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Core Corporate Functions>Sales>B2C Sales>Mettl B2C Customer Focus - Arabic

Assess a Candidate's Customer Orientation Skills

Proficient employees can change your business and can play a vital part in client retention. Therefore it is necessary to hire individuals with the correct mentality towards serving clients, which might not be exceptionally evident in interviews. Mettl's Customer Focus Assessment tries to take care of this issue, this assessment measures customer orientation and a customer centric personality through 11 competencies. We also customize the test toward the type of customers and situations faced in a B2C client facing role.

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Inside This Assessment

Test Details:

Reliability score : Cronbach's alpha .88
Validity score : This ranges from .86 to .90 for different norm groups
Theoretical basis : The Big 5 Theory of Personality

Key profiles the test is useful for:

  • Customer service executives

  • Support executives in BPOs/ KPOs

  • People who are in client facing/ interaction roles

  • Floor personnel in Stores/ Malls

  • Floor managers in Stores/ Malls

  • Sales executives in different industries

Test description

The assessment consists of 80 (5 point Likert scale) items across the following tests :

  • Mettl Personality Inventory

  • Test for Customer Focus (B2C) with videos

This test measures the customer focus skills of a person based on 3 scales and 11 subscales organizational skills (customer service orientation, process orientation, time management), leadership skills (people management, problem solving and decision making, interpersonal effectiveness), personal skills (trustworthy, awareness of cultural processes, flexibility, integrity, team worker).


This Assessment is a part of following Skills Libraries

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