Online Communication Assessment: Assess English Language Proficiency in Listening, Comprehending Text, and Writing

In today's world, work is transcending geographical boundaries, and the world is becoming a smaller place as a result of globalization. The interconnected global job market paved the way for the English language to become an imperative necessity for aspirants to achieve a level-playing field to exchange data and ideas.

Primarily in the tertiary sector, it has become crucial to have fluency in English. Communication, since time immemorial, has been an essential part of human life.

Communication is an essential competency in today’s corporate world. The better your communication skills, the better a person understands you. Communication is a two-way process and therefore requires complete understanding among the communicators. Exceptional communication skills are now an essential professional requirement and vital to converting your performance into success. To be a good communicator, you need to be a good speaker and an active listener.

Hence, the essence of the message mustn't be lost when communication takes place between two individuals. Regardless of the industry that you are associated with or the nature of your employment, mainly if your job involves coordinating with clients and teams consistently, having strong communication skills is of utmost importance.

Mercer-Mettl’s Corporate Communications Skills Test comprises an automated English speaking tool, that accurately evaluates aspirants' spoken English skills and an automated English writing simulator that evaluates English writing skills.

Mercer-Mettl's communication skills tests help recruiters gauge candidate's English communication skills in a quantifiable manner. They also provide detailed communication test reports with analytical and logical analysis.

Looking for a customised test?

Are you looking for a customised version of this test. Or looking to get a new test build according to your requirements from scratch? Reach out to our subject matter experts and discuss the same.

Why should you use Mercer| Mettl's communication skills test?

Our communication assessment helps employers assess applicants on pronunciation, fluency, grammar, listening comprehension and writing skills. This pre-employment communication skills test enables hiring managers and recruiters to gauge candidates listening, writing, and speaking skills accurately and objectively.

It is vital for professionals engaged in these fields to have sufficient communication skills that enable them to understand and accumulate information, prepare business reports/emails/proposals and interact with multiple stakeholders.

Mercer-Mettl’s English communication test evaluates three key language components: Spoken English, Written English, and Active Listening – to thoroughly check an individual's business communication skills. Our communication assessment can help assess candidates' English proficiency for roles, including customer support executive, sales executives/ associates, telecaller executives, etc.

Mercer-Mettl's Corporate Communication Skills Test brings together two effective tools to evaluate a candidate's overall communication. The spoken tool uses Proprietary Speech Analytics and Carnegie Speech’s patented Speech Recognition Engine and Pinpointing Technology to evaluate candidates' listening, comprehension, fluency, and grammar skills. The overall speaking score is given as a CEFR level in the report.

The writing tool is an AI simulator auto-evaluates a candidate on writing skills and the overall score is a weighted average of 4 major parameters, namely, Coherence, Grammar, Spelling and Vocabulary. It also gives an indication on the Readability of the text written by the candidates. The overall score is given a percentage score in the report.

Use this online communication test for:

Recruiters and organizations can use this test for hiring candidates for job roles that involve front-end and back-end interactions with clients and customers. The English communication skills test is most appropriate for sales job roles, customer support roles, telecallers, content executives and managers in marketing roles etc. The test is suitable for candidates at entry level positions.

Key profiles the English communication assessment test is useful for:

  • Customer Support Executive
  • Sales Executives/ Associates
  • Telecaller Executives

Test Details:

Number of sections


Number of questions


Test duration

60 minutes

Test language


Answer to common queries:

Can we benchmark candidates based on our internal sample set?

We can do so selectively. Please write to us for such a request, and we would be glad to assist.

What is a communication assessment?

An online communication assessment is intended to evaluate the candidate's language proficiency and assess their ability to use communication and language skills in professional and social contexts.


What are the different types of communication skills?

Communication skills can be categorized into two different types: written communication and verbal communication.


Why are communication skills important?

Communication is an essential part of every organization; it is at the center of everything you do in the workplace. Therefore, writing, listening, and speaking skills are imperative for completing tasks and meeting goals. As you progress in your current career, you will find plenty of reasons that make communication skills necessary, for example:

  • To secure an in-person interview
  • To ace the interview and secure the job
  • To perform professional tasks well
  • To build a highly-successful career

How it works:

step 1

Add this test to your tests

step 2

Share test link from your tests

step 3

Candidate take the tests

step 4

You get their tests report

Note You will be charged only at step 3. i.e. only when candidate start the test.

Relevant for Industries

  • IT
  • ITeS
  • Banking & finance
  • Insurance
  • FMCG
  • Hospitality
  • Retail
  • Manufacturing
  • Healthcare

Related Tags