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Dinu Nanjapa

We needed a robust technology partner to ensure that students connected virtually as one team. And we found Mercer | Mettl. It was also integral to our digital engagement strategy and solved students' queries across the APAC region. We used its platform to evaluate all the students at multiple levels. Mercer | Mettl has consistently raised the bar in offering customized solutions. We are delighted with the grand finale.

Sweta Mishra

The turnaround time has been fantastic from day one till now. It has been two years now and we have had no complaints on the turnaround time of account managers from Mercer | Mettl. We started with discussing the online assessment tool. Later on, we went on to enquire about other products and services that they must be providing.

P D Jose

For our IIMBx program, Mercer | Mettl's online system has helped preserve academic integrity & has allowed us to conduct exams with the same quality as in classrooms. As the value chain of the education systems gets disrupted by new technologies, Mettl is at a sweet spot for testing. I believe they are going to play an important role in the future of the education space.

As the value chain of the education systems continues to get disrupted by new technologies, Mercer | Mettl is at a sweet spot in testing. I believe it is going to play an important role in the future of the education space.

The validity of Mercer | Mettl's assessments is exceptionally robust. We wanted to assess critical competencies, such as accountability, collaboration, agility and many more. It enabled us to funnel people who were precisely the type we needed. Mercer | Mettl helped us to identify high-potential candidates within our internal team accurately.

Suvarna Kartha

Mettl’s assessments have been the biggest filter in our recruitment process. Their platform has helped us reach out to a higher volume our applicant numbers. Mettl constantly keeps innovating on their products and tries to introduce a new aspect to everything.

Mettl's assessments are the biggest filter in our recruitment process. Their platform has helped us reach out to a higher volume, giving us accessibility to a larger crowd. Mettl constantly keeps innovating on their products and tries to introduce a new aspect to everything. Their team thinks two steps ahead of their clients by default; before we can even think of a new requirement, they are ready with a solution on the platter.

Murali Bollu

We have reduced the time spent on campus drives by 50% with Mercer | Mettl. Thanks to its vast database of questions, we can now filter the students better based on their IQ, logical aptitude and technical skills. Mercer | Mettl empowers us with advanced analytics to compare individual as well as campus-level performance.

English

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We’ve been using the Mercer | Mettl platform ever since our entrance tests went online in 2020. The fact that we could use human supervisors in addition to Artificial Intelligence features and the unmatched support that the safe and easily accessible test platform provided us coupled with the much-needed understanding of the local culture in Brazil to facilitate the work of our employees, made our decision of going with Mercer | Mettl unanimous. We will continue to use the reliable Mercer | Mettl tool for conducting all our online tests and assessment practices.

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“We want to be prepared to address all our students’ needs and concerns. Now that we have used Mercer | Mettl, we will undoubtedly continue to use its platform for the rest of eternity because of our great experience.”

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We needed a robust technology partner to ensure that students connected virtually as one team and found Mercer | Mettl. It was also integral to our digital engagement strategy and solved students' queries across the APAC region. We used its platform to evaluate all the students at multiple levels. Mercer | Mettl has consistently raised the bar in offering customized solutions. We are delighted with the grand finale.

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We had short timelines in which we had to scale up our workforce. With Mercer | Mettl, there is no better validation than what we have witnessed - our attrition has reduced by 50%. From customized solutions, ease of usability, building an in-depth understanding of the client's problem to seamless integration with our ATS, Mercer | Mettl's assessments ticked all the checkboxes in our wish list and delivered within our timelines.

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Mercer | Mettl came across as one of the most robust platforms for AI-based proctoring. The team was accommodative, flexible, and prompt. The Mercer | Mettl team never gave 'no' as an answer. They were always upfront about the specifications and customizations we requested from them. The professionalism and transparency of the team are highly commendable and appreciated by all of us.

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Mercer | Mettl's platform and the science that goes behind it are highly intuitive and systematic for the test takers. Customized assessments, the way data is aggregated, and how you can download insightful reports directly from the system - these aspects stood out for us from a process standpoint. Besides, given the high level of dependence on the virtual platform, the team made it easier as they thought with us rather than just us guiding them. Overall, it was a successful partnership.

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Mercer | Mettl's solutions brought various unprecedented insights into our technical hiring process. It was complemented by reduced friction and enhanced ease and agility. With one of the most advanced and extensive lists of questions and world-class customer service, there were no concerns about performance, scale and security during our acquisition streak.

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<h2>Mettl&#39;s Test For Hiring A Technical Support Engineers:&nbsp;Hire The Best Support Engineer For Your Organization</h2>

Assess Domain Knowledge Of Support Engineers!

Technical support engineers are responsible for resolving the incidents which affect the operation of production systems, through troubleshooting and implementing known fixes. It involves framing of long term and short term plans for IT Support/Helpdesk.

Mettl&#39;s Test for Technical Support Engineers is specially designed to cater to the level of technical and vocational skills of a Support Engineer &ndash; in accordance to Industry Standards &ndash; would be expected to posses. Mettl is able to benchmark these tests for specific job roles with the vast array of its clients hiring for this job role.

Key profiles the test is useful for:

<ul>
	<li>Support Engineer</li>
	<li>IT Support Executive</li>
</ul>

&nbsp;

Technical support engineers are responsible for resolving the incidents which affect the operation of production systems, through troubleshooting and implementing known fixes. It involves framing of long term and short term plans for IT Support/Helpdesk.

Technical Support Engineer Test | Online Technical Support Engineer Assessment for Hiring, L&D and Recruitment - Used by 1800+ Clients Nationally and Internationally- Free Trial - Request A Demo – Mettl

Technical Support Engineer Test | Online Technical Support Engineer Assessment for Hiring, L&D and Recruitment -Mettl

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The validity of Mercer | Mettl''s assessments is exceptionally robust. It enabled us to funnel people who were precisely the type we needed. Mercer | Mettl helped us to accurately identify high-potential candidates within our internal team.

Mercer | Mettl''s platform and the science behind it are highly intuitive and systematic for the test-takers. Customized assessments, how data is aggregated, and how you can download insightful reports directly from the system - stood out for us from a process standpoint. Besides, given the high dependence on the virtual platform, the team made it easier as it thought with us rather than merely guiding us. Overall, it was a successful partnership.

The ease of navigating the platform, the simplicity of the assessment reports, the ability to adapt to the COVID-19 situation -all of these helped us reduce bad hires, ensure successful probations and onboard individuals with the right set of competencies. I had a 5-star experience!

In Mercer | Mettl, we found a good combination of three core attributes that we sought in our talent assessment partnership. Its proctoring feature was brilliant, and a particular facet that stood out was the platforms flexibility in working for specific niche skill sets.

Mercer | Mettl has been an excellent experience for our entire organization. It enabled a smoother adjustment to the digital world, and we plan to employ more of its services. We are certain we will continue using Mercer |  Mettl''s online proctoring services in the foreseeable future. Mercer |  Mettl''s technical team''s responsiveness and promptness helped us immensely. They helped us adjust to the platform and understand it much better, which made us more open to the idea of digitization.

The quality of the recruitment increased, because previously we were not having any assessment. The quality of assessments and the quality of reports are very well catering to our requirements. The reports are very expansive, and it gives more light on various aspects. In terms of taking a decision, it helps us around various angles, that is the advantage of Mercer | Mettl services.

We had short timelines in which we had to scale up our workforce. From customized solutions, ease of usability, building an in-depth understanding of the client''s problem to seamless integration with our applicant tracking system, Mercer |  Mettl''s assessments ticked all the checkboxes in our wishlist and delivered within our timelines. There is no better validation than what we have witnessed - our attrition has reduced by 50%.

Simplify your recruitment processes with customized online Psychometric and Aptitude Engineering Tests to ensure that candidates have the required knowledge & skills, and increase your organisational productivity.

Engineering

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

Online Test For Hiring A Technical Support Engineers : Identify The Right Hire For Your Organization

Availability

Test Type

Experience Level

Difficulty Level

Relevant Job Roles

Scores Reported

Inside This Assessment

Customize This Test

Set difficulty level of test

Combine multiple skills into one test

Add your own questions to the test

Request a tailor-made test

The Mercer | Mettl Advantage

The Mercer | Mettl Edge

Simple Setup in 4 Steps

Step 1: Add test

Step 2: Share link

Step 3: Test View

Step 4: Insightful Report

Our Customers Vouch for Our Quality and Service

Test To Hire IT- Helpdesk

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IT Administrator with experience in Linux

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Frequently Asked Questions (FAQs)

1. Can I get benchmark scores for the candidates who take this assessment for hiring decisions?

2. Can I get customized reports for the candidates who take this assessment, for example, to highlight the most important competency?

Online Test For Hiring A Technical Support Engineers : Identify The Right Hire For Your Organization

Availability

Test Type

Experience Level

Difficulty Level

Relevant Job Roles

Scores Reported

Inside This Assessment

Customize This Test

Set difficulty level of test

Combine multiple skills into one test

Add your own questions to the test

Request a tailor-made test

The Mercer | Mettl Advantage

The Mercer | Mettl Edge

Simple Setup in 4 Steps

Step 1: Add test

Step 2: Share link

Step 3: Test View

Step 4: Insightful Report

Our Customers Vouch for Our Quality and Service

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Test To Hire IT- Helpdesk

IT Service Management Test

IT Administrator with experience in Linux

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Frequently Asked Questions (FAQs)

1. Can I get benchmark scores for the candidates who take this assessment for hiring decisions?

2. Can I get customized reports for the candidates who take this assessment, for example, to highlight the most important competency?