Remote proctoring is the act of invigilating an online exam from any location to clamp down on aberrant behavior or cheating instances to ensure a cheat-free assessment environment. A remotely proctored exam is administered by experienced human proctors, an AI Algorithm, or both to maintain integrity
The AI-based proctoring technology raises flags highlighting various instances of suspicious activities:
Auto proctoring is an AI-based automated proctoring technology that uses students' webcams, and microphone feeds for auto invigilation.
It checks students' video feeds to raises flags in case of any suspicious activity visible in the video
It checks students' audio feeds and raises flags in case of additional human voices in the vicinity
It assesses checks students' pictures taken at regular intervals
Live proctoring is proctoring through expert human proctors in high-stakes exams. Mercer | Mettl is proud to have the largest team of trained proctors. We provide the following services:
One trained proctor invigilates multiple students simultaneously. The proctor to student ratio can be 1:16, 1:32, etc.
One trained proctor invigilates one student at a time.
The proctors can be from Mercer | Mettl's team or the educational institute. Proctors and students also have the functionality to undertake two-way communication.
Record and review proctoring is best suited for low-stakes exams. Proctors review the recorded video feed of students, ascertaining the flags generated by the AI bot.
The flags are combined into a report called the 'Credibility Index,' with details such as timestamps, duration, etc. Reviewers can see the video to note the instances where AI has specifically flagged suspected behavior.
ISB had to look for ways to conduct exams online that ensured that there was no compromise on the academic integrity of the exams as well as ensuring the security and privacy of exams and student data. Mercer Mettl was able to provide these and ISB now uses their platform for exams across all its programmes. The Mercer Mettl team has been extremely receptive to ISB's ideas on changes that improve the experience for both the students and the exam graders.
Deputy Dean, Programmes, Indian School of Business
We have finally been able to achieve our dream of going 'paperless' with Mercer | Mettl. We feel we are now more accurate in handling parents' queries about their wards' performance as we have all the essential details in front of us. Mercer | Mettl's platform has proven to be userfriendly for most of our teaching staff and students.
Director, Silverline Prestige School
Initially, NiSM was skeptical about moving examinations online, but Mercer | Mettl's comprehensive infrastructure and superior quality proctoring solution brought test-center-like confidence. It hardly took us a week to roll out our first examination, and we completed over 50,000 tests in no time.
Assistant General Manager, NiSM
Mercer | Mettl has provided us with an acceptable alternative to the traditional paper-and-paper way of giving exams without losing out on functionalities or academic rigor. I am convinced about and comfortable with Mercer | Mettl's system and will continue to use it for my exams, whether students are on campus or not.
Program Director, PGPM & Professor of Finance, GLIM
A futuristic online proctoring and examination solution helped CHIRST successfully and seamlessly execute its entrance examination online with 43,000 students. Additionally, customer support teams ensured 24*7 client and candidate support.
Registrar CHRIST (Deemed-to-be-University)
Mercer | Mettl was a perfect fit for our fellowship examination as the platform was streamlined with our needs seamlessly. It met the requirement of providing a secure space to the test-takers, giving us the option to use browsing tolerance. It provided the advantage of adding live human proctors, which wasn't available on any other platform.
National Fellowship Director, Howard University
We had an extremely pleasant experience working with Mercer | Mettl. Thanks to Mercer | Mettl we were able to ensure contuinity in examination. I dont think we could have offered our exams any other way.
Manager, Vidyamandir Classes
Mercer | Mettl came across as one of the most robust platforms for AI-based proctoring. The team was accommodative, flexible and prompt. Mercer | Mettl's team never gave 'no' as an answer. The team was always upfront about the specifications and customizations we requested. We all highly commend and appreciate its professionalism and transparency.
Director, Centre For Management Services, AIMA
Mercer | Mettl has been an excellent experience for our entire organization. It enabled a smoother adjustment to the digital world, and we plan to employ more of its services. We are certain we will continue using Mercer | Mettl’s online proctoring services in the foreseeable future. Mercer | Mettl’s technical team’s responsiveness and promptness helped us immensely. They helped us adjust to the platform and understand it much better, which made us more open to the idea of digitization.
Aptitude & Special Tests Unit Test Development Section
As the value chain of the education systems continues to get disrupted by new technologies, Mercer | Mettl is at a sweet spot in testing. I believe it is going to play an important role in the future of the education space.
Chair Digital Learning, MOOCs Initiative & Strategy at IIMB
Whether onboarding, sales, or customer service representation, we were guided thoroughly and nowhere did we feel lost. It made the whole experience extremely positive.
M.A., M.Ed. Senior Manager, Federal Programs
With Mercer | Mettl, we have probably experienced the best customer service from any tech company. It has two exceptional things - its software and the more important product, its staff, which is truly an asset.
MD, Internal Medicine, Jordan Hospital
Now that we have used Mercer | Mettl, we will undoubtedly continue to use its platform for the rest of eternity because of our great experience.
EBZ Business School, Germany
We are considering shifting our mid-term and entrance exams completely to the online mode. Mercer | Mettls customer service is top-notch, very responsive, and helpful in answering queries. We are delighted with the service provided.
Assoc. Director, The Assessment Center, Miami Dade College
Mercer | Mettl helps us host and proctor all entrance tests for undergraduate, postgraduate and Ph.D. programs. Mercer | Mettl’s team is efficient, thorough, helpful and flexible. We deeply appreciate its support and collaborative spirit.
Deputy Director,Office of Admissions, Ashoka University
Mercer | Mettl assured us of the quality and consumer service that other platforms were not offering. Security, integrity and technology were unmatched, easy to explain and understand.
Director, PIP, Universitas Padjadjaran, INDONESIA
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Usually, an online proctored exam requires test-takers to show the four walls of their room as the first anti-cheating measure. Identity authentication, testing of device audio and camera, screen sharing and ensuring the absence of additional devices in the room are the measures that follow. During the test, an ideal proctoring software monitors the test-takers' screen activity, locks down web browsers and enables flagging of suspicious activities to prevent malpractices.
Proctored exams are online time-bound evaluations conducted for a range of academic and recruitment purposes. These exams are hosted on secure exam platforms that use the test-takers' webcam and audio to capture screen activity and prevent cheating. The recorded activity is also shared with human invigilators and examiners who can review and evaluate the answer sheets once the candidates complete and submit the tests.
Top 10 benefits of online proctored exams include:
Constant and error-free invigilation
Better time management
Scalability to host exams in multiple geographic locations simultaneously
Possibility to allow many candidates (even in remote locations) to take the exam on the same day
Ease of administration and evaluation
Better coordination and customization options
Adaptability to multiple question types and exam formats
Around the clock exam scheduling features
The various types of proctored exams utilize AI (Artificial Intelligence) to ensure cheating prevention. The three main types of proctored exams are:
Live online proctoring with a human invigilator monitoring candidates' screens in real time.
Recorded online proctoring with AI monitoring, later reviewed by human proctors.
Advanced online proctoring without any human intervention, where advanced AI monitors and flags suspicious activities to score candidate integrity.
Online proctored exams can encounter technical problems owing to power cuts, computer malfunction, internet instability or other technical challenges. However, if you choose a reliable platform and proctoring service provider, its customer support team should be able to resolve the said issues promptly and reduce the impact of the challenges. It is essential to overcome the said challenges to preserve the integrity of the exam.
Remote proctoring offers several advantages over conventional center-based/human invigilation. Due to their technical prowess, high-quality proctoring software enables examiners to spot suspicious activities in real time and ensure unbiased student evaluation on easy-to-use platforms. In addition to better cheating-prevention and seamless coordination features, remote proctoring is offers a cost-effective and scalable option for conducting high-stakes exams across multiple locations.
Online proctored exams work by monitoring test-takers' screens. The test takers must switch on their video and audio and verify their identity. They cannot start the exam before validating their ID. After the approval, the remote proctored exam begins, and an AI or a human proctor monitors the exam from start to finish. During the test, an ideal proctoring software monitors the test-takers' screen activity, locks down web browsers and enables flagging of suspicious activities to prevent malpractices.
Choose a safe online proctored exam platform
Test the functionality of your system
Ease students into the system
Set clear guidelines
Maintain data privacy
To ensure successful online proctored tests, it is important to avoid the following mistakes.
Not offering technical support and live chat/call options to test takers
Not sharing guidelines and clear expectations with test takers in advance
Running the test without any trials or training
Relying on an outdated audit process
Setting excessively complex question papers
A proctored exam utilizes AI technology to monitor the test-takers' screen activities. Alternatively proctored exams could also have a human invigilator remotely supervising the test. Contrarily, a non-proctored exam us unsupervised and allows test takers to complete the test at their chosen time and pace. Proctored exams ensure greater reliability and fairness in the test-taking and evaluation process when compared to non-proctored exams.
Virtual proctoring enables students to take online exams from anywhere given location as an experienced proctor monitors multiple test-takers online from start to finish. Students need to share their screen, video and audio with the proctors to initiate a virtual proctored exam. Whether it is a high-stakes exam or a sophisticated certification exam, virtual online proctoring lends utmost security and credibility to various such evaluations.
Exam proctoring is the ability to monitor exams from a remote location anywhere in the world. Using a webcam, a microphone-compatible computer and an uninterrupted internet connection, online invigilators proctor students in real-time and intervene upon observing anything suspicious to ensure maintaining the assessments sanctity.
A prerequisite for any online proctored exam is for the test-taker to switch on their video and audio and verify their identity. After a proper 3-point identity verification, or biometric authentication, a test-taker is allowed to start the exam. Post that, an AI or a human proctor monitors the exam from start to finish. They are swift at spotting discrepancies in the process and eliminate any form of unfair activity like cheating.
Here are 8 thing to know about remote proctoring-
What are the 10 unique ways students cheat in online exams
How do initiate virtual online proctoring using live, recorded or AI proctoring
How does a remote proctoring software work?
How to activate remote proctored exams
What are the top online proctoring service and software providers?
What are the various applications of online remote proctoring?
Some case studies of renowned Universities
Frequently asked questions around online proctoring
Top features of an online proctoring software are:
It should provide similar accountability levels as an in-person exam to test-takers.
It should have an AI-based algorithm capable of detecting dynamic digressions and suspicious cases with over 98% accuracy.
Should offer a secure browsing feature to eliminate concerns about on-screen cheating.
Should be able to provide almost instantaneous proctoring integration with any LMS or hiring management system.
Should provide automated, instantaneous and the most credible and relevant results.