Mettl B2B Customer Focus - Arabic

sample
sample@mettl.com
Test Taken on:
Report Version as on:
Finish State: Normal
Registration Details
عنوان البريد الإلكتروني: sample@mettl.com
الاسم الأول: sample
الاسم الأخير: Not filled
تاريخ الميلاد: Not filled
البلد: Not filled
تجربة: Not filled
Response Style: Genuine

Explanation of response style:

Genuine: If questions are answered in a sufficiently varied manner

Social Desirability: If questions are answered in a socially desirable manner for more than 60% of the questions.

Central Tendency: If more than 60% of the questions are answered as ‘neither agree nor disagree’.

Acquiescence: If questions are answered in a ‘strongly agree’ or ‘agree’ manner for more than 60% of the questions.

EXECUTIVE SUMMARY
Key Competencies

Service Orientation: Has the ability to deal with customer queries, requests and complaints. Likely to be able to identify potential clients and provide quality service to current clients.

Interpersonal Skills: Often likely to be capable of identifying and understanding the dynamics of the organization as is somewhat amiable and occasionally enjoys working and interacting with people.

Problem Solving: Less likely to be organized and methodical and can seldom think through problems rationally and cautiously in order to reach a desired solution.

Teamwork/Collaboration: Less likely to be a good team player and may not always be able to have harmonious and cooperative relationships with team members as is not very trusting and attuned to their emotions.

Strengths

Service Orientation: Is efficient at understanding customers' needs and requirements and respond in an appropriate and prompt manner.

Red Flags

Integrity: Unlikely to be sincere, ethical and honest in one’s approach to work.

Client Management: May not be able develop, maintain and manage business relationships with clients and partner organizations.

Accountability/Responsibility: Rarely holds oneself accountable for high quality work and seldom complies with rules and policies.

Areas of Development

Integrity: Needs to be ethical and honest in one's approach to work. Needs to learn to follow rules and regulations.

Client Management: Needs to develop, maintain and manage business relationships with clients and partner organizations.

Accountability/Responsibility: Needs to learn to be self motivated and disciplined in one's approach to work, focusing on achieving high quality results.

DETAILS OF COMPETENCIES
Managing Self
Values shown in above chart are percentiles
Very Low Low Moderate High Very High
Emotional Stability: Moderate

Moderately likely to experience low levels of anxiety and may have a somewhat optimistic outlook towards work making it relatively easy to handle workplace stress in a calm and steady way. Is moderately likely to be easy going and even tempered, not getting very easily discouraged or frustrated by problematic situations. Is moderately secure in one’s abilities and at times displays responsible and non impulsive behavior.

Accountability/Responsibility: Very Low

Rarely likely to be methodical, responsible and organized when carrying out tasks. Does not hold self and others accountable for high quality and cost-effective results. Is not self-disciplined and motivated in one’s approach to work; seldom determining objectives, setting priorities and following through one’s plan to effectively complete tasks. Does not have a strong sense of duty and may not comply with established systems and rules.

Integrity: Very Low

Rarely likely to act in an honest and trustworthy manner based on personal accountability and conviction to do the right thing. Seldom likely to protect and may violate or compromise the confidentiality of information. May not take ownership of the tasks and may not appropriately and consistently comply with the organization's policies and procedures.

Patience: Low

Less likely to be resilient and does not always lose one's calm in the face of adverse circumstances. Less likely to remain composed under difficult circumstances, not always persevering in the face of delay or provocation without getting annoyed and angry in a negative way. Less likely to exhibit forbearance when under strain, especially when faced with long term difficulties. Less likely to handle customer needs and requirements patiently.

Time Management: Low

Less likely to have the ability to prioritize tasks and manage one’s time effectively by deliberating and thinking through them carefully and systematically. Is not very methodical, meticulous and self-disciplined while carrying out and managing one's work.

Multi Tasking: Low

Less likely to be confident about one’s own abilities and skills, works at a relaxed and slow place. Is not highly flexible, meticulous and organized in one’s work and prefers to focus on only one task at a time and may not be able to carry out several tasks at a time effectively and calmly.

Passion: Low

Less likely to be self motivated, does not proactively strive to meet a standard of excellence. Is not very result-oriented, seldom drives to meet the objectives and standards. Less likely to maintain a high level of interest and enthusiasm for job responsibilities. Less likely to take pride and seldom derives satisfaction in one's job.

Handling Customer Problems and Decision Making
Values shown in above chart are percentiles
Very Low Low Moderate High Very High
Information Seeking: Very Low

Not likely to be efficient at methodically gathering and organizing information and facts needed for solving work related problems and making effective decisions. Seldom attempts to keep oneself up to date by seeking out opportunities to acquire more knowledge, exploring new ideas and being characteristically self-disciplined and motivated.

Problem Solving: Low

Less likely to be organized and methodical and can seldom think through problems rationally and cautiously in order to reach a desired solution. Is somewhat incapable of effectively dealing with constraints as is not very imaginative and innovative and is likely to be unappreciative of new and unconventional ideas/solutions. May not always be able to direct others when faced with difficulties.

Quality Orientation: Low

Not very likely to be able to work and deal with information methodically and systematically, as may not always be able to focus one's attention on minute details of a problem. Not very likely to show concern for all aspects of the job, seldom checking work processes or ensuring delivery of quality output. Not very likely to keep oneself motivated and disciplined while carrying out tasks.

Result Orientation: Low

Less likely to take personal responsibility for solving customer problems. Not very likely to delve into customer's issues, may not always anticipate and respond to customer's concerns proactively, may not always understand the value of the customer to the organization. Less likely to take actions beyond normal expectations and may not always give the customer options and choices when appropriate.

Customer Service Orientation
Values shown in above chart are percentiles
Very Low Low Moderate High Very High
Service Orientation: High

Likely to have the ability to deal with customer queries, requests and complaints. Likely to be able to identify potential clients and provides quality service to current clients. Likely to understand and deliver according to client's expectations and requirements. Is likely to be willing and able to modify one's work style and adapts as per the clients.

Client Management: Very Low

Rarely likely to develop, maintain and manage business relationships with clients and partner organizations in order to implement and manage projects and to identify new business opportunities for one's organization. Unlikely to manage clients' and partners' expectations during project delivery, seldom establishes and maintains relationships at all levels of the organization and rarely increases partner loyalty throughout the course of an engagement and after.

Understanding Client Needs: Low

Less likely to form long term relationships with the customers by seldom being attentive and understanding of their needs. Less likely to identify all the relevant customer segments. May not always take time to question and understand the real, underlying needs of each customer segment, beyond those initially expressed. Less likely to demonstrate understanding of business benefits and commercial realities from both the organization's and customer's perspectives. Less likely to keep in touch with industry wide trends to devise customer satisfaction strategies. Less likely to work closely with customers, seldom developing an independent view of their needs and acting in their long-term interest.

Grievance Handling Skills: Moderate

Often likely to accept client's grievance and acknowledges it. Occasionally listens to clients' problems, at times redefines the problem to ensure that both the parties are at the same level of understanding. Often likely to gather relevant information with facts and figures and occasionally offers an apt solution. Occasionally follows up with clients and sometimes ensures that they are satisfied with the grievance handling process.

Working in a Team
Values shown in above chart are percentiles
Very Low Low Moderate High Very High
Effective communication: Very Low

Rarely likely to be seen as being straightforward and open with team members as well as clients, seldom providing information sought in a timely and accurate manner. Seldom likely to communicate important information in a transparent manner among stakeholders, including any limitations or difficulties being faced by the team. Is not an assertive person, being incapable of influencing or directing team members and others to ensure smooth operations.

Teamwork/Collaboration: Low

Less likely to be a good team player and less likely to have harmonious and cooperative relationships with team members as is not highly trusting and attuned to their emotions. Less often understands and appreciates individual differences among team members and seldom adjusts one's work style accordingly. Less likely to cooperate with others to accomplish common goals; does not always treat others with dignity and respect and does not always maintain a friendly demeanor.

Interpersonal Skills: Moderate

Often likely to be capable of identifying and understanding the dynamics of the organization as is somewhat amiable and occasionally enjoys working and interacting with people. Is seen as fairly sociable, sympathetic and honest, at times willing to lend an ear to others as well as share one’s ideas with others. Can occasionally work efficiently with others as is somewhat accepting and trusting.

Taking Initiatives: Very Low

Rarely likely to be open to new experiences and opportunities and is not capable of taking new initiatives at the workplace. Likely to be inflexible and not very self-driven when dealing with novel ideas. Cannot express one's own views or convince and direct others when needed.

APPENDIX

"Know Thyself" is the key to professional growth and personal development. Carefully reviewing this report will give an insight into a person's personality at work, which will help in

  • Gaining an understanding of the person's strengths and growth opportunities.
  • Gazing how his or her behavior influences himself or herself and others.
  • Having a better understanding of his/her leadership styles and how to manage one's work through one's leadership attributes.


How to interpret the reports?

When interpreting the results, it is important to remember that the scores are not good or bad, only more or less appropriate to certain types of work. Since the results are based on one's own view of behavior, the accuracy of the results depends upon both honesty and self-awareness while taking the test.


  1. The scales for all the factors range from 'very high' to 'very low' based on the normal probability curve.
  2. The descriptions for all the factors are easy to comprehend and self-explanatory. In case any further clarification needed, please feel free to contact us.
  3. Response style suggests the tendency of a person to respond to the psychometric test in a particular manner.
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