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Front Office Executive Hiring Test to screen and hire skilled candidates

A Receptionist Skills Test is designed to evaluate the abilities and qualifications of individuals applying for receptionist positions. Employers typically use the test to ensure that candidates possess the skills and attributes required for the receptionist role. Receptionists are crucial in an organization as they are often the first point of contact for visitors, clients, and other stakeholders.

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Inside this Front Office Executive Hiring Test

Front office executives are the first contacts for visitors in a company. They answer inquiries and provide information to the public, visitors, employees and customers. They coordinate with internal and external stakeholders and provide administrative support to external stakeholders. Companies across industries require skilled and knowledgeable receptionists for their premises. Every company needs front desk executives/receptionists, but finding employees who want to excel in their chosen areas takes work. That is why Mercer| Mettl's Front Office Executive Hiring Test has been designed to test applicants' proficiency for this position. 

Mercer| Mettl's Front Office Assessment is a functional, comprehensive, and aptitude test to evaluate candidates' domain and cognitive competencies to find a suitable fit. It assesses computer literacy, ability to work with Microsoft Word using formatting and proofreading, handle basic Microsoft Excel using functions and filters, communicate effectively, and analyze issues. Candidates who do well on this test can: 

  • Use computers to perform their daily tasks effectively  
  • Use Microsoft Word to work on documents and reports  
  • Use Microsoft Excel to work with data and information 
  • Communicate effectively across mediums  
  • Receive, send, analyze and organize information and records  
  • Troubleshoot, manage time and resolve fundamental issues encountered at the workplace  

Finding the best candidates while filtering out unfit ones becomes easy based on the respondent's performance. Employers can ensure that applicants with the proper skills and abilities will be the correct addition to the company by conducting a skills assessment online. These automated assessments come with comprehensive analytical reports for each participant.


Receptionists serve as the first point of contact for clients, customers, and visitors, playing a pivotal role in shaping the initial impression of a company. The need for effective receptionist skills is paramount, encompassing a range of competencies such as communication, organization, multitasking, and customer service. When looking for a front office executive, this test becomes essential in assessing and ensuring that candidates possess the necessary abilities to handle diverse responsibilities, including managing phone calls, greeting guests, coordinating appointments, and handling administrative tasks. By implementing a Receptionist Skills Test, employers can identify candidates with a pleasant demeanor and the proficiency to excel in this dynamic and multifaceted role. 

The demand for front office hiring arises from the specific nature of the receptionist position, which requires a unique combination of interpersonal skills and administrative proficiency. Employers seek individuals who can communicate effectively, remain composed under pressure, and demonstrate high professionalism. A well-designed test can evaluate a candidate's ability to prioritize tasks, manage time efficiently, and adapt to the ever-changing demands of a front-office role. Additionally, a Front Office Executive Hiring Test can help organizations standardize their hiring process, ensuring that candidates are evaluated consistently based on the critical competencies needed for success. Companies recognize the strategic importance of a welcoming and efficient front desk, and implementing a Receptionist Skills Test becomes a valuable tool in recruiting candidates who can contribute positively to the overall image and functionality of the organization.


This Assessment is a part of following Skills Libraries

Front Office Executive Test Competency Framework

Get a detailed look inside the test

Front Office Executive Test Competencies Under Scanner

Receptionists Test


Communication skills

The Receptionist Test by Mercer | Mettl evaluates whether candidates with good English skills can understand and convey written information precisely and form grammatically correct sentences.

Numeric reasoning

This section of the Receptionist Test assesses the ability of candidates to work with information presented in a number-based format and analyze its impact to make essential decisions.

Para jumbles reading comprehension

This test section assesses candidates' mental agility in understanding concepts embedded within written information and their ability to derive crucial details and recognize the relationships between concepts and words.

Customize This Front Office Executive Test

Flexible customization options to suit your needs

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The Mercer | Mettl Front Office Executive Assessment Advantage

The Mercer | Mettl Edge
  • Industry Leading 24/7 Support
  • State of the art examination platform
  • Inbuilt Cutting Edge AI-Driven Proctoring
  • Simulators designed by developers
  • Tests Tailored to Your business needs
  • Support for 20+ Languages in 80+ Countries Globally

Front Office Executive Test Can Be Setup in 4 Steps

Step 1: Add test

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Step 2: Share link

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Step 3: Test View

Candidate take the test

Step 4: Insightful Report

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Frequently Asked Questions (FAQs)

Yes, benchmarks can be provided for the test. Please contact for assistance.

Yes, the report can be customized. Please contact for assistance.

Candidates are assessed on their performance in the skills assessment, which is then compared against the set benchmark scores of the Receptionist Test. 

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