IT Service Management Test for a comprehensive assessment of ITSM skills and knowledge for effective IT teams
The ITSM Assessment evaluates the skills and qualifications of candidates for IT service management (ITSM) roles. Its purpose is to identify the most qualified candidates and ensure they have the necessary skills and experience to succeed in the organization. IT service management (ITSM) encompasses the entirety of activities directed by policies, organized and structured into processes and supporting procedures, which an organization performs to plan, design, deliver, operate, and control information technology (IT) services offered to its customers.
Available on request
Coding
2-4 years
Intermediate
45 minutes
30 MCQs
Service management, IT customer support, help desk engineer, ITSM analyst
English Global, English India
About the Mercer | Mettl IT Service Management Test
The Mercer | Mettl IT Service Management Test identifies individuals with prior ITSM knowledge and experience, assessing their understanding and ability in issues management, incident management, change management, and asset management. It is composed of thirty multiple-choice questions, with eleven basic, fourteen intermediate, and five easy-level questions.
Use of the IT Service Management Test
The ITSM Test assesses candidates' ability to manage various aspects of IT Service Management. It helps organizations identify individuals with the knowledge and experience in IT Service Management (ITSM) necessary for different ITSM roles. This test is essential for IT teams as they oversee the end-to-end delivery of IT services to customers, encompassing all activities and processes involved in designing, delivering, creating, and supporting these services.
How can hiring managers use the ITSM Test for hiring?
Hiring managers can utilize the ITSM Test to evaluate candidates' knowledge and skills related to ITSM functionalities, business process analysis, and system implementation. This test enables them to assess the candidates' or employees' experience, as well as their ability to understand and analyze client needs and communication and presentation skills.
Sample question
As a developer, which variable needs to be set to true in the client script to execute a client script in the service portal?
- UI Type is set to desktop
- Order
- UI Type is set to mobile/service portal or all
- UI Type is set to service portal only
IT Service Management Test competency framework
Get a detailed look inside the test
ITSM Test competencies under scanner
ITSM
The ITSM competency covers the following skills- Change management, Release management, Continuous improvement management, Incident management, Service-level management, ITSM frameworks (CMMI, Six Sigma, ISO/IEC 20000, COBIT) and AI integration.
Customize this ITSM Test
Flexible customization options to suit your needs
Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.
Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.
Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.
Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.
The Mercer | Mettl IT Service Management Assessment advantage
- Industry Leading 24/7 Support
- State of the art examination platform
- Inbuilt Cutting Edge AI-Driven Proctoring
- Simulators designed by developers
- Tests Tailored to Your business needs
- Support for 20+ Languages in 80+ Countries Globally
Frequently Asked Questions (FAQs)
Can I benchmark scores for applicants taking this test when hiring?
Yes, benchmarks can be provided for the test. Please contact mettlcontact@mercer.com for assistance.
Can I get customized reports for the candidates to highlight the most important competency?
Yes, the report can be customized. Please contact mettlcontact@mercer.com for assistance.
