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Industry Specific Roles>Retail Assessments>Mettl Retail/In-Store Sales Assistant Assessment (Basic)

Store Manager Test to Assess Customer Service and Sales-Oriented Traits

Store manager test provides an in-depth understanding of the candidate's behavioral and cognitive capabilities that match the skills needed for a customer service-oriented role. It is a tool that helps employers screen the right candidate for an in-store sales role.

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Inside This Assessment

Mercer | Mettl’s store manager assessment test is a test designed by subject matter experts to identify skillfull retailers. The test focuses on helping companies find the right talent in the customer service industry. It does so by offering an innovative solution that helps identify the behavioral and cognitive capabilities that candidates must possess to perform well and excel in retail/in-store roles.

Section Details:

 Mettl Personality Inventory

Assesses the candidate's behavioral competencies required for a sales role and is based on Big Five Model of Personality.

 Situational Judgement Test

Assesses the functional understanding of a sales role through real-life situational judgment questions.

 Aptitude Test

Assesses the candidate’s reasoning abilities.

 

SKILL LIBRARY

This Assessment is a part of following Skills Libraries

In-Store Sales Competency Framework

Get a detailed look inside the test

Competency Under Scanner

Personal Attributes

Work Orientation

Interpersonal Skills

Sale Aptitude

Competencies:

Accountability

Demonstrating an ability to take responsibility for one's actions and decisions. Ensuring all commitments are met on time, without passing on the blame to others.

Resilience

Demonstrating resilience in the face of challenges or adversity and being able to manage one's emotions in a positive and effective manner.

Learning Agility

Demonstrating an ability to learn new skills and having an appreciation for selling multiple offerings with varied features. It also refers to one's ability and willingness to learn new skills and effectively modify one's knowledge basis the availability of new information.

Self Confidence

Demonstrating a feeling of trust in one's abilities, qualities, and judgement.

Competencies:

Following Work Procedures

Following standard and new selling methodologies in accordance with the changing organization and buyer needs.

Planning & Organizing

Demonstrating an ability to prioritize tasks and shuffle between various tasks to maximize efficiency, it indicates how well one is able to detail out the steps required to accomplish one's objectives and an understanding of the resources required to do so.

Drive for Results

Demonstrating a strong will to achieve what one sets out to do. Focusing one's energy and resources to finish what one has started.

Competencies:

Collaboration

Demonstrating an ability to work effectively with each other to accomplish common goals and objectives.

Influence

Demonstrating an ability to effectively convince and compromise with others to achieve end results.

Establish Trust

Demonstrating an ability to be honest and ethical in all transactions with internal and external stakeholders, so as to earn their trust. Being considered a trusted partner by others.

Customer Service Orientation

Demonstrating an ability to probe and gain deep insights about the customer's' stated and unstated needs in order to be able to provide them with the most optimal solution in a timely and efficient manner such that it leads to customer delight and further opportunities to grow and develop the relationship.

Networking

Demonstrating an ability to build professional networks and personal relationships within and outside the organization as a way of gathering information and resources to ensure individual as well as organizational success.

Competencies:

Analytical Ability

Demonstrating the ability to analyse the given information from different perspectives by breaking it down into simple components and by structuring the information in a logical order to arrive at a solution.

Numerical Ability

Demonstrating the ability to perceive and process numbers and related symbols to perform basic arithmetic operations.

Problem Solving

Demonstrating the ability to analyse the given information from different perspectives by breaking it down into simple components and by structuring the information in a logical order to arrive at a solution.

Verbal Ability

Demonstrating the ability to understand, comprehend and convey messages to be delivered effectively in a precise manner with clarity by formulating grammatically correct sentences.

Customize This Test

Flexible customization options to suit your needs

Set difficulty level of test

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

Combine multiple skills into one test

Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

Add your own questions to the test

Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.

Request a tailor-made test

Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

The Mercer | Mettl Advantage

The Mercer | Mettl Edge
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Simple Setup in 4 Steps

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Step 3: Test View

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Step 4: Insightful Report

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Frequently Asked Questions (FAQs)

Utmost care has been taken to reduce the probability of individuals trying to present themselves in a socially desirable manner at every stage of the tool development.  The following are some of the steps taken:
 
 The item format of the assessment – the ‘semantic differential’ format – was deliberately selected for the purpose of making it hard for candidates to guess the appropriate response and ‘fake’ in order to increase their scores. The items are presented in a format that requires the individual to consciously think about their preferences and then make a choice between two equally ‘desirable’ statements.
 
 Before beginning the assessment, the candidates are provided with information on the format of the assessment and are told to respond to the items according to their first reactions and not to overthink their responses. Guided by research showing the efficacy of ‘instructional warnings’ they are warned against faking and impression management and told that their assessment reports may be considered invalid if they distort their responses in dishonest ways.
 
 The tool identifies certain patterns of responding and indicates in the report, if the candidate has attempted to respond to the assessment in an appropriate or a socially desirable manner.   

Yes, it is possible. We can build a customized assessment for your organization, taking into account your organization’s unique needs and accordingly determine the combination of behaviors that determine success in your organization’s context.  Please write to us for such a request and we would be glad to work out a solution for you.

The thresholds for the proficiency levels are based on the normal probability distribution of scores for a particular norm group.

Human behavior is a projection of multiple psychological and environmental factors. So, any psychometric report should not be interpreted as a definitive predictor of a particular type of behavior. These reports should be integrated with all other sources of information in reaching professional decisions about the person. If you find any discrepancy in the reports from actual behavior of the person, always refer to the other environmental, physical and psychological factors driving that behavior. For the best combination of selection tools for your needs (i.e. psychometric assessment, job/functional tests, behavioral interviews, etc.) please reach out to us and our consultants would be happy to assist you.

It is possible to do so for different job roles for your organization. We follow a scientifically valid benchmarking process. Please write to us and we would be glad to assist.

The data obtained through across industries and across verticals of various types of organizations is updated in the Mettl database periodically. Utmost care is taken such that the newly added data gets incorporated periodically while preparing the reports.