
Team worker
Unlikely to be a good team player and may be unable to have harmonious and cooperative relationships with team members as is not trusting and attuned to their emotions.
Flexibility
Unlikely to be open to changes taking place in the organization and is not comfortable working with and trying out new activities and experiences.
Red Flags
Flexibility
May not be flexible or open towards changes taking place in the organization.
Team worker
Not likely to be a good team player.
Strengths
Time Management
Is highly organized and has very good time management skills.
Trustworthy
Likely to be highly responsible, conscientious and trustworthy.
Process Orientation
Is very well acquainted with and always follows the established processes and systems.
Areas of Development
Flexibility
Be willing to accept change.
Team worker
Be understanding and accommodating of others’ views when working in a team.
Interpersonal Skills
Needs to be warm and friendly towards others.
DETAILS OF COMPETENCIES
Organizational Skills:
Values shown in above chart are percentiles
1. Organizational Skills:
Customer Service: High
Has the ability to deal with customer queries, requests and complaints. Likely to be able to identify potential clients and provide quality service to current clients. Likely to understand and deliver according to a client's expectations and requirements. Is likely to be willing and able to modify one's work style and adapt as per the clients.
Process Orientation: Very High
Likely to be highly driven by a sense of duty and commitment to one’s work leading to awareness of the processes and systems governing the organization. Strictly adheres to the rules and regulations placed by the organization very carefully and carries out tasks following the established procedures.
Time Management: Very High
Extremely likely to have the ability to prioritize tasks & manage one’s time effectively by deliberating and thinking through them carefully and systematically. Is highly methodical, meticulous and self-disciplined while carrying out and managing one's work.
DETAILS OF COMPETENCIES
Personal Attributes:
Values shown in above chart are percentiles
2. Personal Attributes:
Trustworthy: Very High
Likely to be seen as being extremely diligent, confident and responsible towards one’s work. Can always be relied upon to complete tasks in a meticulous and persistent manner while cautiously thinking through one’s decisions and actions. Extremely likely to adhere to ethics and rules.
Awareness of cultural processes: Moderate
Moderately likely to be capable and motivated , at times striving to perform better and achieve excellence. May occasionally look for opportunities to gain more knowledge and insight about one's organization and its policies, procedures and work environment. Keeps oneself somewhat up to date.
Flexibility: Very Low
Unlikely to be open to changes taking place in the organization and is not comfortable working with and trying out new activities and experiences. Doesn't know how to effectively deal with change and can't adapt easily as is not open minded and appreciative of new ideas which can contribute positively to work and working environment.
Ethical: High
Likely to adhere to moral and ethical imperatives to fulfill obligations so much that the focus on results is also driven by a sense of duty to those for whom one is working. Can be relied upon to carry out assignments efficiently. Not very likely to compromise on professional ethics and policies to complete tasks, even when it is inconvenient.
Team worker: Very Low
Unlikely to be a good team player and may be unable to have harmonious and cooperative relationships with team members as is not trusting and attuned to their emotions. May be highly unable to understand and appreciate individual differences among team members and is not likely to adjust one's work style accordingly. Is not always honest and straightforward and may be unable to correctly assess and utilize the strengths of all the team members while completing a task.
DETAILS OF COMPETENCIES
Leadership Skills:
Values shown in above chart are percentiles
3. Leadership Skills:
People Management: Moderate
Is likely to be moderately skilled at managing a group as is open to working with people with different perspectives and is somewhat considerate towards others views as well as needs. Is at times trusting towards others and can occasionally correctly assess their motivations. Is somewhat able to lead a group in tough times by displaying responsible behavior and taking initiative.
Problem Solving & Decision Making skills: Moderate
Is moderately focused and pays some attention to the details of a situation. Can occasionally analyze a problem, identify its causes and choose an appropriate solution from alternatives. May sometimes leave tasks pending and has a somewhat active approach to work. Has a moderate ability to utilize learnings from past experiences to solve current problems.
Interpersonal Skills: Low
Not very likely to be highly capable of identifying and understanding the dynamics of the organization as is not very amiable and doesn't always enjoy working and interacting with people. Is not very sociable, sympathetic and honest, not always willing to lend an ear to others or share one’s own ideas with others. May not always be able to work efficiently with others as is not very accepting and trusting.
Test Log
Test Log
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Started the test with Personality Inventory
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Finished Personality Inventory and started Customer Focus of the test
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Finished the test