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Core Corporate Functions>Mettl test for Receptionists

Receptionist skills test to assess candidates for front-desk roles

Receptionist skills test helps ensure that new hires in receptionist jobs can communicate effectively and have good analytical and computer skills. Receptionist test accurately measures the skills candidates need to succeed in front-office executive roles. 

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Inside This Assessment

Front office executives are the first point of contact for visitors in an organization. They answer inquiries and provide information to the general public, customers, visitors and employees. They also coordinate with internal and external stakeholders for scheduling meetings. They are the first line of administrative support to all external stakeholders. Companies across industries (such as IT, hospitality, real estate, retail, entertainment, health services, etc.) need skilled receptionists for their premises. Every organization requires front desk executives/receptionists, but finding potential employees who want to excel in their chosen areas is not easy. That is why Mercer| Mettl's receptionist skills test has been designed to test the proficiency of applicants for taking up this role.

Mercer| Mettl's front office assessment is a comprehensive functional and aptitude test to assess candidates' domain and cognitive competencies to find the right job fit. It measures the basic computer literacy, ability to work with Microsoft Word using formatting and proofreading, ability to handle basic excel using functions and filters, ability to effectively communicate and ability to analyze issues, i.e., general aptitude.

Candidates who perform well on this test can:

  • Use computers effectively to perform their daily tasks
  • Use Microsoft Word to create documents and reports
  • Use Microsoft Excel to gather and organize data
  • Communicate effectively in person, on phones and through emails
  • Send, receive, organize and analyze information and records
  • Troubleshoot, manage time and solve basic issues encountered at the workplace

Based on the respondent's performance, finding the best candidates while filtering out unsuitable ones becomes easy. Employers can rest assured that only candidates with the proper skills and abilities will be the perfect addition to their company by conducting a skills assessment online. These automated assessments come with the comprehensive analytical reports of each appeared participant. Designed by subject matter experts, this test contains 25 questions to be completed in 30 minutes

Key profiles the test can be used for:

  • Receptionists and Front Office Assistants
  • Office Clerks or Administrative Assistants
  • Library Assistants or Human Resource Assistants   


This Assessment is a part of following Skills Libraries

Receptionist Competency Framework

Get a detailed look inside the test

Competencies Under Scanner

Receptionists Test


Communication skills

The Receptionist Test by Mercer | Mettl evaluates whether candidates with good English skills can understand and convey written information precisely and form grammatically correct sentences.

Numeric reasoning

This section of the Receptionist Test assesses the ability of candidates to work with information presented in a number-based format and analyze its impact to make essential decisions.

Para jumbles reading comprehension

This test section assesses candidates' mental agility in understanding concepts embedded within written information and their ability to derive crucial details and recognize the relationships between concepts and words.

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The Mercer | Mettl Advantage

The Mercer | Mettl Edge
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  • Inbuilt Cutting Edge AI-Driven Proctoring
  • Simulators designed by developers
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  • Support for 20+ Languages in 80+ Countries Globally

Simple Setup in 4 Steps

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Step 3: Test View

Candidate take the test

Step 4: Insightful Report

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Frequently Asked Questions (FAQs)

Yes, benchmarks can be provided for the test. Please contact for assistance.

Yes, the report can be customized. Please contact for assistance.

Candidates are assessed on their performance in the skills assessment, which is then compared against the set benchmark scores of the Receptionist Test. 

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