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Industry Specific Roles>Aviation & Marine>Psychometric Test for Cruise Crew

Cruise Crew Assessment to Evaluate Candidates' Personality Traits and Attributes

Cruise crew assessment helps hire the right talent by assessig a candidate's competencies against the set of skills needed for the said role. It helps hire those professionals who are the right fit for the job and possess all the qualities employers desire. 

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Inside This Assessment

Cruise Crew is an essential and crucial part of the ship. It is challenging to identify skilled cruise crew professionals who work well to serve others. That is where Mercer| Mettl's cruise crew assessment comes in handy.

SKILL LIBRARY

This Assessment is a part of following Skills Libraries

Cruise Crew Competency Framework

Get a detailed look inside the test

Competency Under Scanner

Crew Coordination Skills

Customer Service Orientation

Safety Management

Competencies:

Planning and Prioritization

Demonstrating an ability to detail out the steps required to accomplish one's objectives and an understanding of the resources required to do so. Demonstrating an ability to execute and manage task in one's order to priority.

Following Work Procedures

Demonstrating an ability to follow standard procedures, adhering to rules and regulations to ensure safety, compliance and efficiency in the workplace.

Coordination

Demonstrating an ability to harmonize between people or groups so that they work together properly and efficiently.

Competencies:

Meeting Customer Requirements

Demonstrating an ability to ensure customer requirements are fulfilled in a timely and efficient manner such that it leads to customer delight and further opportunities to grow and develop the relationships.

Effective Communication

Demonstrating an ability to listen, understand, interpret and convey information clearly and timely, during both normal and emergency situations. (with both customers and other crew members).

Approachability

Demonstrating an ability to be friendly and available for customers and team member to understand their concerns.

Proactivity

Demonstrating an ability to immediately work towards the concerns and requirements of the customer effectively.

Competencies:

Crisis Management

Demonstrating an ability to manage one and others in emergency situation by being calm and composed.

Ensuring safety

Demonstrating an ability to coach and guide customers ensure safety by pioneering standard procedures.

Customize This Test

Flexible customization options to suit your needs

Set difficulty level of test

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

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Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

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Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

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Simple Setup in 4 Steps

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Step 3: Test View

Candidate take the test

Step 4: Insightful Report

You get their tests report

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Frequently Asked Questions (FAQs)

The assessment has been designed on the ‘semantic differential’ format, which requires candidates to consider their preferences and choose between two " equally desirable" statements. The assessment also delivers ‘instructional warnings,’ where candidates are informed that distorted or fake responses will invalidate the assessment. The assessment tool can also identify specific response patterns that may indicate fake responses.

We have taken all necessary steps to reduce the possibility of test takers trying to present themselves in a socially desirable manner. For example, the test follows a ‘semantic differential’ format, which makes it hard to ‘guess’ the appropriate response. Additionally, the items are presented in a format that requires one to consciously think about one's preferences and then choose a more ‘desirable’ statement. The tool also identifies specific patterns of the responses and can indicate if candidates attempt to respond dishonestly.

Yes. Mercer | Mettl has undertaken efforts to include a diverse and representative sample during assessment development. Further, Mercer | Mettl also offers options to optimize assessment content and scoring based on the context provided by our clients. Ask us about our local norms and validation, and we’ll gladly assist you with them.  

Yes. We can provide customized assessment solutions that consider the organization’s requirements and competency framework to determine the appropriate behaviors that indicate success in the organization's context. Please write to Mercer | Mettl with the request for assistance.

The normal probability distribution of scores of a particular norm group determines the proficiency levels required.

The sample used during test development is used to determine norms, which are also recalculated regularly based on new data to ensure relevancy and accuracy in the information they provide about candidates. Further, a simple validation exercise can determine different norms that are more relevant to your organization. Please get in touch with us for more details. 

We have taken all necessary steps to reduce the possibility of test takers trying to present themselves in a socially desirable manner. For example, the test follows a ‘semantic differential’ format, which makes it hard to ‘guess’ the appropriate response. Additionally, the items are presented in a format that requires one to consciously think about one's preferences and then choose a more ‘desirable’ statement. The tool also identifies specific patterns of the responses and can indicate if candidates attempt to respond dishonestly.

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