Report Section
Assessment for Front Office Supervisor
Test Taker Details
S
Sample
Email Address: sample-report@mettl.com
How to Interpret the Report?
Response Style
Response Style Central Tendency
Explanation of Response Style:
Central Tendency
If the middle response (‘neutral’) is selected more than 30% of the time.
Genuine
No concerns or red flags just based on response style of candidate.
Social Desirability
If more than 75% of the questions are answered in a manner that indicates an attempt to appear in a falsely positive light or seem ‘socially desirable’.
Extreme Responding
If more than 75% of the questions are answered in a manner that indicates that an individual agrees with the statements at the lower and higher end consistently.
Careless Responding
If more than 95% of the responses selected are from the same direction (i.e. if the candidate selected ‘most like me’ or ‘like me’ from the right-side statement or from the left-side statement alone).
EXECUTIVE SUMMARY
Recommendation based on Cognitive Abilities
Recommended
Recommendation based on Behavioral Competencies
Cautiously Recommended
Strengths
People Development
Have an tendency to continuously raise and enhance the skills, competence level of teams through personal coaching and use of development approaches.
Areas of Development
Ability to Handle Pressure
Needs to develop an optimistic and resilient attitude.
Impression Management
Should be able to work towards one's interaction skills and manage one's behavior when dealing with clients/customers.
Problem Solving
Needs to be unconventional, inquisitive and deliberate when dealing with problems or making decisions.
EXECUTIVE SUMMARY
Evaluation of Cognitive Abilities:
Values shown in above chart are sten scores
1. Evaluation of Cognitive Abilities:
Verbal Aptitude and Communication Skills: High
He/she is most likely to communicate and express thoughts effectively. He/she may be able to process, retain and synthesize large amount of information in a workplace. He/she may have excellent reading and writing skills and may take less time to absorb information and deliver outputs.The candidate is most likely to have a good vocabulary. He/she may be excellent at proper usage of grammar and punctuation. He/she may be very good at understanding word meanings, word relationships and also in interpreting detailed information.
Evaluation of Behavioral Competencies
Work Process Management:
Values shown in above chart are sten scores
2. Work Process Management:
Following Work Procedures: Moderate
Often likely to follow the standard rules and regulations, occasionally does things as per guidelines to deliver the results and goals in a manner as per the predefined parameters. Often likely to take end to end ownership of one's goals and duties. Often monitors compliance to procedures and regulatory requirements and occasionally takes action in case of any deviation.
Planning and Organization: Moderate
Moderately likely to plan appropriate courses of actions to complete one's work. May occasionally determine project/assignment requirements by breaking them into tasks; identifying equipment, materials, and people needed. Likely to be somewhat organized and systematic in one's work, sometimes allocating appropriate amount of time to complete one's work efficiently. May somewhat be able to prioritize tasks, set realistic deadlines, anticipate roadblocks and deal with them to complete a task.
Ability to Handle Pressure: Moderate
Somewhat likely to be able to deal with pressure by being calm and poised and not getting discouraged by setbacks, may try to put effort to ensure timely and efficient completion of tasks. May at times remain optimistic and not give up even if unsuccessful in some tasks. May not always be able to cope with workplace stress and sometimes become passive when faced with it.
Evaluation of Behavioral Competencies
Customer Relationship Management:
Values shown in above chart are sten scores
3. Customer Relationship Management:
Impression Management: Low
Not very likely to be skilled at recognizing the importance of first impressions. May not be able to develop a sense of mutual respect and rapport with clients. Not very likely to be able to display an attitude of sincerity. May rarely look presentable or display business etiquette, whenever and wherever required. May be somewhat unable to utilize one 's expertise efficiently.
Understanding Customer: Moderate
Occasionally likely to understand, accept or act on customer feedback timely and efficiently. May occasionally be able to gauge the necessity of customizing services, keeping in mind the preferences of customers. May have a moderate ability to report issues faced by customers, through feedback or take prompt action to modify workflows, procedures and service levels to ensure quality service at all times.
Proactivity: Moderate
Sometimes understands passenger's concern and may act on it. Occasionally takes up a learning from it so that the same concern never rises again. Moderately likely to accept passenger's grievance, acknowledges it and records it for future reference. May listen to passengers' problems, redefine the problem to ensure that both the parties are at the same level of understanding. Somewhat likely to gather all the information in detail with facts and figures and offers the best solution. Moderately likely to regularly follow up with passengers and ensure that they are satisfied with the grievance handling process.
Problem Solving: Low
Less likely to be focused or pay keen attention to the details of a situation. May be somewhat unable to analyze a problem, identify its causes and choose an appropriate solution from alternatives. Likely to leave tasks pending and has a relaxed approach to work. Is somewhat unable to utilize learnings from past experiences to solve current problems.
Evaluation of Behavioral Competencies
Team Management:
Values shown in above chart are sten scores
4. Team Management:
People Development: High
Likely to contribute in encouraging and developing team members’ ability by providing feedback and suggestions. Is able to lead and coordinate a team effectively. Is comfortable during social interactions, providing team members with adequate opportunities to learn.
Accountability: Moderate
Moderately likely to be methodical, responsible and organized when carrying out tasks. Occasionally holds self and others accountable for high quality and cost-effective results. May somewhat be self-disciplined and motivated in one’s approach to work; occasionally determining objectives, setting priorities and following through one’s plan to effectively complete tasks. Has an adequate sense of duty and complies with established systems and rules.
Coordination Skills: Moderate
Somewhat likely to get involved with various teams to ensure work is done harmoniously and conflicts are avoided. Moderately likely to work towards ensuring smooth functioning between teams and their members. Somewhat likely to assist others in accomplishing their goals. Fairly likely to ensure that results delivered are in sync with organization’s standards/plans.
Test Log
Test Log
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Started the test with Personality Inventory
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Finished Personality Inventory and started Situational Judgement Test of the test
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Finished Situational Judgement Test and started Communication Skills of the test
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Finished the test