Receptionist skills test to assess candidates for front-desk roles
Receptionist skills test helps ensure that new hires in receptionist jobs can communicate effectively and have good analytical and computer skills. Receptionist test accurately measures the skills candidates need to succeed in front-office executive roles.
Ready to Use
Aptitude
0-1 year
Medium
30 Minutes
25 Questions
Receptionists and Front Office Assistants, Office Clerks or Administrative Assistants, Library Assistants or Human Resource Assistants
English UAE, English UK, English Global, English India
Inside This Assessment
Front office executives are the first point of contact for visitors in an organization. They answer inquiries and provide information to the general public, customers, visitors and employees. They also coordinate with internal and external stakeholders for scheduling meetings. They are the first line of administrative support to all external stakeholders. Companies across industries (such as IT, hospitality, real estate, retail, entertainment, health services, etc.) need skilled receptionists for their premises. Every organization requires front desk executives/receptionists, but finding potential employees who want to excel in their chosen areas is not easy. That is why Mercer| Mettl's receptionist skills test has been designed to test the proficiency of applicants for taking up this role.
Mercer| Mettl's front office assessment is a comprehensive functional and aptitude test to assess candidates' domain and cognitive competencies to find the right job fit. It measures the basic computer literacy, ability to work with Microsoft Word using formatting and proofreading, ability to handle basic excel using functions and filters, ability to effectively communicate and ability to analyze issues, i.e., general aptitude.
Candidates who perform well on this test can:
- Use computers effectively to perform their daily tasks
- Use Microsoft Word to create documents and reports
- Use Microsoft Excel to gather and organize data
- Communicate effectively in person, on phones and through emails
- Send, receive, organize and analyze information and records
- Troubleshoot, manage time and solve basic issues encountered at the workplace
Based on the respondent's performance, finding the best candidates while filtering out unsuitable ones becomes easy. Employers can rest assured that only candidates with the proper skills and abilities will be the perfect addition to their company by conducting a skills assessment online. These automated assessments come with the comprehensive analytical reports of each appeared participant. Designed by subject matter experts, this test contains 25 questions to be completed in 30 minutes.
Key profiles the test can be used for:
- Receptionists and Front Office Assistants
- Office Clerks or Administrative Assistants
- Library Assistants or Human Resource Assistants
SKILL LIBRARY
Receptionist Competency Framework
Get a detailed look inside the test
Competency Under Scanner
Receptionists Test
Competencies:
Mercer| Mettl's Front Office Executive Test helps recruit candidates with good English skills who can understand and convey written text in a precise manner with grammatically correct sentences.
This test assesses the applicant's ability to work with number-based format information to analyze its impact and make essential business decisions.
This mental agility test assesses the candidate's ability to understand concepts embedded in written sources and derive crucial information to recognize relationships among words and concepts.
Customize This Test
Flexible customization options to suit your needs
Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.
Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.
Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.
Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.
The Mercer | Mettl Advantage
Frequently Asked Questions (FAQs)
1. Can I get customized reports for the applicants who take this assessment to highlight the most important competency?
Yes. The report for the MS Office can be customized to address the requirements. Please write to mettlcontact@mercer.com for assistance.
2. How are candidates� scores evaluated?
Benchmarks can be provided selectively for assessments at global, industry, or organizational levels. Please contact us at 'mettlcontact@mercer.com’ with your request for benchmarks to be evaluated by the Mercer | Mettl analytics team.
3. Can I benchmark scores for candidates taking this assessment when hiring?
The benchmark scores for the MS Office Test can be selectively provided for assessing skills at a global, industry, or organizational level. You can email us at mettlcontact@mercer.com with the required benchmarks for evaluation.