It’s all hush-hush about the retail giant we are talking about, but there is a story to be told nonetheless – a story of challenges, a story of solutions, a story of the impact. As much as we can say, the large Retail Multinational is headquartered in the United States of America, operating close to 4,000 retail locations.
From the perspective of problems, the retail giant in question had namely two problems to deal with:
Lack of Competency Matrix
Quality of Talent
“An Employee Competency Matrix in accordance with Industry Standards and Company Goals is commonplace among large organizations. More often than not, this goldmine data is leveraged to get new clients on board, deploy effective training plans and ensure quality hiring also.” – HR Fact 101
With no standard methodologies in place to identify gaps in skill, it became increasingly difficult for the organization to acquire data for the creation of custom training plans.
Unstructured Training Programs
Fresh employees were put through a training program of little coherence; later assessed via written/assignment based post-training tests. This emerged a tedious, time consuming chore, and something the organization simply wanted to stray away from.
No Insight on Employee Soft Skills
Hard/Technical skills apart, the Learning and Development team had little to no insight on the employee soft skills required for the job, namely Leadership, Planning, Customer Orientation, Team Work and more.
When Mettl arrived at the scene, they knew it was a war they had to fight, and a war they fought. With an arsenal of people at their disposal, and a host of ahead of time features, Mettl took to the problem without much aplomb and little worry.
A careful, strategic plan helped the Mettl team dismantle the problem and simply build a solution over it. For more information, here are the systematic steps:
Shift to Online Assessments
Time saved. Logistics saved. Digital Documentation of each potential employee’s progress.
Job Role Specific Customization
The Mettl team worked hand-in-hand with the retail organization to understand 65 different job roles, including related technical and behavioural competencies. This information was later used to map competencies across various job roles.
Assessments Designed for Niche Skills
A dedicated effort in the content front helped with the development of custom assessments across niche technical skills relatable to multiple job roles and in various difficulty levels. Some of the skills include – MySQL, ASP.NET, JAVA Struts, Selenium and more.
The introduction of customized psychometric assessments revealed soft skills in relation to 65 job roles. Custom reports further helped devise plans for Employee-Employer consultation sessions for improvement post assessment period.
Building A Competency Framework
Post completion of a competency framework for technical and behavioural skills – talent assignment to roles, appraisals, and training programs among others moved to a more streamlined process.
A strong 24x7 support team walked the organization’s representatives from Assessment Creation, to testing, to on-ground support and more.
Online Assessments of niche technical and soft skills helped the retail HR team understand the gap in skills across different teams. With the information in hand, the organization emerged better equipped to structure future training programs.
The Mettl Impact
End to Pen & Paper. Over 1000+ Tests Run on the Mettl Platform with speed and power, removing the worry and logistic effort involved with the more traditional formats.
Time Saved on Content Creation. With the Mettl Team developing content across 30 niche technical skills for 65 job profiles, the Retail Giant had little to worry about.
Psychometric Magic. Insights into employee’s behavioural aspects led to better teamwork, dynamics, and higher productivity.
Improved ROI on Training. Insights on skill gaps in the workforce conformed to better employee performance and better training yields.
Increased Workforce Efficiency. With the right people on the right projects, the workforce naturally up-skilled.
Products Used By Retail Giant