Online Psychometric Test for Inside Sales: Identify the Right Hire

With an emerging dominance of remote sales in both B2B & B2C industries as well as tech and SaaS platforms, getting in touch with customers located across geographical boundaries requires salesperson to be highly knowledgeable and highly skilled in business communication. Selling products/services over telephone or email can require a candidate to have a blend of the right personality traits and aptitude skills that can aid him/her be adept at prompt responding over various modes of telecommunication and establishing rapport with customers effectively to make successful closures.

The Mettl Inside sales Executive Assessment is specially crafted to identify the behavioural and cognitive capabilities that would help perform at the job optimally. This assessment will enable you to select the best candidates for the said role for your organization.

The competencies assessed through the assessment have been chosen from the Mettl Sales Profiler, which is the outcome of an extensive research on sales hiring. The research provides an in-depth understanding of the complexity of the sales role in terms of the Offering, Process and Buyer & Environment Sophistication. The interplay of these factors can help simplify sales hiring across industries by providing the right set of competencies to build a winning sales team, further classified into Personal Attributes, Work Orientation, Interpersonal Skills and Sales Aptitude.

 

Used for:

  • Recruitment and selection of a right candidate for an Inside Sales profile
  • Identifying gaps and preparing your sales representatives / associates / executives
  • Talent maximization
  • Identifying areas of training and development

Key profiles the test can be used for:

  • Inside Sales Professionals /Executives /Assistants
  • Online Sales Representatives
  • Entry Level Professionals in Inside Sales

Looking for a customized test?

Are you looking for a customized version of this test. Or looking to get a new test build according to your requirements from scratch? Reach out to our subject matter experts and discuss the same.


Test Details:
 

Number of Sections

3

Number of Questions

124

Test Duration

60 minutes

Test Language

English

NOTE: If required, the test can be offered in other languages as well. Please connect with us at contact@mettl.com for any such requirement.

 

Section Details:

 Mettl Personality Profiler

Assesses the candidate's behavioral competencies required for a sales role and is based on Big Five Model of Personality.

 Situational Judgement Test

Assesses the functional understanding of a sales role through real-life situational judgment questions.

 Aptitude Test

Assesses the candidate’s reasoning abilities.


Answer to common queries:

Answer to Common Queries:

What if a person takes a test in a socially desirable manner or manipulates or fakes the responses?

Utmost care has been taken to reduce the probability of individuals trying to present themselves in a socially desirable manner at every stage of the tool development.  The following are some of the steps taken:

  1. The item format of the assessment – the ‘semantic differential’ format – was deliberately selected for the purpose of making it hard for candidates to guess the appropriate response and ‘fake’ in order to increase their scores. The items are presented in a format that requires the individual to consciously think about their preferences and then make a choice between two equally ‘desirable’ statements.
  2. Before beginning the assessment, the candidates are provided with information on the format of the assessment and are told to respond to the items according to their first reactions and not to overthink their responses. Guided by research showing the efficacy of ‘instructional warnings’ they are warned against faking and impression management and told that their assessment reports may be considered invalid if they distort their responses in dishonest ways.
  3. The tool identifies certain patterns of responding and indicates in the report, if the candidate has attempted to respond to the assessment in an appropriate or a socially desirable manner.   

Can we determine the appropriate levels of behaviors required for a specific job role in an organization?

Yes, it is possible to do so for different job roles in your organization. We follow a scientifically valid method of determining the norms appropriate for each job role.  Please write to us and we would be glad to assist.

Candidates who apply for jobs in my organization are very unique. Will your assessment still score them appropriately?

We have undertaken every effort to include a diverse and representative sample during assessment development. Despite this, every context might attract a specific kind of applicant. Mettl does have options to optimize the assessment content and scoring for your context. Ask us about local validation and local norms and we would be glad to assist you with those steps.

Is it possible to map an organization's competency framework to your assessments?

Yes, it is possible. We can build a customized assessment for your organization, taking into account your organization’s unique needs and accordingly determine the combination of behaviors that determine success in your organization’s context.  Please write to us for such a request and we would be glad to work out a solution for you.

How do we determine the thresholds for the proficiency levels for a norm group?

The thresholds for the proficiency levels are based on the normal probability distribution of scores for a particular norm group.

How have norms been decided for MPP?

The data obtained from the sample used during tool development have been used to determine the norms for various behaviors. Additionally, the norms are being re-calculated periodically basis new data that is collected to ensure that they stay relevant and provide the most accurate information about a candidate. However, we can further determine the norms relevant for your organization through a validation exercise. Please write to us for further details.

What if the reports generated for the psychometric assessments differ from the actual behavior, attitude or aptitude of the person?

Human behavior is a projection of multiple psychological and environmental factors. So, any psychometric report should not be interpreted as a definitive predictor of a particular type of behavior. These reports should be integrated with all other sources of information in reaching professional decisions about the person. If you find any discrepancy in the reports from actual behavior of the person, always refer to the other environmental, physical and psychological factors driving that behavior. For the best combination of selection tools for your needs (i.e. psychometric assessment, job/functional tests, behavioural interviews, etc.) please reach out to us and our consultants would be happy to assist you.


How it works:

step 1
Mettl-PBT-1

Add this test to your tests

step 2
Mettl-PBT-2

Share test link from your tests

step 3
Mettl-PBT-3

Candidate take the tests

step 4
Mettl-PBT-4

You get their tests report


Note You will be charged only at step 3. i.e. only when candidate start the test.


Relevant for Industries

  • IT
  • Banking & finance
  • Insurance
  • FMCG
  • Hospitality
  • Retail
  • Manufacturing
  • Healthcare

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