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Online Examination Platform, Proctoring
SLP is a progressive school and advocates employing learning technologies in the education ecosystem. Thus, as the pandemic set in and various governments globally suspended classroom learning to ensure the health and safety of all stakeholders, SLP was one of the few schools that could find its bearings -as it had already supplemented offline classes with online lessons.
However, SLP found conducting critical examinations at various levels a challenging proposition. It did not possess the online infrastructure to administer the following exams:
SLP was prepared with a progressive pedagogy to assimilate new-age methods. But its mandate was complex. The requirement for the K-12 segment meant a smooth and equal-footed transition for every student, from class three to class 12th. Ensuring easy accessibility, security and experience for elementary, middle and high school students was as vital as warranting a fair, evidence-based assessment system. SLP also wanted to ensure that faculty, parents and caregivers transitioned to online exams seamlessly. The process shift couldn’t be burdensome or overwhelming for any stakeholder mentioned above.
So, how did SLP offer a robust and fulfilling academic experience for all its stakeholders? It’s a story worth exploring!
But let’s first deep-dive into some more challenges that SLP faced concerning its faculty, parents and students to ensure online exams effortlessly.
A dynamic platform as a support system
SLP had lined up various examinations for different classes. It offered exams in different question paper formats, including MCQs, lengthy subjective questions, essay-type questions and quantitative questions. Similarly, each class had a different level of usage.
Hence, it mandated an end-to-end, well-rounded and well-tested online examination platform with the right features. It also sought privacy and the freedom to control its assessments –from test creation to delivery to reporting.
Proctoring software and training accessibility
When SLP decided to give its exams from class three to class 12th online, it required a stricter focus on invigilation with proctoring software to ensure transparency and fairness. But it wanted its staff and faculty members to live proctor the applicants. Hence, it warranted a stellar combination of proctoring software. Besides, it wanted to train its in-house faculty, staff and admin on the software for a credible and smooth exam experience.
Ease of access for a diverse user base
SLP necessitated a technical system that served a broader segment of users such as senior educators, younger children and newbie tech users. Subsequently, the stakeholders also involved parents and caregivers monitoring their younger children during the exams. It required a simple, efficient and convenient system for them too. The idea was to make everyone equally comfortable with the new technology, which could happen only by enabling an easy-to-use, safe and functional platform.
Fair test-taking experience for students
SLP knew that expecting every student to type fast and manage their efficiency online would be discrimination, given their age and distinct paper formats. Therefore, it scouted for a solution that would allow students a fair writing experience in their preferred form without any complications. Additionally, it expressed the need for the cross-device compatibility feature to help students to access the exam links on phones, tablets and laptops.
Custom asks for integrity
SLP needed to ensure the credibility and success of the entire examination exercise so that it could share evidence-based and transparent results with the parents. Hence, it wanted the ability to keep a count of each student’s integrity score. Besides, a robust anti-cheating mechanism to ensure students attempting the test did not resort to unwarranted means.
The market offered SLP an extensive menu of online examination platforms and proctoring providers, which the management narrowed before shortlisting Mercer | Mettl. Subsequently, it reached out to Mercer | Mettl’s team and inquired to understand more about its services as it believed the team could deliver on their expectation and align itself to its education, assessment and integrity goals.
The management mandated that Mercer | Mettl’s solution covered all loopholes that occur during an online examination process. Mercer | Mettl’s team knew a one-size-fits-all approach would not cater to the situation or the stakeholders. So, it custom modified before scheduling a trial of its Examine and proctoring service for the administration.
A successful pilot run assured the management of Mercer | Mettl’s system’s robustness, features and usability. But SLP wanted to assuage all stakeholders’ concerns. Thus, Mercer | Mettl’s team promptly lined up multiple demonstrations to accustom every user to the system. It took the stakeholders one month to understand the workings of the system. Mercer | Mettl and SLP formed a collaborative partnership soon then after.
Mercer | Mettl EXAMIN- The online proctoring and examination system
Mercer | Mettl’s team addressed SLP’s problems by enabling its futuristic online solution, ‘the online examination platform’ - an ideal value proposition that met SLP’s varied needs, depending on the examination’s objective.
The management and the team divided the exam into three-four phases that stretched to a few months. SLP introduced something new to the students every few weeks to smoothen their experience and usage. Thus, the entire process occurred smoothly.
Here’s how Mercer | Mettl solved SLP’s significant challenges:
The team employed Mercer | Mettl’s Examine, a proficient and end-to-end online examination software system, enabling SLP to plan and execute end-to-end virtual assessments at scale. The robust platform supported minimal internet bandwidth, high-quality governance and hands-on control over the process. With a proven track record of conducting 200,000 successful proctored assessments in a day, the prowess of the technology ensured an unparalleled experience for SLP’s large-scale requirements. Simultaneously, a state-of-art proctoring combination offering granular and broad insights into the exam-taking process ensured a seamless exam roll-out.
Easy to create and host the exam
Mercer | Mettl’s platform was user-friendly, easy to navigate and catered to all levels of technical literacy. The well-defined setting enabled faculty to build purposeful tests and exams quickly. Here’s how it helped SLP.
Mercer | Mettl’s team identified students with access to different digital tools for writing the exam. This process assisted them in providing cross-device compatibility to the exam-takers, with easy access to the exam link from any device (phones, tablets and laptops). This feature bolstered the stakeholders’ confidence in Mercer | Mettl’s services.
QR Code Scanning for answer sheets
Mercer | Mettl team provided a custom-made solution for SLP’S young exam-takers, who were explicitly used to writing by hand. This feature was called QR Code Scanning. Here is how it eased the test-taking experience:
The flexibility of live proctoring
Mercer | Mettl’s team trained SLP’s faculty, administration and staff members to serve its mandate of having its faculty and staff proctor every exam. This training helped them internalize the workings of Mercer | Mettl’s online proctoring tools.
Advanced AI proctoring
Mercer | Mettl enabled advanced AI proctoring to help SLP identify certain defaulters and incidents to manage the overall integrity of the exams. The brand’s futuristic AI algorithm trained with more than 2.8 million proctored assessments efficiently detected up to 18 dynamic digressions during various exams. With over 95% accuracy, the intelligent algorithm helped SLP’S in-house proctors to flag suspicious cases, such as the non-visibility of face/ presence, detection of mobile phone, presence of an additional person, distracting movements, etc.
Integrity report generation
Mercer | Mettl’s team activated its proprietary algorithm- ‘the Credibility Index’ for SLP students’ integrity score requirement. This exclusive feature provided a validated integrity score of every exam-taker after inputs from Mercer | Mettl’s automatic, live proctoring flags and the test-finish status.
Mercer | Mettl provided a smooth online transition for the K-12 students, their parents/guardians, and teachers. All this while ensuring that SLP could focus on the user experience, reduced human effort and seamless assessments. The process was fair to all, despite the new format and delivery of exams.
SLP has chosen to employ Mercer | Mettl’s platform and proctoring solutions for the foreseeable future. Thus, a variety of exams will be given online in the subsequent year as well. This decision by SLP is a testimony to Mercer | Mettl’s platform’s unmatched prowess, reliability and robustness.
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