Report Section
Mettl Retail Sales Executive Sales Assessment - Arabic
Test Taker Details
s
sample
عنوان البريد الإلكتروني: sample@mettl.com
Response Style
Response Style Genuine
Explanation of Response Style:
Genuine
If questions are answered in a sufficiently varied manner.
Social Desirability
If questions are answered in a socially desirable manner.
Central Tendency
If many questions are answered as ‘neither agree nor disagree’.
EXECUTIVE SUMMARY
Your Sales Personality Type
The Farmer (Rapport Oriented)
Likely to focus on building and developing long-term relationships with clients. One may often works to gain client's trust, emphasizes on customer relations and works as business partners for the clients.
Recommendation for Sales Knowledge
Cautiously Recommended
Strengths
Transforming Interest to Desire
High
Establishing a Relationship With the Customer
High
Areas of Development
Qualifying Needs
Low
Overcoming Objections
Low
Greeting Customers
Moderate
Recommendation for Sales Personality
Cautiously Recommended
Strengths
Affective Communication
Likely to communicate effectively with team and customers by being be friendly and approachable.
Understanding Customers' Needs
Likely to recognize and understand customers' need and requirements.
Information Seeking
Likely to seek and obtain information in order to accomplish one's task.
Areas of Development
Process Orientation
Needs to learn to adhere to standard procedures, rules and regulations to ensure workplace compliance.
Learning Agility
Should learn to reflect on previous experiences in order to learn from one's own and also others' success and failures.
Self Control
Needs to learn to be less impulsive and efficient, in handling one's own feelings more often, especially when working under pressure.
YOUR SALES PERSONALITY TYPE
1
The Farmer (Rapport Oriented)
Likely to focus on building and developing long-term relationships with customers. One may often work to gain customer's trust, emphasizes on relations and works as business partners for the clients.
Common Traits
Potential Blind Spots
Key Motivators
Organizational / Role Fitment
SALES KNOWLEDGE:
Values shown in above chart are sten scores
1. SALES KNOWLEDGE:
Greeting Customers: Moderate
Somewhat likely to be skilled at greeting the customers in a sincere as well as enthusiastic manner to make them feel warm and welcomed when they enter the establishment/store.
Establishing a Relationship With the Customer: High
Likely to have the ability to develop a rapport with prospective customers so as to make them feel comfortable and develop a sense of mutual trust and respect. Likely to remove mental barriers that a customer might have when entering the store.
Qualifying Needs: Low
Not likely to assess the interest levels of the customers and identify their needs and requirements. May not be capable of ascertaining which products would be best suited for the customer based on their needs and expectations.
Presentation, Demonstration and Information: Moderate
Somewhat likely to have the required skills to present the product features and benefits to the customer in an engaging and confident manner. May sometimes be able to discuss the options available to the customer with the product in a manner that is appealing. Fairly likely to demonstrate the product usage and functionality in a convincing and honest manner.
Transforming Interest to Desire: High
Likely to have an ability to arouse desire in the customer and appeal to their needs in ways that convinces them that the product being offered will satisfy and fulfill their requirements. May be able to lead them to purchase the product.
Overcoming Objections: Low
Not likely to be calm when dealing with customers' objections. May not be to address the customer's doubts and queries in a competent manner leading to confusion and uncertainty in the purchase transaction.
Closing the Sale: Moderate
Somewhat likely to accurately judge the situation and decide when it is time to stop selling the product and close the sale. Fairly likely to be able to successfully finalize negotiations and reach a mutually satisfying decision.
SALES PERSONALITY
Self Management:
Values shown in above chart are sten scores
2. Self Management:
Self Control: Moderate
Somewhat likely to be attuned to one’s emotions and feelings. Somewhat likely to control one's impulses and handle one's emotions during difficult situations involving different customers. May at times be able to remain calm and poised and may occasionally get frustrated during tough times. May occasionally get perturbed by unusual behavior from team members or customers.
Self Confidence: Moderate
Somewhat likely to have confidence in one’s own skills, abilities and knowledge. Moderately likely to maintain the inner strength required to achieve results. May at times demonstrate confidence when meeting new people. May at times be able to maintain a positive attitude regardless of what others think or do. Somewhat likely to display a propensity for self-acceptance and self-adequacy. May occasionally come across as assertive and advocate one's point of view to bring oneself and customers to a common consensus.
Stress Tolerance: Moderate
Somewhat likely to deal effectively with work pressure and gets stressed and worried somewhat easily. May at times be able to keep oneself positive and maintain an optimistic attitude towards life in adverse situations. Moderately likely to think clearly to utilize time and resources effectively in demanding and challenging situations. Moderately likely to demonstrate a tendency to depend upon others when one is facing stress or emotional upheaval.
Achievement Orientation: Moderate
Occasionally likely to set a high standard of performance for oneself. Somewhat likely to be intrinsically motivated or driven to achieve excellence. Moderately likely to be motivated to work on tasks wholeheartedly. May at times use available resources to work towards accomplishing one's goals in a timely and efficient manner. May sometimes be able to motivate oneself to close more deals and show persistence until the targets are achieved.
Learning Agility: Low
Not likely to demonstrate an ability to learn new skills or acquire knowledge required to perform optimally in one's job. Not likely to gain experience from one's own and others' accomplishments and failures. Not likely to demonstrate a willingness to give up conventional approaches and unlearn outdated skills which may be slowing down the progress of one's work. Less likely to focus on self-development or put in efforts to work towards upgrading one's technical and professional skills.
Accountability: Moderate
Somewhat likely to take responsibility for one's own actions and decisions. Somewhat likely to take ownership for delivering good quality work and adhering to timelines. May at times be able to take decisions for self and the team. Somewhat likely to pay attention to producing error free work or take corrective actions to rectify mistakes. May have a fair ability to complete all the assigned tasks on time without continuous supervision.
Affective Communication: High
Likely to come across as friendly and approachable. May try to modify one's communication style according to the people one interacts with. Likely to listen to others actively or objectively without interrupting. Likely to take efforts to make others feel comfortable. May be sensitive or empathetic while responding to customers. Likely to take other's views and perspectives into consideration while communicating, negotiating and presenting an argument.
SALES PERSONALITY
Managing the Sales Process:
Values shown in above chart are sten scores
3. Managing the Sales Process:
Taking Initiative: Moderate
Somewhat likely to show proactiveness in taking initiatives at the workplace or take responsibility for tasks which others might not want to take up. Somewhat likely to seek out opportunities to contribute more towards one's work and the organization. Fairly likely to anticipate future problems or plan in advance to take necessary actions to solve them.
Information Seeking: High
Likely to seek and obtain information in order to accomplish one's task. May often attempt to keep oneself up to date by acquiring knowledge on one's competitors, market trends and how the industry works. Likely to probe into an issue to understand it holistically. May often seek information from customers, to identify gaps for improvement. Likely to be proactive in interacting with others to understand their perspective and experiences.
Result Orientation: Moderate
Moderately likely to demonstrate the ability to work actively to achieve results on time. Somewhat likely to work with dedication and commitment and put in one's best in completing a task. Moderately likely to be concerned with the consequences of one's work on the organization as whole. Somewhat likely to be enthusiastic while working on challenging tasks. May sometimes understand the urgency of a given task to be completed on time. Somewhat likely to meet the results as per set quality standards and may sometimes be able to maintain high performance standards to support the organization's strategic plan.
Perseverance: Moderate
Somewhat likely to show and promote persistence in accomplishing goals in the face of adversity or obstacles. May at times be able to remain calm and focus until an effective solution is found. Somewhat likely to show perseverance to achieve the desired outcome, despite any difficulty.
Process Orientation: Low
Not likely to be aware of the established systems and processes governing the organization. May rarely adhere to the rules and regulations placed by the organization and may not always carry out tasks following the given instructions and directions. Not likely to understand the importance of following standard guidelines and operating procedures in a workplace to ensure the quality and consistency of work.
SALES PERSONALITY
Managing the Customer Relationship:
Values shown in above chart are sten scores
4. Managing the Customer Relationship:
Impact and Influence: Moderate
Somewhat likely to effectively persuade others to take the desired action. May at times be able to capture other's interests in order to modify information to convince them successfully. May be somewhat able to convince others of one's thoughts and view point by answering questions effectively. Somewhat likely to demonstrate an ability to win over other side by providing necessary arguments.
Understanding Customers' Needs: High
May be able to understand a customer's expectations and requirements. Likely to understand each customer individually. May be able to look for subtle clues about the customer's current mood, patience level, personality, interests and needs. Likely to paraphrase customer's requirement for better understanding. May be able accurately assess customers' needs, motivations and passions.
Customer Service Orientation: Moderate
Somewhat likely to understand the importance of serving as the customer. May at times delivers the best customer service for every task undertaken by oneself. Moderately likely to come up with different ways to add value to the internal and external customers. May sometimes be able to deal with customer queries, requests and complaints in an efficient manner. May at times deal with demanding and difficult customers.
TOP MOTIVATORS
1
Security and Stability
Likely to feel safe knowing that one can count on one's job for social and financial security. Likely to prefer a permanent and reliable job position.
Probable Disadvantage
How to keep the person motivated?
TOP MOTIVATORS
2
Money and Incentives
Likely to consider materialistic gains as a motivator to work. May not shirk from mundane tasks, if attached to monetary benefits.
