Report Section
Sales Potential - B2C (Experienced) 1002
Test Taker Details
e
emerit128
Email Address: abc@mettl.com
Response Style
Response Style Genuine
Explanation of Response Style:
Genuine
If questions are answered in a sufficiently varied manner.
Social Desirability
If questions are answered in a socially desirable manner for more than 60% of the questions.
Central Tendency
If more than 60% of the questions are answered as ‘neither agree nor disagree’.
Acquiescence
If questions are answered in a ‘strongly agree’ or ‘agree’ manner for more than 60% of the questions.
EXECUTIVE SUMMARY
Recommendation based on Sales Knowledge
Highly Recommended
Strengths
Greeting Customers
Very High
Transforming Interest to Desire
Very High
Qualifying Needs
Very High
Areas of Development
Closing
Moderate
Recommendation based on Sales Personality
Moderately Recommended
Strengths
Stress Tolerance
Is highly optimistic and resilient and can cope well in stressful times.
Learning Agility
Learns from one's own and others' successes and failures and use this learning in future. Is very open towards learning.
Brand Building
Enhances the brand's equity by communicating positively with customers about the products and services, and by providing timely and efficient assistance to them.
Areas of Development
Influencing others
Needs to develop convincing and influencing skills.
Self-confidence
Needs to be more confident in one's abilities to deal with uncertain and challenging situations.
Achievement Orientation
Needs to take responsibility for one's actions, interactions, circumstances and decisions. Needs to set high standards.
SALES KNOWLEDGE:
Values shown in above chart are percentages
1. SALES KNOWLEDGE:
Greeting: Very High
Likely to be extremely skilled at greeting the customers in a highly sincere as well as enthusiastic manner to make them feel warm and welcomed when they enter the establishment/store.
Establishing a Relationship: High
Has the ability to develop a rapport with prospective customers so as to make them feel comfortable & develop a sense of mutual trust and respect. Likely to be able to remove mental barriers that a customer might have when entering the store.
Qualifying Needs: Very High
Has a high ability to assess the interest levels of the customers as well as correctly identify their needs & requirements. Is highly capable of ascertaining which products would be best suited for the customer based on their needs & expectations.
Presentation, Demonstration and Information: Very High
Extremely likely to have the required skills to present the product features & benefits to the customer in an engaging & confident manner. Can easily discuss the options available to the customer with the product in a manner that is appealing. Is highly capable of demonstrating the product usage & functionality in a convincing & honest manner .
Transforming Interest to Desire: Very High
Has a high ability to arouse desire in the customer & appeal to their needs in ways that convinces them that the product being offered will satisfy & fulfill their requirements and will lead them to purchase the product.
Overcoming Objections: High
Likely to be calm when dealing with customers' objections. Is likely to be able to address the customer's doubts & queries in a competent manner to ensure clarity & transparency in the purchase transaction.
Closing: Moderate
Is moderately able to accurately judge the situation & decide when it is time to stop selling the product & close the sale. Somewhat likely to be able to successfully finalize negotiations & reach a mutually satisfying decision.
SALES PERSONALITY
Self-Management:
Values shown in above chart are percentiles
2. Self-Management:
Self-control: Moderate
Often likely to be attuned to one’s emotions and feelings, fairly capable of handling one’s emotions and controlling impulses during tough times. May at times remain calm and not always gets frustrated, when under pressure.
Self-confidence: Moderate
Often likely to be capable and efficient, having confidence in one’s own skills and abilities. May at times come across as an independent and assertive individual, with a fair ability of taking initiative and guiding others during challenging times. May occasionally be open and willing to work in situations involving uncertainty and risk.
Stress Tolerance: Very High
Extremely likely to deal effectively with pressure by being calm and composed and not getting discouraged by setbacks at all, working hard to ensure timely and efficient completion of tasks. Likely to always remain optimistic and never give up even if unsuccessful in some tasks. Can efficiently and actively cope with workplace stress.
Achievement Orientation: Moderate
Often likely to be comfortable handling tasks that involve risks. Fairly likely to be intrinsically motivated and at times driven to achieve excellence. May sometimes set high standards for self and others in the team. Occasionally tries to work out of his/her comfort zone. Sometimes likely to rely on others to set deadlines and standards while at times, takes his/her own call.
Learning Agility: High
Likely to have the ability to reflect on experience, to learn from one's own and others' successes and failures and to use this learning in future. Is willing to seek out challenging experiences and opportunities to develop. Likely to have the ability to apply new concepts, strategies, behaviors and knowledge to novel problems and not just sticking to conventional approaches.
SALES PERSONALITY
Managing the Sales Process:
Values shown in above chart are percentiles
3. Managing the Sales Process:
Result Orientation: Moderate
Often likely to have a responsible attitude at the workplace. May occasionally work actively to ensure desired results without compromising on the quality of work. May at times try to bring perfection and precision into one's work. Has a fair ability to utilize available resources in a profitable manner. May sometimes set challenging goals for oneself and others.
Process Planning and Execution: Moderate
Has a fair ability to distinguish between points and can sometimes put across one's opinions using coherent perspectives. Occasionally likely to be good at planning processes and strategies. Often likely to take end to end ownership of team goals. Sometimes likely to provide support by removing any obstacles and getting the team to continue with the same zeal and enthusiasm. Often likely to provide delegation, direction and resources to team for executing the plans. Usually monitors progress against goals and deadlines.
Taking initiatives: Moderate
Often likely to be open to new experiences and opportunities and is capable of taking new initiatives at the workplace. Is fairly flexible and self-driven when dealing with novel ideas. Can occasionally express one's own views and convince and direct others when needed.
Information seeking: High
Likely to be efficient at methodically gathering and organizing information and facts needed for solving work related problems and making effective decisions. Keeps oneself up to date by seeking out opportunities to acquire more knowledge, exploring new ideas and being characteristically self-disciplined and motivated.
Perseverance: High
Likely to be determined to set high personal standards and to achieve results. Likely to maintain balance and calm in the face of adverse conditions, to overcome problems. Focuses on channeling effort towards achieving goals. Accepts responsibility for 'owning' challenges, structuring tasks, implementing plans, completing projects to meet customer and business requirements. Is flexible, works hard to achieve the desired outcome in different circumstances.
SALES PERSONALITY
Managing the Customer Relationship:
Values shown in above chart are percentiles
4. Managing the Customer Relationship:
Empathy: Moderate
Often able to recognize and understand others' needs and feelings by being fairly attuned to people's emotions. Is somewhat amiable and considerate of others’ feelings when making decisions and can occasionally assess people's motivations and passions accurately.
Networking with people: Moderate
Often comes across as a warm and friendly person, having a mild interest in socializing and establishing contacts and relationships to develop work opportunities. Is fairly skilled at building networks and using them appropriately for professional growth, by occasionally being confident and accommodating in social situations.
Influencing others: Low
Less often likely to effectively persuade others to take desired action. May not be able to identify and utilize the factors that might influence others to take a particular action. Less likely to be able to convince others or be a tactful negotiator.
Customer Service Orientation: High
Has the ability to deal with customer queries, requests and complaints. Likely to be able to identify potential clients and provide quality service to current clients. Likely to understand and deliver according to a client's expectations and requirements. Is likely to be willing and able to modify one's work style and adapt as per the clients.
SALES PERSONALITY
Business Acumen:
Values shown in above chart are percentiles
5. Business Acumen:
Market Awareness: High
Likely to enjoy intellectual pursuits and often seeks out opportunities to acquire more knowledge and understanding of the business needs. Demonstrates interest in understanding the business processes and environment. Is driven and aspires to achieve significant results by being proactive and deliberate, constantly working towards seeing how the customer’s requirements can be met and which solution fits into their needs. Is competent and organized and systematically plans for projects. Scans the market conditions, economic environment, competitive landscapes and understands their impact on the organization's overall goals.
Strategic Alignment: Moderate
Likely to occasionally develop networks and builds alliances; occasionally collaborates across boundaries to build strategic relationships and achieve common goals. Likely to at times implement strategic objectives and occasionally develops metrics to assess attainment of work unit goals. Often likely to develop project teams and sometimes staffs plans based on strategic objectives. Often likely to ensure that the team objectives are consistent with strategic plans. Often likely to align strategic goals, the business model and processes and the company's culture with key business purpose and core values.
Brand Building: High
Likely to enhance the brand's equity by communicating positively with customers about the products and services, and by providing timely and efficient assistance to them. Likely to maintain the brand's position by consistently exceeding customer expectations by applying a solid understanding of what customers need and value.
SALES PERSONALITY
Leadership Skills:
Values shown in above chart are percentiles
6. Leadership Skills:
Team Management: Moderate
Often likely to effectively manage team. Occasionally guides team efforts, tracks team progress, sometimes anticipates roadblocks and at times changes course as needed to achieve team goals. Occasionally sets and communicates clear goals for the team. Partially able to understand the individual differences and provides personal coaching, mentoring, training and uses learning and development approaches at times. Occasionally motivates and encourages team members to learn. Somewhat likely to be attuned to one's and others' emotions and may be capable of understanding and listening to other's problems. At times, provides meaningful feedback to team members to keep them on track toward common goals.
Negotiation and Persuasion Skills: High
Likely to be good at negotiating with and influencing others. Effectively articulates one's position and helps others understand the underlying issues and concerns. Likely to be creative, thinks 'outside the box' to identify alternative solutions that meet the needs of all stakeholders such as customers and peers. Likely to develop and use subtle strategies to persuade others, particularly in sensitive or high pressure situations.
Consultative Problem Solving and Decision Making: Moderate
Often likely to analyze problems effectively through brainstorming and sometimes makes appropriate decisions without missing deadlines or causing delays in service. Often likely to develop creative and effective solutions despite the absence of information and short time-frames. Often likely to solve problems and at times takes decisions through consulting other team members. Occasionally predicts the outcomes of alternatives to solve problems by consulting team members. Often likely to appropriately address the inter-relationships between issues.
Leading by Example: Moderate
Often likely to lead by example through modeling desired behavior. Often likely to operate professionally, occasionally encourages professional standards in others and addresses any breaches. Often likely to 'walk the talk' and sometimes likely to become a person others want to follow. Occasionally likely to set the right example, at times demonstrates character and sometimes creates a winning culture so that people feel confident about themselves and their work.
TOP CAREER MOTIVATORS
1
Power
Likely to be more efficient when work involves decision making. Enjoys taking up responsibility for people and resources.
Probable Disadvantage
How to keep the person motivated?
TOP CAREER MOTIVATORS
2
Achievement
Desires to achieve excellence and perfection at work. Likely to work enthusiastically at tasks which demand skill and talent.
Probable Disadvantage
How to keep the person motivated?
Test Log
Test Log
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Started the test with Personality Inventory
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Finished Personality Inventory and started Sales Knowledge of the test
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Finished Sales Knowledge and started Customer focus of the test
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Finished Customer focus and started Abstract Reasoning of the test
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Finished Abstract Reasoning and started Motivation Inventory of the test
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Finished the test