System check and mock test
Mercer | Mettl is an online assessment examination platform which allows you to take a test in a secure environment from any location. You only need a live internet connection and a laptop/desktop to get you started.
System Requirements
Network Speed - Minimum 512 kbps - Click here to check your network speed
Supported Browsers - Chrome version 63 and above* (Windows/Mac), Firefox version 52 and above (Windows/Linux/Mac), Safari Firefox version 12 and above
Browser Settings - The Mettl test window may fail to open due to your browser's pop-up blocker setting. To avoid this, please turn off the pop-up blocker or permit pop-ups for tests.mettl.com in your browser configuration.
Firewall Settings - Certain local network restrictions in the network firewall may be preventing the launch of Mettl tests. If you face any such issues, please get in touch with your local network administrator and share these guidelines with them.
* (32.0.1700.76 is not supported)
Please note
Some assessments may not be supported on mobile devices; hence, it is recommended that you take all tests on a desktop or laptop.
Follow these simple steps to give the test
Timeline
Step 1: Take the mock test
Please ensure you have attempted the mock test using the above link. Once you have completed the mock test, proceed to the next step.
Step 2: Access the final test link
Please ensure you have attempted the mock test using the above link.
Step 3: Launch & attempt the test
You can access the actual test using:
Press the start test button on your invitation email.
Or paste the test link/URL shared with you in a browser and hit enter.
Or enter the test invitation key on tests.mettl.com
Once you have reached the test page, click on the “Launch Test” button and follow the steps in the video given.
Step 1
00:16
Step 2
00:34
Step 3
03:00
Need help? Our support team is available 24X7.
Frequently Asked Questions (FAQs)
My camera/mic permissions are cancelled/ are not working.
If your camera/mic permissions are cancelled, check your browser-level permissions. Also, check for hardware issues with the camera/microphone if the problem remains unresolved. You can also visit onlinemictest.com to check the functionality of the camera and microphone. Furthermore, check your privacy settings. If the problem persists, switch to another browser to start the test, and if the problem is not resolved, please switch the system.
My test got submitted automatically.
The test might get submitted due to the following reasons:
- The candidate clicked on the Finish Test button.
- Disconnection limit exceeded.
- The candidate closed the test window.
- Test duration is exhausted.
I am getting this message: "Not an active test taker/Access denied."
This message appears when the candidate cannot access the test link or the time window to attempt the test is over.
How do I attempt the test?
To attempt the test, follow the given steps:
- Access/launch your test using either of the following methods (depending upon the approach adopted by your test administrator).
- Press the start test button on your invitation email.
- Or paste the test link/URL shared with you in a browser and hit enter.
- Or enter the test invitation key on tests.mettl.com
- Check for system compatibility.
- Allow access to camera/microphone.
- Allow permissions for screen sharing.
- Fill in the candidate registration field.
- Allow for face capture.
- Present your ID card for verification.
- Proceed to attempt the test.
I keep getting disconnected.
You might get disconnected if the internet connection is unstable and drops below 512 kbps. Please check your network connection and ensure that it is stable.
Where can I check my results?
Please get in touch with your organizations with all result-related queries.
I want to confirm the status of my test submission.
Test submission status can be checked and confirmed by the support team from admin with the help of the registered email address.
I would like to reschedule my test.
The candidate must contact the respective organization to reschedule tests, as this is at their discretion.
I haven't received a test link email from the institution.
Please check the inbox/junk/spam with the following email address to find the invitation mail: admin.mettl@mercer.com
The test link received from the institute is not opening. What should I do?
Check your internet connection for stability and clear the browser cache cookies. If the issue persists, take a screenshot of the problem and contact us.
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The Mercer | Mettl platform is GDPR-ready.
If you have any concerns, please contact us at
mettl-support@mercer.com.
Things to remember
Please test your camera & microphone before you start the test.
Browser cache settings:
It is always advisable to clear browser cache/cookies before starting Mercer | Mettl tests. For most browsers, pressing "CTRL+SHIFT+DELETE" and selecting "Clear cache" (for Firefox and Chrome) does the job. If any candidate faces issues loading the test or images, shut down the system directly using the power button and then clear the cache again.0
System updates:
Mercer | Mettl also recommends turning off security patches, updates of the anti-virus definitions and application updates (manually) during the test to avoid any interference while taking the test. You can turn off automatic system updates for the test duration as they may lead to heavy downloads during the test, and auto-system restart will hamper your test progress. To disable system auto-updates, follow the below steps:
For Windows, go to 'Start' -> 'Run' -> Type Services. msc' and then stop the 'Automatic Updates' service.
If you get a prompt that Ports 1987 and 1988 have been blocked, please contact your network administrator to assist you with the system permissions needed to run a webcam proctored test.
