Call Center Assessment

A call center assessment is pre-employment test to identify professionals who possess the necessary skills, knowledge and aptitude to undertake a client-facing job. Such an assessment gauges candidates’ language proficiency, learning agility, interpersonal skills, technical ability, etc., to make informed decisions on their employability. Call center assessments use various tools like personality profilers, cognitive tests, voice and accent evaluation, etc.

A call center assessment is a process of evaluating candidates for client-facing call-center job profiles. It is a type of pre-employment screening. It assesses communication skills, language proficiency, interpersonal skills and problem-solving abilities. Call center assessments can also include personality tests and tests to gauge technical skills like computer literacy, email etiquette, typing skills and the ability to understand the company’s product/service lines.