Front Office Supervisor manages staff to ensures the guests have an exceptional customer service experience. This requires him/ her to have the right blend of personality traits and aptitude skills which can arm him/her to deal with a high level of prioritization and team management.
The Mettl Assessment for Front Office Supervisor for Hotels is suitable for candidates with 2-4 years of work experience. It follows a competency based approach in measuring the potential of a candidate.
1) Personality - Measures behavioral competencies such as Work/Process Management, Customer Relationship Management
2) Communication Skills - Measures the ability to communicate the required information precisely and with clarity to different stakeholders
Key profiles that the test can be useful for:
Front Office Supervisor/ Front Desk Supervisor
Guest Relations Supervisor
Reservations Supervisor
Are you looking for a customised version of this test. Or looking to get a new test build according to your requirements from scratch? Reach out to our subject matter experts and discuss the same.
Test Details:
|
Number of sections |
3 |
|
Number of questions |
118 |
|
Test Duration |
60 Mins |
Section Details:
|
Mettl Personality Profiler |
Assesses the candidate's behavioural competencies required for a supervisor role to manage staff effectively and is based on Big Five Model of Personality. |
|
Situational Judgement Test |
Assesses the functional understanding of a supervisor’s job through real-life situational judgement questions. |
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Verbal Aptitude and Communication Skills |
Assesses the candidate’s ability to communicate effectively in verbal and written English. |
Language - English (The test can also be provided in other languages. If required, please connect with us over contact@mettl.com)
Can I get benchmark scores for the candidates who take this assessment for hiring decisions?
Yes, we can do so selectively. Please write to us for such a request and we would be glad to assist.
Can I get customized reports for the candidates who take this assessment, for example, to highlight the most important competency?
Yes, we can do so selectively. Please write to us for such a request and we would be glad to work out a solution for you.
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Relevant for Industries
Related Tags
Hospitality
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