|   Europe

Building a Future-ready Workforce

This multinational company provides IT services and consulting globally. One of the world’s largest IT services companies, it offers various services, strategies for solving its client challenges, new-age technology, and operational services. As of 2021, it has made 10+ consecutive appearances on Fortune's "World's Most Admired Companies" list. The company is well known to co-create and co-innovate solutions to build better connections with its customers, improve resilience, and drive sustainable growth.

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IT Services

Use Case

Technical Assessments

What did the company achieve?


holistic employee assessments


unique evaluations of 500+ industry and IT skills

Business Challenges

The company has always prioritized continuous learning. Therefore, it developed and ran various customized programs based on the learning needs of the people across skills, business roles and career levels. The company strongly believed in continually evolving its employees’ skills to meet the changing market needs and build an adaptive workforce.


Thus, it sought the optimal utilization of its existing tech workforce in India and the Philippines. The company wanted to create a flexible tech workforce with increased productivity and versatility. It intended the best possible use of resources across skills by letting employees gain expertise and competence in at least one skill set besides their core skills.


The company’s competency program


The company conducted a competency program across its tech teams in India and the Philippines. Through this internal exercise, the company could identify a precise list of additional skills that its tech workforce could acquire to achieve adaptability. The next step was to measure the employees’ competency levels against the identified skill set. Thus, the company sought a partner to integrate technology-driven solutions into its competency program portal and accurately measure employees’ existing skill levels.


The competency program was meant to encourage employees to learn new and additional skills to build expertise, which, in turn, would provide them with opportunities to work on cutting-edge assignments.


To achieve the goals of its competency learning initiative, the company wanted a partner with the following specifications:

A platform to accurately measure skill levels

To accomplish its learning objective, the company wanted a platform to accurately evaluate the employees' technical skills with minimum hassles. The technology-based platform had to exceed the current industry standards of evaluation. The company also expected the platform to offer accurate and detailed reports to granularly understand the employees’ knowledge.

A tech-backed scalable solution

The company wanted to conduct and execute large-scale technical assessments as it sought to reach out to its tech workforce in India and the Philippines. Thus, a robust assessment platform was a must. The platform needed to work smoothly without any technical glitches and compromising user experience.

Remarkable data security

The company warranted a partner that offered excellent data security standards and was compliant with GDPR (General Data Protection Regulation) regulation. It also desired stringent security and a secure infrastructure support system because thousands of employees were expected to upload and download files simultaneously.

A holistic platform

The company sought a partner to operate and execute the entire solution and provide round-the-clock on-ground support. The desired partner was also expected to manage all technical difficulties and ensure a seamless flow of information and effortless integration. Besides, it had to provide a reliable tech-based platform that could efficiently manage all communications and entries on a single dashboard with the utmost ease.


Mercer | Mettl gained detailed insights into the objective of the company’s competency program. The team of subject matter experts then devised a customized assessment strategy to support the company’s learning and development plan. The plan included:

  • Providing a digital assessment platform to evaluate the functional knowledge of employees.
  • Customizing high-quality assessment blueprints through Subject Matter Experts (SME) with over 10 years of experience.
  • Generating access-based reports customized for the company and integrating with its global LKM portal.


Info 1@2x


the process of designing skill assessment


A holistic platform for technical assessments


After understanding the company’s requirements, Mercer | Mettl equipped the company with a robust technical assessment platform that was a one-stop solution to all its assessment needs. The platform covered a wide range of core corporate functions, industries and IT skills, enabling the company to measure the skills of varied tech roles. The platform also offered evaluators to gauge technical competencies with customized technical skills tests created by a team of subject matter experts.


In addition to the mentioned features, Mercer | Mettl’s technical assessment platform:

  • Understood the competency need, job role, industry and organization-specific context
  • Created assessment blueprints that list skills and subskills essential to cover each technical competency
  • Created competency-wise content from Mercer | Mettl’s repository of questions
  • Designing assessments and reports through a combination of question types and customization requests
  • Easily integrated with its global LKM portal
  • Came with additional features like AI-based proctoring and authentication system
  • Click here to learn more about Mercer | Mettl’s Technical Assessment platform.


Creating skill-specific assessments


After gaining insights into the skill requirement, Mercer | Mettl’s team of subject matter experts designed skill-specific assessments considering the role levels. These role-specific tech assessments combined knowledge-based and application-based problems that needed to be solved in real-time.

  • Mercer | Mettl offered a two-layered innovative solution, including MCQ-based questions combined with advanced coding problems. These were to be solved using Mercer | Mettl’s stellar Back-end Simulator (Codelysis).
  • Multiple choice question-based assessments evaluated the domain knowledge
  • Mercer | Mettl’s coding assessment platform offered an extensive programming test library, replete with 100,000+ technical questions for 300+ skills, enabling the brand to devise impactful screening assessments.
  • A user-friendly and well-defined test interface helped the evaluators set up the employees’ exams using multiple question types instantaneously.
  • Blueprint creation and a large question repository helped build customized assessments as per the company’s needs.
  • The diversity of the questions helped the company gauge the employees’ technical concepts in every dimension, besides their future thinking.
  • The score-based reports determined the level of domain understanding of the employees.


Mercer | Mettl’s high-tech coding simulators assessed the application-based skills of the employees

  • Mercer | Mettl’s Coding Simulator enabled the company to test the real-world coding skills of the employees.
  • Click here to learn about Mercer | Mettl Simulator Codelysis.


Analysis and certification


Fully auto-graded and detailed reports of the assessments offered insights into the employees’ existing skills levels

  • The company evaluated employees in detail, using the custom scoring logic for both assessment and simulation tests.
  • The auto-graded assessments instantaneously evaluated employees on several parameters, such as code correctness, difficulty level, time and space complexities and other vital parameters.
  • Content review through SMEs for logical correctness, language review and plagiarism check.
  • The accurate test reports offered in-depth analytics of code and programming standards, enabling the decision-makers to predict the employees’ real-life skills at scale.
  • A thorough evaluation of the coding potential was bias-free and backed the assessor’s decisions with optimum reliability and validity of coders’ actual potential.
  • Combined group reports with benchmark scores and provided skill/level insights based on data analytics.
  • Provided certificates based on pre-set performance criteria.


Integrated with proctoring and authentication features to maintain the credibility of assessments

  • A remarkable set of online remote proctoring features added to the value and credibility of the online coding and MCQ-based assessments. A stellar candidate authentication system, followed by AI-based proctoring and easy access to recording and reviewing the assessments, ensured credible tests.
  • Mercer | Mettl’s facial recognition technology and a 3-point candidate authentication system ensured the right employee took the assessment.
  • Mercer | Mettl’s Secure Exam Browser sanitized the environment by disabling unauthorized browsers, tabs, search engines, ports, etc.
  • Mercer | Mettl’s AI-powered suite of proctoring tools ensured maximum cheating prevention, using record and review proctoring on its coding assessment platform.

The Impact

As part of its learning initiative, the company could measure the existing potential of its tech workforce accurately. The company conducted detailed and high-quality technical assessments using Mercer | Mettl’s services and its team of experts. The tech assessments were thorough, bias-free and time-saving. The company met its goal of building a highly productive and multiskilled tech workforce in India and the Philippines remotely.

The project ensured:

  • Successful skills assessment of 100,000+ employees across India and the Philippines.
  • 650+ unique assessments evaluated 500+ industry and IT skills successfully.
  • The company achieved its objective of increased proficiency levels.

Learn how Mercer | Mettl created 650+ unique technical assessments?

Mercer | Mettl's technical assessment solution offered a stellar platform to one of the world's largest IT services companies to assess 500+ industry and IT skills remotely.

Looking to accurately measure the technical skills of your workforce?

Conduct customized online technical assessments on a powerful cloud-based platform and measure technical skills with Mercer | Mettl’s suite of coding simulators and domain-based assessments.

Build a scalable learning and development plan with Mercer | Mettl services.

Mercer | Mettl’s online technical assessment platform empowered an IT services giant to conduct scalable and remote tech assessment for its 100,000+ tech employees in India and the Philippines.

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