Report Section
Psychometric Test for Cruise Crew
Test Taker Details
S
Sample
Email Address: sample_report@mettl.com
How to Interpret the Report?
Response Style
Response Style Genuine
Explanation of Response Style:
Genuine
No concerns or red flags just based on response style of candidate.
Social Desirability
If more than 75% of the questions are answered in a manner that indicates an attempt to appear in a falsely positive light or seem ‘socially desirable’.
Extreme Responding
If more than 75% of the questions are answered in a manner that indicates that an individual agrees with the statements at the lower and higher end consistently.
Central Tendency
If the middle response (‘neutral’) is selected more than 30% of the time.
Careless Responding
If more than 95% of the responses selected are from the same direction (i.e. if the candidate selected ‘most like me’ or ‘like me’ from the right-side statement or from the left-side statement alone).
EXECUTIVE SUMMARY
Recommendation
Cautiously Recommended
Strengths
None
Areas of Development
Coordination
Needs to learn to work effectively with others to achieve goals and objectives.
Planning and Prioritization
Needs to learn to plan and organize courses of actions effectively and efficiently to complete work within the scheduled timeline.
Following Work Procedures
Needs to learn to adhere to standard procedures, rules and regulations to ensure workplace compliance.
COMPETENCY ANALYSIS
Crew Coordination Skills:
Values shown in above chart are sten scores
1. Crew Coordination Skills:
Planning and Prioritization: Low
Not likely to plan activities and tasks strategically by detailing out the steps required to prioritize and complete tasks in a timely manner. Less likely to align thoughts and actions to execute tasks smoothly in an organized and orderly manner. Less likely to identify work requirements and prioritize important tasks to plan and execute an appropriate plan with realistic timeline and resources.
Following Work Procedures: Low
Not likely to demonstrate the ability to follow a set of standard procedures for completing tasks. May not understand the importance of standard operating procedure to ensure quality and consistency in delivering tasks in a timely and an efficient manner. Less likely to follow work related guidelines and may compromise on the safety of self and others.
Coordination: Low
Not likely to harmonize and coordinate with team members, clients and other stakeholders to ensure smooth execution of tasks. Less likely to avoid conflicts and maintain good relationships with crew members and customers. Not likely to demonstrate customer service orientation by managing good relations amongst crew members to fulfil customer's requirements.
COMPETENCY ANALYSIS
Customer Service Orientation:
Values shown in above chart are sten scores
2. Customer Service Orientation:
Meeting Customer Requirements: Moderate
Moderately likely to understand and meet customers' requirements in a timely and an efficient manner. Somewhat likely to elicit information from customers by asking appropriate questions and listening actively to their concerns and queries. May at times be compassionate and considerate towards other's feelings and emotions while communicating. Fairly likely to communicate difficult messages in a sensitive and a supportive manner without compromising on the meaning of the message.
Effective Communication: Moderate
Moderately likely to communicate with a clear thought process clear and in a concise manner. Somewhat likely to participate actively in discussions and meetings to present one's point of view. May possess the confidence to express one's opinion and views to the team members or customers. Fairly likely to take other's views and perspectives into consideration while communicating, negotiating and presenting an argument.
Approachability: Moderate
Moderately likely to demonstrate the ability to be friendly with crew members and customers. Somewhat likely to keep oneself available for discussing and solving problems faced by others. Fairly likely to be sensitive and patient when approached by others with problems. May at times be able to put extra efforts for other's comfort and ease.
Proactivity: Moderate
Moderately likely to be proactive and quick in one's work. Somewhat likely to take actions quickly and in a timely manner to solve customers' queries. Fairly likely to take initiatives and take up important tasks without being asked to. May at times work towards improving oneself in areas important to provide better customer service experience.
COMPETENCY ANALYSIS
Safety Management:
Values shown in above chart are sten scores
3. Safety Management:
Crisis Management: Low
Not likely to keep oneself calm in times of emergencies and adverse situations. Less likely to demonstrate the ability to manage customers and crew members when faced with difficulties. Less likely to come up with solutions to solve or manage critical situations.
Ensuring safety: Low
Not likely to adhere to safety guidelines in times of adverse situations. Less likely to demonstrate the ability to ensure safety of crew members and customers by providing basic training and guidance on safety rules and regulations. Less likely to keep crew members' and customers' safety above one's own.
