Report Section
Mettl Retail (Operations) Manager Assessment
Test Taker Details
A
ABC
Email Address: abc@mettl.com
Response Style
Response Style Genuine
Explanation of Response Style:
Genuine
If questions are answered in a sufficiently varied manner.
Social Desirability
If questions are answered in a socially desirable manner for more than 60% of the questions.
Central Tendency
If more than 60% of the questions are answered as ‘neither agree nor disagree’.
Acquiescence
If questions are answered in a ‘strongly agree’ or ‘agree’ manner for more than 60% of the questions.
EXECUTIVE SUMMARY
Recommendation based on Sales Knowledge
Recommended
Strengths
Greeting Customers
Very High
Overcoming Objections
Very High
Establishing a Relationship With the Customer
High
Areas of Development
Transforming Interest to Desire
Moderate
Closing the Sale
Moderate
Recommendation based on Personality
Moderately Recommended
Strengths
Emotional Stability
Is highly optimistic and resilient and can cope very well in stressful times.
Customer Service Orientation
Is efficient at understanding customers' needs and requirements and respond in an appropriate and prompt manner.
Self-control
Is efficient at handling one's own emotions, even while working under pressure.
Red Flags
No actionable Insights
Areas of Development
Result Orientation
Learn to take personal responsibility for solving customer problems and try to take actions beyond normal expectations.
Influencing Others
Needs to develop convincing and influencing skills.
Understanding Customers' Needs
Needs to give more importance to customers' emotions and feelings.
SALES KNOWLEDGE:
Values shown in above chart are percentages
1. SALES KNOWLEDGE:
Greeting Customers: Very High
Likely to be extremely skilled at greeting the customers in a highly sincere as well as enthusiastic manner to make them feel warm and welcomed when they enter the establishment/store.
Establishing a Relationship With the Customer: High
Has the ability to develop a rapport with prospective customers so as to make them feel comfortable and develop a sense of mutual trust and respect. Likely to be able to remove mental barriers that a customer might have when entering the store.
Qualifying Needs: High
Has the ability to assess the interest levels of the customers as well as correctly identify their needs and requirements. Is capable of ascertaining which products would be best suited for the customer based on their needs and expectations.
Presentation, Demonstration and Information: High
Likely to have the required skills to present the product features and benefits to the customer in an engaging and confident manner. Can discuss the options available to the customer with the product in a manner that is appealing. Is capable of demonstrating the product usage and functionality in a convincing and honest manner.
Transforming Interest to Desire: Moderate
Is fairly able to arouse desire in the customer and appeal to their needs in ways that convinces them that the product being offered will satisfy and fulfill their requirements and will lead them to purchase the product.
Overcoming Objections: Very High
Likely to be extremely calm when dealing with customers' objections. Is very likely to be able to address the customers' doubts and queries in a competent manner to ensure clarity and transparency in the purchase transaction.
Closing the Sale: Moderate
Is fairly able to accurately judge the situation and decide when it is time to stop selling the product and close the sale/deal. Somewhat likely to be able to successfully finalize negotiations and reach a mutually satisfying decision.
PERSONALITY
Self Management:
Values shown in above chart are percentiles
2. Self Management:
Self-control: High
Likely to be attuned to one’s emotions and feelings, capable of handling one’s emotions and controlling impulses during tough times. Remains calm and poised; and doesn’t get frustrated, when under pressure.
Self-confidence: Moderate
Often likely to be capable and efficient, having confidence in one’s own skills and abilities. May at times comes across as an independent and assertive individual, with a fair ability of taking initiative and guiding others during challenging times. May occasionally be open and willing to work in situations involving uncertainty and risk.
Emotional Stability: Very High
Extremely likely to deal effectively with pressure by being calm and composed and not getting discouraged by setbacks at all, working hard to ensure timely and efficient completion of tasks. Likely to always remain optimistic and never give up even if unsuccessful in some deals. Can efficiently and actively cope with workplace stress.
Achievement Orientation: Moderate
Often likely to have well defined personal and professional goals, occasionally working towards achieving them and making things happen for oneself by putting in effort. May at times strive to perform better and aspire to achieve significant results in tasks that one undertakes, by being fairly diligent and keeping attention focused on the purpose of activities.
PERSONALITY
Managing the Retail Workflow and Operational Processes:
Values shown in above chart are percentiles
3. Managing the Retail Workflow and Operational Processes:
Result Orientation: Low
Less often likely to be responsible at the workplace. Does not always actively work to ensure desired results and may at times even compromise on the quality of work. Less likely to bring perfection and precision into one's work. Less likely to set challenging goals for oneself and others.
Taking Initiatives: Moderate
Often likely to be open to new experiences and opportunities and is fairly capable of taking new initiatives at the workplace. Is often flexible and self-driven when dealing with novel ideas. Can occasionally express one's own views and convince and direct others when needed.
Information Seeking: Moderate
Often likely to be efficient at methodically gathering and organizing information and facts needed for solving work related problems and making effective decisions. May occasionally work at keeping oneself up to date by seeking out opportunities to acquire more knowledge, exploring new ideas and being somewhat characteristically self-disciplined and motivated.
Perseverance: Moderate
Often likely to be determined to set high personal standards and to achieve results. Frequently likely to maintain balance and calm in the face of adverse conditions, to overcome problems. At times, focuses on channeling effort towards achieving goals. Occasionally accepts responsibility for 'owning' challenges, structuring tasks, implementing plans, completing projects to meet customer and business requirements. Is fairly flexible, sometimes works hard to achieve the desired outcome in different circumstances.
PERSONALITY
Managing the Customer Relationship :
Values shown in above chart are percentiles
4. Managing the Customer Relationship :
Understanding customers' needs: Moderate
Often likely to be able to recognize and understand customers' needs and feelings by being fairly attuned to customers' emotions. Is quite amiable and considerate of others’ feelings when making decisions and can at times accurately assess customers' needs, motivations and passions.
Networking with people: Moderate
Often likely to come across as a warm and friendly person, having a mild interest in socializing and establishing contacts and relationships to develop work opportunities. Is fairly skilled at building networks and using them appropriately for professional growth, by occasionally being confident and accommodating in social situations.
Influencing others: Low
Less often is able to persuade others to take desired action. May not be able to identify and utilize the factors that might influence others to take a particular action. Seldom likely to be able to convince others or be a tactful negotiator.
Customer Service Orientation: High
Has the ability to deal with customer queries, requests and complaints. Likely to be able to identify potential customers and provide quality service to current customers. Likely to understand and deliver according to customers' expectations and requirements. Is likely to be willing and able to modify one's work style and adapt as per the customers.
