Assess a Candidate's Customer Orientation Skills
Proficient employees can change your business and can play a vital part in client retention. Therefore it is necessary to hire individuals with the correct mentality towards serving clients, which might not be exceptionally evident in interviews. Mettl's Customer Focus Assessment tries to take care of this issue, this assessment measures customer orientation and a customer centric personality through 11 competencies. We also customize the test toward the type of customers and situations faced in a B2C client facing role.
Inside This Assessment
Test Details:
Reliability score : Cronbach's alpha .88
Validity score : This ranges from .86 to .90 for different norm groups
Theoretical basis : The Big 5 Theory of Personality
Key profiles the test is useful for:
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Customer service executives
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Support executives in BPOs/ KPOs
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People who are in client facing/ interaction roles
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Floor personnel in Stores/ Malls
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Floor managers in Stores/ Malls
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Sales executives in different industries
Test description
The assessment consists of 80 (5 point Likert scale) items across the following tests :
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Mettl Personality Inventory
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Test for Customer Focus (B2C) with videos
This test measures the customer focus skills of a person based on 3 scales and 11 subscales organizational skills (customer service orientation, process orientation, time management), leadership skills (people management, problem solving and decision making, interpersonal effectiveness), personal skills (trustworthy, awareness of cultural processes, flexibility, integrity, team worker).
Customize This Test
Flexible customization options to suit your needs
Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.
Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.
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Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.
