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Hire top performers with pre-employment Operations Manager Assessment

The Operations Management Skills Test by Mercer | Mettl is a comprehensive assessment tool that recruiters can use to evaluate candidates and their ability to manage the organization’s operations. The assessment can determine core competencies like business acumen, leadership skills, self-effectiveness, and people management skills of candidates.

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Inside this Operations Manager Test

An operations manager is crucial in ensuring an organization functions smoothly. That is why recruiters need to be able to screen candidates for the job profile effectively so they can identify and hire the appropriate talent. Utilizing an Operations Manager Skills Test as a screening tool can prove to be highly effective, as these tests can successfully assess the ability of candidates to handle complex situations properly, manage teams, coordinate operations, and make effective decisions.   

The Operations Manager Test by Mercer | Mettl is a psychometric test curated by subject matter experts that helps recruiters effectively measure the core competencies of candidates necessary to thrive as an operations manager. The Operations Manager Skills Test focuses on the diverse requirements of the position and is divided into several sections, each designed to evaluate various subskills for the job. These subskills include mentoring abilities, conflict management skills, integrity, willingness to learn, accountability, time management, organizational understanding, and more.


Competent operations managers can become influential leaders of an organization and help scale overall business potential. With the right skills, an operations manager can implement impactful strategies and give actionable directives that generate positive results. Operations managers have numerous responsibilities, including defining strategic objectives, planning resources, monitoring performance, managing specific projects, developing strategies, monitoring compliance, and more. Ideally, professionals working as operations managers should possess strong leadership skills, communication skills, problem-solving, decision-making, analytical and strategic thinking, organizational understanding, and much more. Determining whether candidates possess all these skills can get quite challenging for recruiters. Using an Operations Manager Test for screening potential hires can help recruiters identify top talent for open operations manager positions within the organization.  

The Operations Manager Test by Mercer | Mettl is a scientifically backed psychometric assessment recruiters can use to effectively screen candidates for operations manager posts. The Operations Manager Skills Test is designed to help identify the right talent with all the necessary skills to drive the organization's success. The test can determine which candidates can quickly identify potential problems, develop practical solutions, motivate teams, and ensure that the organization functions smoothly.


This Assessment is a part of following Skills Libraries

Operations Manager Test competency framework

Get a detailed look inside the test

Operations Manager Test competencies under scanner

People management


Leadership skills

Business acumen


Understanding diversity

The Operations Manager Test analyzes candidates' tendency to be warm and respectful, even when working with people from diverse backgrounds. This subskill requires candidates to be understanding, tolerant, and open-minded about others' views and comfortable working with people with different perspectives.

Performance monitoring and feedback

Candidates must also be able to systematically monitor their team members' and subordinates' performance. They should be able to speak their minds genuinely, reward and recognize good performance openly, and flag underperformance for corrective action.

Delegation of tasks

The Operations Manager Assessment section checks candidates' cooperative and accommodating abilities. It also assesses their capability to effectively delegate tasks to team members based on the needs, skills, and interests of specific team members.

Coaching and mentoring

Candidates should also be able to contribute to the development of their team members. They should be able to provide their team with mentoring, coaching, feedback, suggestions, and training using different learning and development approaches.

Conflict management

The Operations Manager Skills Test also measures candidates' ability to be tuned to their own and others' emotions. It also checks whether candidates can understand and listen to different people's problems and help them with conflicts.



Candidates should be able to demonstrate their honesty and ethics in all transactions, whether with internal or external stakeholders and earn their trust.


Candidates should demonstrate their ability to adjust and adapt to change without getting bogged down in dynamic situations.

Continuous learning

This section of the Operations Manager Skills Test requires candidates to demonstrate their ability to learn new skills and modify their knowledge when exposed to new information.

Taking initiatives

The Operations Manager Test also evaluates candidates' ability to take initiative and seek responsibility. Candidates must demonstrate their eagerness to work on tasks, identify problems, and solve problems of their own volition.

Stress resiliency

The test also evaluates candidates' resilience in the face of challenges or adversity and checks whether candidates can manage their emotions positively and effectively.



In the Operations Manager Skills Test, candidates must also demonstrate their ability to take responsibility for their actions or decisions and follow through on commitments without blaming someone else in case of failure.

Employee advocacy

The test also evaluates the candidates' ability to help other employees and ensure they are treated right in the organization.

Time management

Candidates should also show they can set priorities, goals, and timetables to manage their time effectively.

Result driven

The test evaluates candidates’ will to achieve their goals, focusing their energy and resources to finish what they started.

Relationship management

The test assesses candidates' ability to coordinate personal insights and others’ knowledge into practical actions and their ability to use interpersonal skills to interact with others.

Planning and organizing

The test evaluates candidates' ability to establish systematic courses of action for themselves and others to accomplish set goals within stipulated timelines. Candidates should be able to consider the urgency and importance of tasks to set priorities properly.



This section of the Operations Manager Assessment evaluates candidates' ability to develop a vision and lead their team to achieve that vision.

Understanding business strategy

The test assesses the candidates' understanding of the organization and its line of business, the competitive landscape, and their ability to position the organization's USPs to win over customers.

Customer centricity

The Operations Manager Skills Test evaluates the candidates' tendency to ensure that all customer requirements are fulfilled on time, thus improving customer satisfaction and delight.

Service orientation

Candidates should showcase their ability to ensure that internal and external customers consistently receive excellent service, which helps raise the bar for customer service experience.

Organizational understanding

Candidates should demonstrate a proper understanding of the organization’s business and the interdependencies among its various lines of business.

Problem-solving and decision making

The test also evaluates candidates' ability to use rational thinking to critically assess given information, draw inferences, identify assumptions, and evaluate arguments successfully.

Customize this Operations Manager Test

Flexible customization options to suit your needs

Set difficulty level of test

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

Combine multiple skills into one test

Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

Add your own questions to the test

Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.

Request a tailor-made test

Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

The Mercer | Mettl Operations Manager Assessment advantage

The Mercer | Mettl Edge
  • Industry Leading 24/7 Support
  • State of the art examination platform
  • Inbuilt Cutting Edge AI-Driven Proctoring
  • Simulators designed by developers
  • Tests Tailored to Your business needs
  • Support for 20+ Languages in 80+ Countries Globally

Operations Manager Test can be setup in four steps

Step 1: Add test

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Step 2: Share link

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Step 3: Test View

Candidate take the test

Step 4: Insightful Report

You get their tests report

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Frequently Asked Questions (FAQs)

Yes. Mercer | Mettl has undertaken efforts to include a diverse and representative sample during assessment development. Further, Mercer | Mettl also offers options to optimize assessment content and scoring based on the context provided by our clients. Ask us about our local norms and validation, and we’ll gladly assist you with them.  

Yes. We can provide customized assessment solutions that consider the organization’s requirements and competency framework to determine the appropriate behaviors that indicate success in the organization's context. Please write to Mercer | Mettl with the request for assistance.

The sample used during test development is used to determine norms, which are also recalculated regularly based on new data to ensure relevancy and accuracy in the information they provide about candidates. Further, a simple validation exercise can determine different norms that are more relevant to your organization. Please get in touch with us for more details. 

We have taken all necessary steps to reduce the possibility of test takers trying to present themselves in a socially desirable manner. For example, the test follows a ‘semantic differential’ format, which makes it hard to ‘guess’ the appropriate response. Additionally, the items are presented in a format that requires one to consciously think about one's preferences and then choose a more ‘desirable’ statement. The tool also identifies specific patterns of the responses and can indicate if candidates attempt to respond dishonestly.  

Yes. We follow a scientifically validated method for determining norms appropriate for each job role and can do the same for various job roles in your organization. Please write to us with your request; we will gladly assist you.  

The proficiency level thresholds depend on the normal probability distribution of scores for a specific norm group.  

No psychometric report can be interpreted as a definitive predictor of behaviours; instead, it should be used with all other sources of information to make professional hiring decisions. If you find discrepancies in the reports and the actual behaviour, it is advised to always refer to other factors driving the behaviour. Please contact us for a comprehensive combination of selection tools that suit your needs. 

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