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Training Needs Assessment: Unlock your workforce’s potential

Identify training needs and enhance the performance of your workforce with our comprehensive, scalable solutions

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What is a Training Needs Assessment?

Training Needs Assessment (TNA) (also known as training needs analysis or training needs identification) is a structured process used to identify the training requirements of individuals or groups within an organization. The primary objective of conducting training needs identification is to determine the gap between the current skills of employees and the skills required to perform their jobs effectively. This helps uncover hidden potential and tailor training programs that drive performance and engagement.

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Know how training needs assessment can help your organization

Empower your workforce with strategic, customized and tailored training initiatives

Identify skills

Get clarity on the roles and responsibilities of your employees and build a structured job architecture

Facilitate growth

Map competencies and outline potential career trajectories with career path mapping

Measure impact

Assess and measure the effectiveness of the training programs and adjust for continuous improvement

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Assess gaps

Evaluate current strengths and weaknesses through skills-gap analysis and help your employees step up the professional ladder

Build trainings

Design tailored training solutions to achieve business goals and employee success

Identify, transform and nurture your workforce

High potential identification

Reskilling-and-Upskilling

Identify and nurture high-potential employees who demonstrate the capability and ambition to grow the business.

Reskilling-and-Upskilling

Succession planning

Reskilling-and-Upskilling

Ensure business continuity by strategically planning for future leadership needs.

Reskilling-and-Upskilling

Leadership capability development

Reskilling-and-Upskilling

Foster a culture of leadership by identifying the necessary skills and competencies and creating a coaching culture.

Reskilling-and-Upskilling

Training effectiveness

Reskilling-and-Upskilling

Build a targeted training program and evaluate the ROI and impact of the training programs.

Reskilling-and-Upskilling

Internal job postings

Reskilling-and-Upskilling

Streamline the internal recruitment process and foster internal mobility to retain institutional knowledge.

Reskilling-and-Upskilling

The training needs identification solution supports business growth

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Fast and scalable processes

A ready-to-use library of assessments to match the skilling needs of your organization.

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Customized solutions

Tailor training programs to meet the specific needs of your organization.

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Data-driven insights

Make informed decisions based on comprehensive assessments.

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Holistic evaluations

Measure your talent based on behavior, cognition and technical skills with holistic reports in one place.

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Continuous support and adaptation

Get continuous support to implement the recommended training programs and adapt them as your organization evolves.

Don’t let the skills gap hold your business back. Identify training needs and unlock your organization’s full potential!

Our suite of tools can be customized to identify the skills gap in your workforce

Assessment battery

A scientifically validated battery of assessments

Assessment development center

Online and offline exercises to comprehensively assess employees

360-degree feedback tool

An easy-to-use 360-degree performance feedback tool

Learning agility

A tool to assess learning ability and orientation

Choose the right training solution for your organization

Individual Development Plan

Gain inputs on the strengths and areas for improvement for individuals.

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Building relationships

Reckitt success story
Reshaping the Talent Strategy of Telkom Indonesia with Talent Assessments [Client Testimonial]
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Once people have undergone Mercer | Mettl's assessments, we are not worried about their technical prowess. We believe they can be developed further to contribute to Telkom's survival in the digital world.

- Gede Agus Putrawirawan

Manager - Business Planning and Performance, Telkom Indonesia

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Customer success stories

Here’s how we helped our customers transform their strategies and build winning teams

ISB success story
Telcom Indonesia success story
ISB success story

About

The Indian School of Business (ISB) evolved from the need for a world-class business school in Asia. The ISB is committed to creating leaders who not only understand the developing economies but who also present a global perspective, through its innovative programs, outstanding faculty and thought leadership.

Use case: TNI
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Business challenges

  • A robust and user-friendly platform for online examination.
  • Multi-layered proctoring system to create a secure online examination environment.
  • System that could seamlessly integrate with third-party LMS.

Solution

  • Leveraged Mercer | Mettl’s online proctoring and examination solution.
  • Seamless integration with ISB's third-party LMS.
  • Professionally trained live proctors' support.
  • A credibility index report for each candidate.

Impact

  • 20,000 assessments created.
  • 1500-1600 candidates took exams simultaneously.
  • Time and effort saved during the grading of answers.
  • Academic integrity was maintained with Mercer | Mettl’s proctoring tools.
Telcom Indonesia success story

About

Telkom is Indonesia's largest telecommunication and network provider that holds about 50% of the market share and has a workforce of close to 25,000.

Use case: Reskilling
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Business challenges

  • What should be the three-year talent strategy - develop or acquire?
  • What percentage of the existing workforce can be reskilled or redeployed?

Solution

  • Organization-wide and function-specific competency blueprints
  • Workforce clustering to identify candidates for skill assessment
  • Setting global benchmarks for all the technical skills
  • Analyze results and create the strategic roadmap for reskilling and redeployment of employees

Impact

  • Mercer | Mettl tests have been reliable and accurate in predicting job performance. Re-defining organizational talent strategy for the next three years
  • Clear identification of skills gap and re-trainable workforce
  • Deploying learning programs per the skill gaps identified


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Frequently asked questions (FAQs)

A training needs assessment or training needs analysis is critical because it helps organizations identify their employees' skills gaps or specific training needs. Once the training needs analysis is complete, organizations can create and align training programs with business objectives and ensure that resources are utilized effectively to address identified skill gaps.

A skills gap analysis, also known as training needs assessment, is an essential exercise for organizations as it helps them identify the specific training needs of their employees. While there are many benefits of a skills gap analysis, some key benefits are:

Improved employee performance

Increased productivity

Better alignment of training with organizational goals

Reduced training costs

Enhanced employee satisfaction and engagement

Training needs identification is the process of identifying skills gaps in employees' knowledge, skills, and competencies to determine the training and development required to bridge those gaps. Several factors determine how often a training needs assessment exercise needs to be conducted. Some of these factors are:

Changes in the job roles

Industry trends

Technological advancements

Organizational needs

However, it is highly recommended that organizations perform a training needs analysis or skills gap analysis whenever a significant change occurs.

The Training Needs Assessment (TNA) process is a systematic approach to identifying and addressing the training needs of employees within an organization. It begins with defining clear objectives that align with the organization’s strategic priorities. Data is then gathered from various sources to understand current skills and identify gaps, and is analyzed to compare existing competencies with required skills, allowing for the prioritization of training needs based on urgency and impact. Tailored training solutions are developed, utilizing appropriate delivery methods like workshops or e-learning. Once implemented, the effectiveness of the training is evaluated through assessments and feedback to measure learning outcomes and return on investment (ROI). Finally, the process emphasizes continuous improvement by gathering feedback to refine training programs and regularly reassessing needs to adapt to evolving organizational goals.

Job architecture acts as a stable foundation and framework for career advancement within an organization. It tackles the issue of fairness—both actual and perceived—in rewards, which can influence employee engagement. By establishing a job architecture that incorporates job evaluation and skills assessment, organizations can effectively reduce the risk of perceived unfairness and enhance transparency.
A thoughtfully crafted job architecture offers a clear and consistent framework for employee development and career progression, ensuring that all employees have equal opportunities for advancement within the organization.

An Organizational Skill Framework is a structured system that outlines the essential skills and competencies required for various roles within an organization. It categorizes skills into types such as technical, behavioral, and leadership, and organizes them into a hierarchical taxonomy for easy navigation. The framework includes skill alignment to ensure that the identified skills support the organization’s strategic objectives, as well as a proficiency model that defines competency levels for each skill. This framework provides clarity and consistency in hiring and training, facilitates targeted employee development, supports career advancement, and ultimately enhances overall performance and productivity within the organization.

Building an Individual Development Plan (IDP) is an effective way to unlock your potential by identifying your current position, strengths, and aspirations for the short, medium, and long term. The process involves reflecting key aspects such as the interests of your employee(s), their strengths, current skills and future requirements of your organization to ensure alignment with business goals. To build an Individual development plan, one needs to follow these five steps: first, assess your current state to identify gaps in your skills and experience; second, conduct research to understand the skills required for your desired role; third, seek advice from individuals who possess the skills or hold the positions you aspire to; fourth, invest in yourself by prioritizing your growth through training and mentorship; and finally, create a detailed plan outlining specific actions to achieve your goals and build resilience. By following this structured approach, you can enhance your capabilities while aligning your personal aspirations with organizational needs, leading to greater career satisfaction and success.

Critical role identification refers to the process of determining which roles within an organization are essential for achieving strategic objectives and maintaining operational effectiveness. Organizations can identify skills gaps in their workforce, make informed decisions about hiring and development, and allocate resources more effectively to ensure future readiness.

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