Report Section
Mettl B2C Customer Focus - Arabic
Test Taker Details
S
Sample
عنوان البريد الإلكتروني: sample@mettl.com
Response Style
Response Style Genuine
Explanation of Response Style:
Genuine
If questions are answered in a sufficiently varied manner.
Social Desirability
If questions are answered in a socially desirable manner for more than 60% of the questions.
Central Tendency
If more than 60% of the questions are answered as ‘neither agree nor disagree’.
Acquiescence
If questions are answered in a ‘strongly agree’ or ‘agree’ manner for more than 60% of the questions.
EXECUTIVE SUMMARY
Key Competencies
Customer Service
Extremely likely to deal with customer queries, requests and complaints. Highly likely to be able to identify potential clients and provide quality service to current clients.
Flexibility
Moderately likely to be open to changes taking place in the organization and is somewhat comfortable working with and trying out new activities and experiences.
Problem Solving and Decision Making skills
May be somewhat unable to analyze a problem, identify its causes and choose an appropriate solution from alternatives.
Team worker
Not very likely to be a good team player and may not always be able to have harmonious and cooperative relationships with team members as is not very trusting and attuned to their emotions.
Red Flags
Awareness of cultural processes
May not be knowledgeable about the organization's work culture and processes.
Ethical
Most likely to bend rules and policies to get the work done.
Time Management
May not be able to manage one's time effectively.
Strengths
Customer Service
Is highly efficient at understanding customers' needs and requirements and respond in an appropriate and prompt manner.
Areas of Development
Awareness of cultural processes
Be well informed about the organizations work culture and process. Attempt to keep oneself up to date.
Ethical
Be ethical in your approach to work. Learn to follow rules regularly and develop a sense of duty.
Time Management
Learn to be organized and prioritize & schedule tasks to manage one's time effectively.
DETAILS OF COMPETENCIES
Organizational Skills:
Values shown in above chart are percentiles
1. Organizational Skills:
Customer Service: Very High
Extremely likely to have a strong ability to deal with customer queries, requests and complaints. May be able to identify potential clients and provide quality service to current clients. Likely to efficiently understand and deliver according to a client's expectations and requirements. Likely to be always willing and able to modify one's work style and adapt as per the clients.
Process Orientation: Low
Not very likely to be driven by a sense of duty and commitment to one’s work leading to a lack awareness of the processes and systems governing the organization. May not adhere to the rules and regulations placed by the organization carefully and may seldom carry out tasks following the established procedures.
Time Management: Very Low
Not likely to have the ability to prioritize tasks & manage one’s time effectively by deliberating and thinking through them carefully and systematically.Not likely to be methodical, meticulous and self-disciplined while carrying out and managing one's work.
DETAILS OF COMPETENCIES
Personal Attributes:
Values shown in above chart are percentiles
2. Personal Attributes:
Trustworthy: Low
Not very likely to be seen as being diligent, confident and responsible towards one’s work. May rarely be relied upon to complete tasks in a meticulous and persistent manner while cautiously thinking through one’s decisions and actions. Not very likely to adhere to ethics and rules.
Awareness of cultural processes: Very Low
Not likely to be capable and motivated, not looking to perform better and achieve excellence. May not look for opportunities to gain more knowledge and insight about one's organization and its policies, procedures and work environment. Not likely to make an effort to keep oneself up to date.
Flexibility: Moderate
Fairly likely to be open to changes taking place in the organization and is somewhat comfortable working with and trying out new activities and experiences. May occasionally be able to effectively deal with change and can adapt reasonably well by being open minded and appreciative of new ideas which can contribute positively to work and working environment.
Ethical: Very Low
Not likely to adhere to moral and ethical imperatives to fulfill obligations so much that the focus on results is rarely driven by a sense of duty to those for whom one is working. May not be relied upon to carry out assignments efficiently. Is extremely likely to compromise on professional ethics and policies to complete tasks, especially when it is inconvenient.
Team worker: Low
Not very likely to be a good team player and may not always be able to have harmonious and cooperative relationships with team members as is not very trusting and attuned to their emotions. May be unable to understand and appreciate individual differences among team members and is not very likely to adjust one's work style accordingly. May not be very honest and straightforward and may be unable to correctly assess and utilize the strengths of all the team members while completing a task.
DETAILS OF COMPETENCIES
Leadership Skills:
Values shown in above chart are percentiles
3. Leadership Skills:
People Management: Moderate
Fairly likely to be skilled at managing a group as is open to working with people with different perspectives and is somewhat considerate towards others views as well as needs. May be at times trusting towards others and can occasionally correctly assess their motivations.May be somewhat able to lead a group in tough times by displaying responsible behavior and taking initiative.
Problem Solving and Decision Making skills: Low
Not very likely to be focused or pay keen attention to the details of a situation. May be somewhat unable to analyze a problem, identify its causes and choose an appropriate solution from alternatives. Likely to leave tasks pending and has a relaxed approach to work. May be somewhat unable to utilize learnings from past experiences to solve current problems.
Interpersonal Skills: Low
Not very likely to be highly capable of identifying and understanding the dynamics of the organization as is not very amiable and doesn't always enjoy working and interacting with people. May not be very sociable, sympathetic and honest, not always willing to lend an ear to others or share one’s own ideas with others. May not always be able to work efficiently with others as is not very accepting and trusting.
