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Generic Tests>Cognitive>Learning Agility>Mettl Store/Mall/Restaurant Manager Assessment

Retail Management Assessment Test for Hiring Managers in Stores and Restaurants

Retail management assessment test is a psychometric analysis developed by a team of subject matter experts. It helps screen candidates for store management roles in various spaces by testing key skills like work orientation, sales aptitude, learning agility and customer service.

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Inside This Assessment

Mercer | Mettl’s retail management assessment test helps you identify candidates who are competent enough to help you achieve good metrics in your retail stores, restaurants, malls, etc. The assessment has been designed to evaluate a candidate's managerial/supervisory skills with respect to delegating tasks and communicating priorities well, keeping staff well informed, managing team conflicts, coaching and motivating them as well as making decisions in a calm and rational manner so as to represent your company in a positive light to the public.

In addition, the retail management assessment can also judge a candidate's ability to learn quickly, handle large amounts of information efficiently and to make quick decisions using complex information. Apart from retail management skills, it serves as a store management assessment test to assess an array of personal attributes like treating customers with high esteem, understanding any customer problems and offering solutions.

SKILL LIBRARY

This Assessment is a part of following Skills Libraries

Retail Store Manager Competency Framework

Get a detailed look inside the test

Competency Under Scanner

Organizational skills

Personal-Attributes

Leadership Skill

Competencies:

Customer Service

Demonstrating an ability to ensure excellent service to customers and constantly raising the bar of the service experience that customers enjoy.

Process Orientation

Demonstrating an ability to follow standard procedures, adhering to rules and regulations to ensure compliance and efficiency in the workplace.

Time Management

Demonstrating an ability to detail out the steps required to accomplish one's objectives and an understanding of the resources required to do so. Demonstrating an ability to prioritize and shuffle between various tasks to maximize efficiency.

Problem Solving Numerical Ability Verbal Ability

Boost your retail skills assessment process with the right set of problem-solving, numerical ability and verbal ability-based questions that ensure holistic candidate assessment.

Competencies:

Trustworthy

Demonstrating an ability to take responsibility for one's actions and decisions, act in an trustworthy and reliable manner.

Awareness of Cultural Processes

Demonstrating a tendency to be aware about the organization, its policies, and the environment that it operates in.

Flexibility

Demonstrating an ability to adjust and adapt oneself to change and not allow oneself to get bogged down when situations are dynamic and constantly evolving.

Ethical

Demonstrating an ability to be honest and ethical in all transactions with internal and external stakeholders, so as to earn their trust. Being considered a trusted partner by others.

Stress Management

Demonstrating resilience in the face of challenges or adversity and being able to manage one's emotions in a positive and effective manner.

Team Worker

Demonstrating an ability to work effectively with each other to accomplish common goals and objectives.

Competencies:

People Management

Demonstrating concern and understanding of others' feelings, thoughts and experiences by putting oneself in the other's frame of reference.

Decision Making Skills

Demonstrating the ability to identify and choose alternatives or select a course of action among several alternative possibilities.

Interpersonal Skills

Demonstrating an ability to develop constructive relationships with others. A tendency to always be approachable and friendly towards others.

Analytical Ability and Problem Solving Skills

Demonstrating the ability to analyse the given information from different perspectives by breaking it down into simple components and by structuring the information in a logical order to arrive at a solution.

Customize This Test

Flexible customization options to suit your needs

Set difficulty level of test

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

Combine multiple skills into one test

Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

Add your own questions to the test

Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.

Request a tailor-made test

Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

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Step 4: Insightful Report

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Frequently Asked Questions (FAQs)

The assessment has been designed on the ‘semantic differential’ format, which requires candidates to consider their preferences and choose between two " equally desirable" statements. The assessment also delivers ‘instructional warnings,’ where candidates are informed that distorted or fake responses will invalidate the assessment. The assessment tool can also identify specific response patterns that may indicate fake responses.

We have taken all necessary steps to reduce the possibility of test takers trying to present themselves in a socially desirable manner. For example, the test follows a ‘semantic differential’ format, which makes it hard to ‘guess’ the appropriate response. Additionally, the items are presented in a format that requires one to consciously think about one's preferences and then choose a more ‘desirable’ statement. The tool also identifies specific patterns of the responses and can indicate if candidates attempt to respond dishonestly.

Yes. Mercer | Mettl has undertaken efforts to include a diverse and representative sample during assessment development. Further, Mercer | Mettl also offers options to optimize assessment content and scoring based on the context provided by our clients. Ask us about our local norms and validation, and we’ll gladly assist you with them.  

Yes. We can provide customized assessment solutions that consider the organization’s requirements and competency framework to determine the appropriate behaviors that indicate success in the organization's context. Please write to Mercer | Mettl with the request for assistance.

The normal probability distribution of scores of a particular norm group determines the proficiency levels required.

We have taken all necessary steps to reduce the possibility of test takers trying to present themselves in a socially desirable manner. For example, the test follows a ‘semantic differential’ format, which makes it hard to ‘guess’ the appropriate response. Additionally, the items are presented in a format that requires one to consciously think about one's preferences and then choose a more ‘desirable’ statement. The tool also identifies specific patterns of the responses and can indicate if candidates attempt to respond dishonestly.

We have taken all necessary steps to reduce the possibility of test takers trying to present themselves in a socially desirable manner. For example, the test follows a ‘semantic differential’ format, which makes it hard to ‘guess’ the appropriate response. Additionally, the items are presented in a format that requires one to consciously think about one's preferences and then choose a more ‘desirable’ statement. The tool also identifies specific patterns of the responses and can indicate if candidates attempt to respond dishonestly.

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