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Online Examination Platform, Proctoring
CHRIST is a progressive deemed-to-be-University with a global footprint. Along with its unconventional reach, process, and policies, CHRIST has an incomparable forward-looking approach concerning education and examination. This was reflected at the beginning of 2020 when CHRIST successfully and seamlessly administered its entrance examination online amid the pandemic.
Following that, it prepared a contingency plan for the remainder of the trimester and restored routine learning by adopting virtual education technology at multiple levels. Soon, the first academic session for twenty-nine of its departments neared its end, and semester exams approached.
There was a lack of clarity on the road ahead as CHRIST had no playbook for taking such a crucial exam online. The problem was not a psychological barrier to change. CHRIST was appreciative of the online ecosystem. Adequately replicating every aspect of a classroom-based semester exam with a digital model was the challenge. Reasonably, neither could academia postpone such a crucial exam nor employ the same solution like that for the previously administered entrance exams since the requirements were starkly distinct. Meanwhile, the pressure to maintain continuity with exam schedules was mounting.
What could convince CHRIST’s academia and give them the confidence to embrace the digital way again?
Let us first explore the bottlenecks in shifting to the online medium
CHRIST was well aware that Mercer | Mettl’s platform could easily scale to 100,000+ exams in a day. Therefore, modulating a sizable number of students was not an issue. But it needed to be robust enough to provide the empirical support for conducting and managing several courses remotely. CHRIST mandated a resilient platform for all its needs, including creating and scheduling exams, ensuring quality proctoring, evaluating the answer sheets, and eliminating all time-consuming tasks.
CHRIST offered bachelor’s to doctoral programs in humanities, social sciences, science, commerce, management, engineering, education, and law to over 25,000 students. Each discipline had diverse user requirements, distinct exam formats such as equations, short and long questions, formula writing, diagram drawing and much more. The problem extended to finding a rich repository to accommodate miscellaneous question formats.
Students at CHRIST were extremely tech-savvy. But not everyone could type fast and manage their efficiency online for the full duration of an exam, given the distinct formats in which one had to write. Hence, CHRIST wanted a rational solution that would allow students a fair writing experience in their preferred format for quantitative and qualitative questions without any convolution.
Another hindrance to CHRIST’s move online was the possibility of managing evaluation. Given that the exams were remote, it was challenging for the institution to collate and manage physical answer sheets from distinct locations securely. It was the missing cog in the online exam process that was stalling its quick shift online.
Academic and data integrity and security and confidentiality were significantly rigid and highsecurity conditions associated with administering large-scale semester exams online. Though CHRIST was already well-versed with Mercer | Mettl’s secure and reliable environment bundled with AI (Artificial Intelligence) proctoring capabilities, it wanted substantial assurance that the same quality and rigor as its physical classroom examination could be replicated online without a glitch.
CHRIST, like any other preeminent university, harbored a stricter focus toward its semester exams. Therefore, stringent invigilation to ensure fairness and promotion of only deserving students was extremely important. But it did not want external professionals to proctor the exam. It wanted its staff and faculty members to live proctor the applicants and supervise tests in real-time, in a secure environment. Thus, CHRIST was looking to train 900+ faculty, staff, and admin members on the proctoring software for a smooth remote proctored online semester exam.
Mercer | Mettl helped execute CHRIST’s entrance examination drive, which was conceptualized and delivered within four days to ensure academic continuity. Despite the staggering impact of the pandemic, 43,000 students transitioned online without worrying about geographical boundaries or technical glitches. This superlative experience assured academicians of Mercer | Mettl’s abilities. But the scenario with end-of-term exams was different.
Mercer | Mettl was aware of CHRIST’S dilemma and understood that it mandated a new-age solution. Anything off the shelf would not suffice. Hence, Mercer | Mettl’s team built context-appropriate digital solutions suiting every aspect and stage of CHRIST’s semester exam needs. CHRIST witnessed the feature-richness and user-friendliness of Mercer | Mettl’s solutions. The team tackled every challenge, making the entire process seamless for all stakeholders involved. Furthermore, efficient execution of entrance examination assured CHRIST of Mercer | Mettl’s capacity to meet every demand, prompting it to continue with its academic calendar coherently, using Mercer | Mettl’s solutions once again.
Mercer | Mettl EXAMIN- an all-in-one online examination system, offering an end-to-end digital solution with the platform, proctoring and evaluation.
Mercer | Mettl understood that the various examination stages, i.e., pre-exam, during-exam and post-exam needed contextappropriate solutions. Hence, for the first two parts of the problem associated with administering and invigilating remote online exams, Mercer | Mettl advocated its most viable value proposition- the futuristic online proctoring solution and userfriendly examination platform.
A robust online examination platform that enabled educational institutes to set up question papers, schedule exams and conduct exams in a scalable manner on a single platform offered a systematic and technological alternative to CHRIST’s classroom-based semester exams.
AI-powered proctoring tools sanitized the exam environment to ensure cheating-free online exams. For the third part of the problem associated with grading and evaluation, Mercer | Mettl’s team created an all-together new solution, state-of-the-art industry-leading software for marking and evaluating answer sheets online.
It is a centralized and streamlined exam evaluation feature that enabled complete management of the answer sheet evaluation process online and offered exam controllers, admins and evaluators a shared ecosystem.
Let us explore how these solutions helped the institution:
Here’s how Mercer| Mettl’s Online Exams Management System met CHRIST’s ‘before-the-exam’ requirements:
The examination platform helped the faculty automate their pre-exam planning process, and Mercer | Mettl’s team substituted as administrators and coordinators.
To suffice CHRIST’s mandate of having its faculty and staff proctor the semester exams, Mercer | Mettl’s team undertook the task of training 700+ CHRIST personnel to increase their efficiency in online proctoring.
Here’s how Mercer| Mettl’s Online Exams Management System met CHRIST’s requirements ‘during the exam’:
The Mercer | Mettl team built a custom-made solution for the exam-takers at CHRIST who were explicitly used to writing by hand than typing. This mechanism ensured equal advantage for all. This feature was called QR Code Scanning. The following eased academia’s writing experience concerns:
After Mercer | Mettl’s team detailed the entire proctoring session to CHRIST’s team:
The examination platform’s preconfigured AI proctoring technology ensured a stricter focus on monitoring, analysis, and scrutiny to maintain CHRIST’s integrity. It gave a wholesome view of the applicant’s action, activity, and environment remotely, in the following ways:
Here’s how Mercer | Mettl’s Online Exams Management System met CHRIST’s ‘after-the-exam’ requirement:
CHRIST facilitated a seamless evaluation process for all its exams online with a custom-made feature called ExaminER. It began with providing access and training to over 1,000 evaluators. Even though it was done collaboratively, CHRIST managed the process itself, making the exam evaluation a seamless process.
The examination controller, administrators and evaluators had access to the user-friendly examination dashboard with the requisite checks and controls. Therefore
A faster digital evaluation ensured students did not need to wait for weeks or even months to know the status of their exams’ results. This agility helped maintain the intended timeline for the following session.
Mercer | Mettl’s technical back-end and customer support team ensured 24*7 client and candidate support. Mercer | Mettl hand-held, trained and actively assuaged every online examination, proctoring and evaluation concern while working round the clock to keep the software up to date, compatible and error-free. Simultaneously, it also mitigated students’ concerns throughout the drive.
Mercer | Mettl’s stringent policies and extensive protocols ensured information privacy and data security at every stage of the examination process:
Right from managing exam schedules, providing proctoring assistance to setting up evaluation features, Mercer | Mettl provided CHRIST with a cutting-edge all-in-one online examination system. This end-to-end digital solution with a platform, proctoring and evaluation prepared according to its exam-specific needs and requirements made every process easy to conduct, seamless to administer and immune to disruptions.
Mercer | Mettl’s team delivered at scale. Its tailor-made offerings such as ‘manual digital evaluation’ and ‘QR code scanning’ enabled CHRIST to continue with its intended semester exam process and cycle without a glitch. The solutions eliminated bottlenecks, increased online competency and provided seamless advantages compared to traditional methods.
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