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Core Corporate Functions>IT>IT Infrastructure>IT Service Management Test

Hire ITSM Foundation Certified Employees to Improve Efficiency

   IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers.

This Test Will Help You Measure:

  • Incident management and usage of ITSM
  • Good problem solving and analytical skills
  • Excellent Customer Service Skills
  • Vendor Management & Analytical Skills
  • ITSM Tool Knowledge

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Inside This Assessment

Why Use Mettl's Skill Test?

Mettl's Skill Test for ITSM Foundation Certification is specially designed to cater to the level of skill that an ITSM experts would be expected to possess. We are able to benchmark these tests for specific job roles with the vast array of its clients hiring for this job role.

Key profiles the test is useful for:

  • Service Management
  • IT Customer Support
  • Help Desk Engineer
  • ITSM Analyst

Customize This Test

Flexible customization options to suit your needs

Set difficulty level of test

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

Combine multiple skills into one test

Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

Add your own questions to the test

Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.

Request a tailor-made test

Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

The Mercer | Mettl Advantage

The Mercer | Mettl Edge
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  • State of the art examination platform
  • Inbuilt Cutting Edge AI-Driven Proctoring
  • Simulators designed by developers
  • Tests Tailored to Your business needs
  • Support for 20+ Languages in 80+ Countries Globally

Simple Setup in 4 Steps

Step 1: Add test

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Step 2: Share link

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Step 3: Test View

Candidate take the test

Step 4: Insightful Report

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Frequently Asked Questions (FAQs)

Yes, benchmarks can be provided for the test. Please contact mettlcontact@mercer.com for assistance.

Yes, the report can be customized. Please contact mettlcontact@mercer.com for assistance.

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