Online Psychometric Assessments For Front Office - Hire The Right Front Office Executive For Your Hotel

Front Office Executive ensures that guests have an exceptional customer service experience by acting as the face of a hotel. This requires him/ her to have the right blend of personality traits and aptitude skills which can arm him/her to deal with a high level of prioritization and quality management.

The Mettl Assessment for Front Office Executive for Hotels is suitable for candidates with 0-2 years of work experience. It follows a competency based approach in measuring the potential of a candidate.

1) Personality - Measures behavioral competencies such as following work procedures, planning and organization, stress management, coordination skills, proactivity, impression management, problem solving, accountability

2) Communication Skills - Measures the ability to communicate the required information precisely and clearly to guests and different stakeholders


Key profiles that the test can be useful for:

  • Front Office Executive/ Front Desk Executive

  • Customer Support Representative

  • Reservation Clerks

Top Customers

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Test Details:

Number of sections


Number of questions


Test Duration

45 Mins


Section Details:

Mettl Personality Profiler

Assesses the candidate's behavioural competencies required for a guest facing executive role and is based on Big Five Model of Personality.

Situational Judgement Test

Assesses the functional understanding of an executive job through real-life situational judgement questions.

Verbal Aptitude and Communication Skills

Assesses the candidate’s ability to communicate effectively in verbal and written English.

Language - English (The test can also be provided in other languages. If required, please connect with us over

Answer to common queries:

Can I get benchmark scores for the candidates who take this assessment for hiring decisions?

Yes, we can do so selectively. Please write to us for such a request and we would be glad to assist.

Can I get customized reports for the candidates who take this assessment, for example, to highlight the most important competency?

Yes, we can do so selectively. Please write to us for such a request and we would be glad to work out a solution for you.

How it works:

step 1

Add this test to your tests

step 2

Share test link from your tests

step 3

Candidate take the tests

step 4

You get their tests report

Note You will be charged only at step 3. i.e. only when candidate start the test.

Relevant for Industries

  • Hospitality

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