Online Psychometric Test for Cabin Crew - Hire Candidates with Right Aptitude and Behavioural Traits

The Aviation market is growing at an unprecedented pace. The rise of the low-cost flight market had enabled the airline industry to switch from oligopoly to monopolistic competition in the past few years. This change has generated tremendous employment opportunities in the aviation sector. And now everybody seems competing for top talent to solve the talent crunch. 

Aviation companies are focused staunchly on recruiting staff with adequate technological and soft skills to improve the passenger experience. But, this requires a specialized approach to hiring pilots or cabin crew. When it comes to hiring for cabin crew, an essential part of commercial aviation, the psychometric test for cabin crew is of the utmost importance. These tests help employers assess candidates' technical capability with psychology skills, allowing them to conduct a best-in-class recruitment program.

The use of psychometric and personality assessments in the cabin crew recruitment process has now become commonplace. More airlines are relying on technology to screen the applicants through the application of personality questionnaires. These tests are administered as an essential part of a pre-employment screening exercise, way before candidates prove their mettle in front of the airline recruiter. 

Employers are making strenuous efforts to find candidates with the desired personality traits to provide excellent customer service regardless of the situation. They are looking for professionals that align themselves with their company’s ethos, outlook, and values.

The psychometric test for cabin crew attempts to quantify an applicant's personality, skills, and competencies objectively by including some of the most relevant questions to assess if the person's skills, knowledge, and experience meet the job's requirements. Such assessments ascertain candidates' suitability for the given role by comparing their traits and expertise against the parameters that have been considered necessary for the position.

One prominent reason airlines choose personality tests is that they can accurately measure desired attributes and competencies. The cabin crew aptitude assessments enable airlines to sift out unsuitable candidates and identify which applicants will meet all the job requirements. The cabin crew examination also sheds some light on other areas of concern, such as the person's temperament or risk-taking approach, that recruiters can delve more deeply into the interview part.

Mercer | Mettl's Psychometric Test for Cabin Crew

An increasing number of airlines are resorting to assessments at various stages of their cabin crew hiring process. And that’s why Mercer | Mettl's holistic assessments deserve special mention and are used to recruit candidates for some of the world's leading airlines. These cabin crew assessments are also available as a bespoke package thoughtfully created for employers to find the most competent staff for their organization.

The cabin crew profession requires aspirants to demonstrate excellent interpersonal skills and problem-solving skills for providing exceptional service experience to passengers. The Mettl aptitude test for cabin crew consists of a psychometric test and aptitude test to measure competencies critical for the role. The test can be administered for freshers as well. The cabin crew test assists employers in assessing key competencies, as mentioned below:

  • Personality - The assessment test evaluates behavioral competencies integral to business success, such as work ethics, planning, organization, proactivity, team management, problem-solving, openness, etc.
  • Communication skills - The test will assess the candidate's listening skills and language proficiency.
  • Decision-making skills - The assessment test will analyze candidates' decision-making abilities and how they devise the best solutions from possible alternatives.

Top Customers

Looking for a customised test?

Are you looking for a customised version of this test. Or looking to get a new test build according to your requirements from scratch? Reach out to our subject matter experts and discuss the same.

Why should you use Mercer | Mettl's Cabin crew tests?

Administering cabin crew assessments is an ideal mechanism for filtering out candidates, enabling recruiters to reduce the cost involved in conducting assessment days and identifying the potential candidates to take them through the next round.

Mercer | Mettl's aptitude test for cabin crew helps recruiters in several ways, including hiring the right candidates within a short time, allowing them to take an unbiased approach to make a hiring decision, thus making mass recruitment a hassle-free affair. 

Hiring managers can significantly reduce candidate screening time with our cabin crew exam questions. The cabin crew test questions are well thought out and carefully designed to accentuate skill-related differences among candidates effectively. Mettl cabin crew tests help employers in recognizing potential candidates that are vital for organizational success.

Test Details:

Number of sections


Number of questions


Test Duration

75 Mins

Section Details:

Mettl Personality Profiler (MPP) The MPP is based on the Big Five Model of Personality and is used to evaluate the test taker's behavioral competencies needed for a cabin crew role
Situational Judgement Test The real-life situational judgment questions are included to understand the functional understanding of a cabin crew role.
Communication Skills Such questions are included to assess the candidate’s proficiency in verbal and written English.

Decision Making

This part is used to assess the decision-making ability of the candidate and how to identify a problem and provide alternative solutions.

Who is the cabin crew assessment test suited to?

Key profiles the test is useful for:

  • Airline cabin crew
  • Air Hostesses/ Hosts
  • Aircrew
  • Flight attendants

Note: If required, the test can be provided in other languages as well. Please connect with us at for any such requirement.

Are you looking for a customized version of this test? Or are you looking to get a new test build according to your requirements from scratch? Reach out to our subject matter experts and discuss the requirements.

Answer to common queries:

What is a personality assessment test for cabin crew?

An exciting and useful way to understand human personality a little bit better is by using a personality assessment test. Such tests may be developed with seasoned psychologists' help, letting employers know about the candidate's strengths and weaknesses. The test also provides feedback about the participant’s behavior during social interactions and which people to communicate with or avoid.

How do you get selected for the cabin crew?

Listed below are some common tips for assessment success:

  • The first step would be to find a job opportunity and apply right away to an airline
  • Check that your work experience/ qualification aligns with the job requirement
  • Tailor your resume accordingly for each opportunity
  • Send your resume or fill the application form for the airline of your choice
  • Attend an interview, which may be a telephonic, face to face or video interview
  • Participate in an assessment day
  • Complete the background verification and medical evaluation
  • Pass the training course, and you are ready to fly!

What are the questions asked in cabin crew interviews?

There is no definite answer to this question. Please make it a point that wherever the cabin crew questions come from, you must have practiced and prepared extensively for tackling the different types of interviews. However, we have listed some standard cabin crew interview questions:

  • What do you think are your strengths?
  • What skills are essential to become a cabin crew member? 
  • How would you deal with a challenging passenger? Can you describe an instance in which you have tackled such a customer?
  • Do you prefer working as a team or independently?
  • What would you do to deal with difficult colleagues? Can you recall a time when you dealt with a coworker that couldn't get along with you?
  • Do you have any hobbies? What are your interests? 

Is swimming mandatory for cabin crew?

Not necessarily. Usually, it depends on the airline you are looking forward to joining. You might be required to have fundamental swimming skills in many international airlines.

What makes a good cabin crew?

Given below are some must-have qualities that all airlines look for in aspirants:

  • Customer-focus mindset 
  • Empathy
  • Teamwork 
  • Excellent communication skills
  • Adaptability
  • Elegancy  
  • Is the cabin crew the same as an air hostess?

There is no substantial difference between the two “terms’’ in the overall scheme of things. These are just different names implying to the same profession. It doesn't matter much whether someone addresses you as a cabin crew member or an air hostess. You are still responsible for managing passengers' needs on the plane, ensuring them the best flight experience. 

How to reply, "Why do you want to become a cabin crew"?

The best way to answer this commonly asked question is by aligning your justifiable reasons with the competencies required to perform the job. You can express your desire to find an opportunity to fulfill your passion for helping customers by delivering excellent customer service. Moreover, it would be best if you also put a focus on your collaboration skills and teamwork.

How to prepare for cabin crew assessment day?

Assessment days with airlines can be a trying experience as an assessment day comprises various, smaller assessments that participants need to ace to increase their chances of success. Listed below are the types of tests candidates face on the assessment day:

The reach test - this test requires that aspirants should achieve a minimum arms reach of 210 cms (a standard norm for most airlines) on tiptoes. They need to stand on their feet and raise their heels(without shoes) and reach up with their arms to the marker to fulfill the test requirement.

Mathematics test - the cabin crew math test aims to assess necessary mathematical skills based on a cabin crew situation.

Language test - the cabin crew English test aims to understand language skills, fluency, articulation, pronunciation, and language comprehension skills. Some English tests are about an hour-long, where aspirants can be asked to go through a cabin crew story and answer some MCQ questions based on that to evaluate their comprehension skills.

General knowledge test - Undeniably, the assessment day for cabin crew will vary from airlines to airlines, so candidates must be well-prepared to improve their chances of passing the assessment day. More often than not, there is also a general knowledge test for cabin crew, which includes questions on topics such as airport codes, geography, time-zones, currency, etc. Candidates should also be well-aware of the airline’s route map, airport codes, aircraft history, fleet, and other related information.

Group test - The group test enables employers to determine whether the aspirant has the required soft skills to perform effectively as a crew member.

Interview - Last but not least, the successful candidates that passed the test are invited for the interview round. Practicing mock cabin crew interview questions and answers beforehand enables aspirants to make an impeccable impression during the actual interview. They should also focus on honing the job interview etiquette as well.

How do candidates get selected for the cabin crew?

To secure a place on the cabin crew, the aspirants must pass through an intensive hiring process that includes a blend of assessments, such as an English language test, a personality test, and various other tests and interviews.

Related Tests:

How it works:

step 1

Add this test to your tests

step 2

Share test link from your tests

step 3

Candidate take the tests

step 4

You get their tests report

Note You will be charged only at step 3. i.e. only when candidate start the test.

Relevant for Industries

  • Hospitality

Related Tags

Aviation & Marine