Voice and Accent Assessment

A voice and accent test is an oral skills test to measure a candidate’s proficiency via tone and intonation. Typically, a VNA (Voice and Accent) trainer evaluates candidates to help companies choose the best fit, also earmarking those who can become call-center-ready after training on certain drawbacks identified during the examination.

Numerous companies undertake voice and accent assessments to assess the oral skills of a non-native English speaker. Also known as the VNA round, it is an evaluation of the grasp of the language and its intricacies, such as the English accent, clarity of speech, pronunciation, intonation, listening skills, grammar and fluency. The voice accent test is conducted in a simulated environment where candidates perform specific tasks, such as answering calls, replying to pre-recorded messages or speaking a pre-written script.