Hire ITSM Foundation Certified Employees to Improve Efficiency
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers.
This Test Will Help You Measure:
- Incident management and usage of ITSM
- Good problem solving and analytical skills
- Excellent Customer Service Skills
- Vendor Management & Analytical Skills
- ITSM Tool Knowledge
Available on request
Coding
English Global, English India
Inside This Assessment
Why Use Mettl's Skill Test?
Mettl's Skill Test for ITSM Foundation Certification is specially designed to cater to the level of skill that an ITSM experts would be expected to possess. We are able to benchmark these tests for specific job roles with the vast array of its clients hiring for this job role.
Key profiles the test is useful for:
- Service Management
- IT Customer Support
- Help Desk Engineer
- ITSM Analyst
Customize This Test
Flexible customization options to suit your needs
Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.
Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.
Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.
Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.
The Mercer | Mettl Advantage
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Frequently Asked Questions (FAQs)
1. Can I benchmark scores for candidates taking this assessment when hiring?
Yes. The scores can be benchmarked based on specific sample sets to assess candidates' skills on a global, industry, or organizational level. Please write to mettlcontact@mercer.com with the benchmarks for evaluation.
2. Can I get tailored reports for the applicants who take this assessment to highlight the most critical competencies?
Yes. The Mercer | Mettl test report can be customized to address candidates for individual requirements of organizations in specific cases. Please contact Mercer | Mettl with the requirements, and we will find a solution.
