Psychometric Test for Cruise Crew

Sample
sample_report@mettl.com
Test Taken on:
Report Version as on:
Finish State: Normal
Registration Details
Email Address: sample_report@mettl.com
First Name: sample
Last Name: Not filled
Date of birth: Feb 15, 1997
Experience: Not filled
Country: Not filled
How to Interpret the Report?
When interpreting the results, it is important to remember that the scores are not good or bad, only more or less appropriate to certain types of work. Since the results are based on one's own view of behavior, the accuracy of the results depends upon both honesty and self-awareness while taking the test. 

This assessment measures work-relevant personality traits that might be manifested in work behaviour and therefore influence success on the job. To best use this report:

1. Review the overall recommendation first. Based on your need, you might want to prioritize candidates who are ‘recommended', followed by those who are ‘cautiously recommended’.
2. If you’re choosing among different candidates within the same band of recommendation, review the competencies’ results. Focus on the competencies you believe are critical for success in the role you’re hiring for, and use those scores to help you prioritize which candidates to select for the next step.
3. Remember: This assessment is just one piece of the puzzle. While hiring, it is recommended that you review other information as well – functional and job knowledge, background and past behaviour (e.g. using structured behavioural interviews), reference checks, etc. in addition to the personality assessment.
4. Use of Response Styles for Recruitment/Selection: The ideal response style is “Genuine” and it is recommended for further analysis. However, if any candidate’s response style displays Social Desirability, he/she needs to be considered with caution.
We do not recommend candidates who display Extreme Responding/Central Tendency/Careless Responding as they indicate that the candidate has not attempted the assessments in the desired manner, and that interferes with an understanding of his/her personality since it would not evoke genuine responses from the candidate's answers. This in turn is expected to interfere with the proceeding decisions, so the candidate may be considered for a re-test. Such cases are usually not considered for a statistical/detailed analysis of scores if required further.
Response Style: Genuine

Explanation of response style:

Genuine: No concerns or red flags just based on response style of candidate.

Social Desirability: If more than 75% of the questions are answered in a manner that indicates an attempt to appear in a falsely positive light or seem ‘socially desirable’.

Extreme Responding: If more than 75% of the questions are answered in a manner that indicates that an individual agrees with the statements at the lower and higher end consistently.

Central Tendency: If the middle response (‘neutral’) is selected more than 30% of the time.

Careless Responding: If more than 95% of the responses selected are from the same direction (i.e. if the candidate selected ‘most like me’ or ‘like me’ from the right-side statement or from the left-side statement alone).

EXECUTIVE SUMMARY
Recommendation

Cautiously Recommended

Strengths

Proactivity: Likely to take initiatives, show eagerness and seek responsibilities without being forced to do so.

Areas of Development

Coordination: Needs to learn to work effectively with others to achieve goals and objectives.

Meeting Customer Requirements: Needs to learn to provide good services to internal and external customers by constantly raising the bar of service experience.

Effective Communication: Needs to learn to communicate more effectively and interact confidently with others.

COMPETENCY ANALYSIS
Crew Coordination Skills
Values shown in above chart are sten scores
Low Moderate High
Planning and Prioritization: Moderate

Moderately likely to plan activities and tasks strategically by detailing out the steps required to prioritize and complete tasks in a timely manner. Somewhat likely to align thoughts and actions to execute tasks smoothly in an organized and orderly manner. Fairly likely to identify work requirements and prioritize important tasks to plan and execute an appropriate plan with realistic timeline and resources.

Following Work Procedures: Moderate

Moderately likely to demonstrate the ability to follow a set of standard procedures for completing tasks. Somewhat likely to understand the importance of standard operating procedure to ensure quality and consistency in delivering tasks in a timely and an efficient manner. Moderately likely to follow work related guidelines and may compromise on the safety of self and others.

Coordination: Low

Not likely to harmonize and coordinate with team members, clients and other stakeholders to ensure smooth execution of tasks. Less likely to avoid conflicts and maintain good relationships with crew members and customers. Not likely to demonstrate customer service orientation by managing good relations amongst crew members to fulfil customer's requirements.

Customer Service Orientation
Values shown in above chart are sten scores
Low Moderate High
Meeting Customer Requirements: Moderate

Moderately likely to understand and meet customers' requirements in a timely and an efficient manner. Somewhat likely to elicit information from customers by asking appropriate questions and listening actively to their concerns and queries. May at times be compassionate and considerate towards other's feelings and emotions while communicating. Fairly likely to communicate difficult messages in a sensitive and a supportive manner without compromising on the meaning of the message.

Effective Communication: Moderate

Moderately likely to communicate with a clear thought process clear and in a concise manner. Somewhat likely to participate actively in discussions and meetings to present one's point of view. May possess the confidence to express one's opinion and views to the team members or customers. Fairly likely to take other's views and perspectives into consideration while communicating, negotiating and presenting an argument.

Approachability: Moderate

Moderately likely to demonstrate the ability to be friendly with crew members and customers. Somewhat likely to keep oneself available for discussing and solving problems faced by others. Fairly likely to be sensitive and patient when approached by others with problems. May at times be able to put extra efforts for other's comfort and ease.

Proactivity: High

Likely to be proactive and quick in one's work. May take actions quickly and in a timely manner to solve customers' queries. Likely to take initiatives and take up important tasks without being asked to. Likely to work towards improving oneself in areas important to provide better customer service experience.

Safety Management
Values shown in above chart are sten scores
Low Moderate High
Crisis Management: Moderate

Moderately likely to keep oneself calm in times of emergencies and adverse situations. Somewhat likely to demonstrate the ability to manage customers and crew members when faced with difficulties. Fairly likely to come up with solutions to solve or manage critical situations.

Ensuring safety: Moderate

Moderately likely to adhere to safety guidelines in times of adverse situations. Somewhat likely to demonstrate the ability to ensure safety of crew members and customers by providing basic training and guidance on safety rules and regulations. Fairly likely to keep crew members' and customers' safety above one's own.

Test Log