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Competency Frameworks for Popular Job Roles

A Ready to Use Handbook for Top 30 Job Roles Along with Interview Questions

FINANCE

Introduction

Hiring remains at the core of every business venture. Recruiters and hiring managers are always looking for quality talent who would adhere to the company’s work culture and align with the vision to give quality output. The three vital aspects that help in onboarding a quality talent with the perfect balance of required skill set are Behavioral Competencies, Aptitude and Domain Expertise. To strike a balance between the three and based on our experience of working with 2,000 clients, we have compiled a ready to use competency framework manual and interview guide for top 30 job roles which would in turn benefit organizations in making the right hires.

mettl-competency-library

Mettl Competency Library

Competencies refer to job-relevant behavior, motivation and technical knowledge required to be successful on-the-job. Aligning HR processes to competencies helps evaluate performance, set clear job expectations and growth plans.

Mettl has created competency libraries across, Behavioral, Cognitive, Domain and Technology based competencies.

Finance

According to a survey by Institute of Management Accountants, the role of finance function in India based organizations is evolving in a way that it is now incorporating new responsibilities in addition to cost accounting. Financial services accounts for a fair share to the country’s revenue, making India one of the fastest growing economies. The sector contributes around 6% to the nation’s GDP, which is evident in the rise in number of employment. Banks and insurance companies are responsible for generating majority of the employment in this sector.

FINANCIAL ANALYST

Manage and coordinate all aspects of accounting, keep a track on economic conditions and compile data to suggest relevant changes.

COMPETENCY FRAMEWORK

DOMAIN

  • Balance sheet reconciliation
  • Fixed asset Knowledge
  • Third Party account reconciliation
  • Accounts Receivable
  • Accounts Payable

BEHAVIORAL

  • Planning & Organization
  • Stress Management
  • Establish Trust
  • Drive for Results
  • Teamwork
  • Follow Work Procedures

COGNITIVE

  • Numerical Reasoning
  • Analytical Ability
  • Problem Solving

TELEPHONIC INTERVIEW QUESTIONS

  • What metrics would you consider while conveying organization’s health to investors?

  • What developments can you map in the economy of agriculture sector?

  • Which is the best way to analyze a company’s stock?

  • What factors would you consider before making investment?

Sales

As per a study undertaken by ASSOCAM, direct selling Industry in India has doubled since 2011 and is expected to grow at a CAGR of about 4.8% to reach Rs 15,930 crore in 2021. For many sales organizations, selling has evolved from traditional product pitches to a more customized, highly tailored, and/or customer-focused solution pitches. Since sales is a complex job, it might come across as difficult to fully understand every sales role in its entirety. From the person selling a shoe in a store to a person selling complex aircraft solutions – all are at the end of the day ‘salespeople.’

AREA SALES MANAGER

Deals with retailers and distributors, runs day-to-day operations of sales team, generates revenue and maintains customer relationships in respective geographical area.

COMPETENCY FRAMEWORK

DOMAIN

  • Channel Sales
  • Sales Monitoring Tools
  • Sales Scenario

BEHAVIORAL

  • Accountability
  • Resilience
  • Self-Confidence
  • Self-Awareness
  • Learning Agility
  • Following Work Procedures

COGNITIVE

  • Attention to Details
  • Problem Solving
  • Numerical Ability
  • Verbal Ability
  • Critical Thinking

TELEPHONIC INTERVIEW QUESTIONS

  • How would you pitch new product to a client?

  • What measures do you take to scale the performance of your team?

  • How do you deal with a sales executive who missed his target two consecutive months?

  • Which is the most important part of mentoring someone? What improvement does it induce in the trainee?

Marketing

Marketing is a process in which a service or a product is introduced and then promoted to potential customers. It is a means to establish brand awareness and engage customers to give a boost to sales. Technology has changed the Indian landscape by making it one of the largest online consumer markets. According to 'Marketing Analytics – An opportunity for India to Lead' report, the Indian marketing analytics industry is expected to grow from its present value of US$ 200 million to US$ 1.2 billion in 2020.

MARKETING ASSOCIATE

Generally, an entry-level position, the job involves curating and implementing day-to-day marketing activities and undertaking marketing research to summarize buyer persona and identify new revenue prospects.

COMPETENCY FRAMEWORK

DOMAIN

  • Marketing Activities (ATL,BTL & TTL)
  • Effective Marketing Strategies
  • Content Management

BEHAVIORAL

  • Planning and Execution
  • Result Orientation
  • Business Orientation
  • Process Orientation
  • Negotiation and Influence
  • Collaboration

COGNITIVE

  • Attention to Details
  • Analytical Ability
  • Verbal Ability

TELEPHONIC INTERVIEW QUESTIONS

  • Present how will you approach potential customers with our product demo?

  • Create a strategy to market a new product.

  • Which is the most effective marketing channel and why?

  • What kind of customers would you target for our branding activity?

Customer Care

The service that started in the mid-90s has now become a part and parcel of almost every organization. Even though the industry experienced a slow-down in the last few years, customer care has grown up to 16% annually as compared to 0.5% growth in the west. The growth of Indian outsourcing can be attributed to proficiency in the English language, skilled and patient workforce. According to a report in 2017, organizations located overseas spent $7.3 billion on call centre services in India along with domestic spent of $600 million, making India a consistent market leader in the field.

CUSTOMER CARE EXECUTIVE

Resolve customer queries and grievances through inbound or outbound calls along with generating sales lead. Act as a link between organization and consumers.

COMPETENCY FRAMEWORK

DOMAIN

  • Basic Computer Skills
  • MS Office - MS word, MS Excel

BEHAVIORAL

  • Drive for Results
  • Collaboration
  • Planning & Organizing
  • Quality Focus
  • Customer Service Orientation
  • Process Adherence

COGNITIVE

  • Verbal Ability
  • Attention to Details
  • Analytical Ability

TELEPHONIC INTERVIEW QUESTIONS

  • What are the challenges associated with customer care?

  • What would do you if you know you won’t be able to meet the target?

  • How do you deal with a frustrated customer?

  • What do you do when you don’t know answer to a question?

Support and Administration

Support and administration are the backbone of every successful organization. Office administration positions are one of the most in-demand roles. Jobs in this particular function provide professional stability and opportunities to work in a constantly evolving diverse environment. These job roles abound in every industry ranging from corporate and non-profit to small and large size organizations.

IT SUPPORT ANALYST

Maintain office computer systems, configure hardware and software and solve any other technical problems.

COMPETENCY FRAMEWORK

DOMAIN

  • Basic Computer Skills
  • MS Office

BEHAVIORAL

  • Self-Confidence
  • Proactive
  • Result Oriented
  • Resilience
  • Active Listening
  • Establish Trust

COGNITIVE

  • Problem Solving
  • Verbal Ability
  • Attention to Details

TELEPHONIC INTERVIEW QUESTIONS

  • What is the difference between incremental backup and differential backup?

  • How would you access the Recovery Control in Windows?

  • How will you troubleshoot the issue if a corporate network contact loses network connectivity?

  • What is firewire port? What are its uses?

Human Resource

Human Resource Management has emerged as one of the top hiring sectors according to TimesJobs RecruiteX Dec 2017 Edition. Consequently, investment in the HR function is witnessing a rise as new roles are being created. With talent crunch getting witnessed in industries like technology, engineering and skilled trades, the need for talented HR staff is as high as ever. To cope up with increasing recruitment challenges, an HR’s role has become pivotal in balancing the organization by filling in the gaps.

RECRUITER

Fulfill company’s staffing objectives by implementing recruiting plans and proactively identifying future hiring needs.

COMPETENCY FRAMEWORK

DOMAIN

  • Relationship Building
  • Exposure to Social Media
  • Basic Computer Skills

BEHAVIORAL

  • Adaptability
  • Ethical Propensity
  • Execution Excellence
  • Planning and Organizing
  • Process Orientation
  • Collaboration

COGNITIVE

  • Verbal Ability
  • Attention to Details
  • Analytical Ability

TELEPHONIC INTERVIEW QUESTIONS

  • How do you stay updated with current recruiting trends?

  • What changes would you bring out if you were asked to double the number of hires next year?

  • What challenges do you face while sourcing and how do you tackle them?

  • What would you improve after analyzing our current success rate, time and cost per hire?

Graduate Engineer Trainee (GET)

Graduate engineer trainees work for all the engineering professions and assist engineers. 2018 happened to be a more promising year in terms of the number of opportunities knocking at the doors of fresh graduates. According to a joint survey by Confederation of Indian Industries (CII), All India Council of Technical Education (AICTE), United Nations Development Program, Peoplestrong and Wheebox, fresh engineering graduates are becoming more employable and the job readiness among them is also improving. The survey also revealed employability has increased from 34% to 46% since 2014, which means one out of two fresh graduates are employable now.

GRADUATE MECHANICAL ENGINEER

Involved in the design, development and testing of mechanical and electromechanical systems including tools, engines, heavy machinery or vehicles.

COMPETENCY FRAMEWORK

DOMAIN

  • Computer Aided Design
  • Thermodynamics & Fluid Mechanics
  • Manufacturing Processes
  • Strength of Materials
  • Machine Design
  • Applied Mechanics

BEHAVIORAL

  • Adaptability
  • Discipline
  • Self-Confidence
  • Team Work
  • Curiosity
  • Learning Agility

COGNITIVE

  • Analytical Ability
  • Data Analysis
  • Numerical Ability
  • Verbal Ability
  • Abstract Reasoning

TELEPHONIC INTERVIEW QUESTIONS

  • Describe the first thing that you designed.

  • Why would someone like to buy your design?

  • How would you explain a car’s wheel and axle system to a layman?

  • What makes mechanical engineering unique?

Logistics

India’s supply chain sector has seen an influx of foreign and domestic capital in the last three years. Supply chain management has a direct impact on trade and retail of the nation, logistics being one the driving factors behind the economic growth. Since the country’s ports handle 95 percent trade by volume, the latest government initiative-Sagarmala project aims at modernizing the existing ports that will together manage almost 100 percent more trade volume by 2025.

PROCUREMENT EXECUTIVE

Great predictors of the client’s needs, they keep a check on existing stock, compare sales with competitors and study the economic climate.

COMPETENCY FRAMEWORK

DOMAIN

  • Vendor Selection/Vendor Development
  • Supply chain - Best Practices
  • Supplier Management
  • Vendor Rating

BEHAVIORAL

  • Strategic Thinking
  • Teamwork
  • Quality Focus
  • Self-Confidence
  • Accountability
  • Innovative Thinking

COGNITIVE

  • Numeric Reasoning
  • Analytical Ability
  • Decision Making
  • Problem Solving

TELEPHONIC INTERVIEW QUESTIONS

  • How do you analyze raw purchase transaction information?

  • How will you justify a purchase of a customized product from a single source?

  • What process do you follow for driving a sourcing initiative?

  • What factors would you consider for savings if you must buy a car within four months?

About Us

Mercer | Mettl

At Mercer | Mettl our mission is to enable organizations to build winning teams by making credible people decisions across two key areas: Acquisition and Development. Since our inception in 2010, we have partnered with 4000+ corporates, 31 sector skill councils/government departments, and 15+ educational institutions across 80+ countries.

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