Report Section
Mettl Retail - In-Store Sales Assistant Assessment (Basic)
Test Taker Details
S
Sample
Email Address: sample_report@mettl.com
How to Interpret the Report?
Response Style
Response Style Genuine
Explanation of Response Style:
Genuine
If questions are answered in a sufficiently varied manner.
Social Desirability
If questions are answered in a socially desirable manner.
Central Tendency
If many questions are answered as ‘neither agree nor disagree’.
EXECUTIVE SUMMARY
PERFORMANCE SUMMARY:
Values shown in above chart are sten scores
Recommendation Based on Overall Performance
Cautiously Recommended
Strengths
Customer Service Orientation
Likely to fulfil customer requirements by providing them with excellent services.
Accountability
Likely to hold oneself accountable and accept responsibility for one's actions and decisions.
Resilience
Likely to have a strong coping mechanism to be able to endure stressful situations.
Areas of Development
Problem Solving
Needs to be able to reason and provide systematic solution to a given problem. Also needs to be able to evaluate different alternatives to the problem in a step by step manner to select the best solution.
Verbal Ability
Needs to be able to use a right word at the right time and carefully formulate sentences. Also needs to be able to communicate and express his/her thoughts effectively.
Drive for Results
Needs to work towards achieving one's targets and goals, more effectively and efficiently.
DETAILED EVALUATION OF COMPETENCIES
Personal Attributes:
Values shown in above chart are sten scores
1. Personal Attributes:
Accountability: High
Likely to hold oneself accountable for the actions taken by oneself. Likely to take one's duties and responsibilities seriously. May be able to hold oneself accountable to complete the assigned task. May be able to understand one's mistakes and may rectify them immediately. Likely to execute one's work without seeking any guidance from others.
Resilience: High
Likely to deal effectively with pressure and display emotional resilience. Likely to be calm and poised and may get discouraged by setbacks, often putting sufficient effort to ensure timely and efficient completion of tasks. May not find it very difficult to be optimistic and is likely to maintain optimal performance during difficult situations. May be able to perform efficiently in a competing and challenging work environment. Likely to use appropriate coping strategies to deal with several stressful tasks or situations at work.
Self Confidence: Moderate
Somewhat likely to be confident about one’s own abilities. Moderately likely to believe in one's ability to achieve desired objectives and may occasionally try beat one's own performance expectations. Somewhat likely to compete with others to prove one's capabilities.
DETAILED EVALUATION OF COMPETENCIES
Work Orientation:
Values shown in above chart are sten scores
2. Work Orientation:
Following Work Procedures: High
Likely to adhere to the rules and regulations placed by the organization, carefully. May be able to follow instructions or directions in order to complete the assigned tasks effectively. Likely to be aware of the consequences of adherence and non adherence to the organization's rules and regulations. Likely to carefully check work processes, in order to ensure delivery of quality output.
Drive for Results: Moderate
Somewhat likely to be intrinsically motivated to work on given tasks wholeheartedly. Moderately likely to consistently work towards delivering desired results and may at times ensure that whatever one takes up is completed successfully. Somewhat likely to try out new strategies to accomplish challenging goals, and may at times remain focused on achieving one's targets, despite obstacles.
DETAILED EVALUATION OF COMPETENCIES
Interpersonal Skills:
Values shown in above chart are sten scores
3. Interpersonal Skills:
Customer Service Orientation: High
May be able to understand and promptly deliver on customer's expectations and requirements. Likely to ask relevant questions and gather data in order to ascertain more information and better understand the customer's needs and requirements. Likely to ensure that customer requirements are met perfectly in the first time itself. May deal with customer queries, requests and complaints in an efficient manner. Likely to focus on continuously providing excellent customer services.
Influence: Moderate
Somewhat likely to be good at influencing others. Moderately likely to provide necessary arguments to win over the other party. May at times be able to convince others of one's thoughts and viewpoints by answering questions effectively. Moderately likely to be concerned about others' perspectives and addresses them before they can bring it up themselves.
DETAILED EVALUATION OF COMPETENCIES
Sales Aptitude:
Values shown in above chart are sten scores
4. Sales Aptitude:
Problem Solving: Low
The candidate is unlikely to have effective problem solving skills. He/she is unlikely to identify and analyse an existing problem or look for suitable replacements, substitutes or solutions. He/she is likely to have very poor reasoning skills and may not be able to contemplate between positive and negative solutions to a problem.
Numerical Ability: Moderate
The candidate is moderately likely to perceive and process numbers and related symbols to perform basic arithmetic operations and perform estimates. He/she may have moderate level of speed in making analysis or assessments based on given information and moderate level of concentration in solving problems.
Verbal Ability: Low
The candidate is unlikely to have a good vocabulary. He/she may be very poor at proper usage of grammar and punctuation. He/she may face problems in understanding word meanings, word relationships and also in interpreting detailed information.
