Cashier Aptitude Assessment to determine fitment for cashier roles

The Mercer | Mettl Aptitude Test for Cashiers is a pre-employment test that helps recruiters evaluate the applicants' cognitive abilities and skills to work in cashier roles. It measures a candidate's ability to handle transactions, manage cash, process payments, and interact with customers.  

What is the importance of the Cashier Aptitude Assessment?

Cashiers work in dynamic and high-pressure environments, managing transactions while providing a positive experience for customers. They are crucial to retail operations, overseeing key activities like monetary transactions and selling products or services. Cashiers are essential team members in various organizations where cash handling is familiar, and skilled cashiers are greatly appreciated. Their daily tasks involve overseeing cash transactions, reviewing daily cash accounts, managing registers, scanning barcodes, using various business tools, and maintaining daily, weekly, or monthly transaction records.   

How can a Cashier Aptitude Test help you hire?

The Cashier Aptitude Test assesses candidates' qualifications by evaluating their numerical skills, abstract reasoning, analytical abilities, and accuracy. It assists employers in determining whether applicants have the essential skills for the cashier position. Hiring managers need to ensure that potential candidates possess the required skills for the job and can engage effectively with customers while maintaining a positive demeanor. Conducting the Online Cashier Test allows recruiters to evaluate the suitability of job applicants and confirm they have the necessary competencies. Screening current cashiers enables employers to assess their skills and identify any additional training requirements. This process enhances employee retention, reduces turnover, and improves organizational performance. The Aptitude Test for Cashier allows companies to assess the skills and aptitude of existing and potential employees and evaluate their fitment for the role.   

What roles can you assess when using the Cashier Aptitude Test?

• Cashier   
• Bank teller   

Sample questions for Cashier Aptitude Assessment

1. A customer is upset about a pricing error. What should you do? 

A. Call for a sales associate to explain further    

B. Apologize and explain the correct pricing    

C. Correct the price, apologize and notify a supervisor    

D. Check with a supervisor before making adjustments

2. The cashier must check each coupon for an ______________ and ___________________.    

A. Value and department    

B. Expiration date, complete coupon handling directions    

C. Total and scan the coupon    

D. None of the above 

3. What register key is used to check the price of an item?    

A. Total key    

B. Price verify    

C. UPC key    

D. Sub-total key

4. You must count and sort the cash drawer and prepare the counter before opening the store. What is your strategy to manage these tasks efficiently?   

A. Start with your preferred task   

B. Prioritize cash management, then counter setup   

C. Focus solely on one task for perfection   

D. Delegate one task to a team member

5. If a customer gives a coupon after you total the sale, which register key do you press?    

A. Sub-total    

B. Price verify    

C. Price modify    

D. Total