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Identify and hire top candidates with the Retail Sales Specialist Assessment

The Retail Associate Assessment by Mercer | Mettl has been designed to help talent acquisition experts understand candidates' behavioural and cognitive capabilities and evaluate their suitability for retail sales associate roles. The Retail Associate Assessment is a valuable tool for recruiters to ensure that candidates possess the skills required for a specific job.

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Inside this Retail Sales Specialist Assessment

Identifying and hiring skilled candidates for retail sales associates is essential for any retail-based organization. Retail associates are responsible for welcoming customers, providing product information, assisting customers with purchases, and ensuring every customer has a positive experience. These employees are the face of the company, so hiring suitable candidates is crucial. Administering a Retail Sales Specialist Assessment helps recruiters evaluate the competencies and skills of candidates in an unbiased and accurate manner. The test allows recruiters to identify applicants with the skills and abilities required to succeed in the job and are also a good fit for the organization.   

The Retail Associate Assessment by Mercer | Mettl has been designed to help recruiters evaluate the ability of candidates to connect with customers and to help them identify retail associates who can build strong customer relationships and foster growth and customer retention. Recruiters can use the Retail Associate Assessment to evaluate candidates based on their interpersonal skills, personal attributes, sales aptitude, and work orientation. Mercer | Mettl’s Retail Sales Specialist Assessment is a good predictor of candidates’ on-the-job performance.


The foundation of every sale is the organization's relationship with a customer. Still, with the increasing popularity of online shopping, customers need a compelling reason to work with retail sales associates. Additionally, in recent years, the high turnover rates of the retail sector have become a significant concern, especially seeing the sizeable impact that an unsuitable hire can have on the organization’s finances. Organizations are on the lookout for skilled candidates who are adept at building strong customer relationships. To identify top talent in retail, recruiters need to go beyond the information provided in the resumes.   

A pre-employment Retail Sales Specialist Assessment for screening candidates can increase the chances of finding well-suited candidates. The Retail Associate Assessment by Mercer | Mettl tests the skills of candidates based on four essential skill sets – work orientation, interpersonal skills, sales aptitude, and personal attributes and provides recruiters with an in-depth understanding of the competencies and hidden personality aspects of candidates to help them make well-informed hiring decisions.


This Assessment is a part of following Skills Libraries

Retail Sales Specialist Assessment competency framework

Get a detailed look inside the test

Retail Sales Specialist Assessment competencies under scanner

Personal attributes

Work orientation

Interpersonal skills

Sale aptitude



Candidates should be able to stay resilient in adverse or challenging situations and manage their emotions effectively.

Learning agility

This section of the test evaluates the ability of candidates to learn new skills. It also assesses their ability and willingness to learn new skill sets and modify their knowledge based on the latest information available.


Candidates should demonstrate the ability to take responsibility for their actions and decisions. They should also be able to ensure that all commitments are met on time without resorting to passing the blame on to others.

Self confidence

This section of the Retail Sales Specialist Assessment evaluates whether candidates have trust in their qualities, abilities, and judgment.


Planning and organizing

This section evaluates the ability of candidates to prioritize tasks for maximum efficiency. This ability indicates how well candidates can organize the steps for meeting objectives and understand the resources needed.

Drive for results

Candidates should have a strong will to achieve what they had set out to do and should be able to focus all their energy and resources on finishing what they started.

Following work procedures

Candidates should be adept at following conventional and new sales methodologies while keeping up with the evolving needs of the organization and the buyers.



This section of the Retail Associate Assessment requires candidates to show their ability to work effectively with others to accomplish common goals.


Candidates should also be able to build professional networks and personal relationships within and outside to gather information and resources to ensure organizational success.


This section of the Retail Associate Assessment shows that candidates are evaluated on their ability to convince or compromise with others to deliver results effectively.


To earn their trust, candidates should be able to maintain their ethics and honesty in all transactions, regardless of whether they interact with internal or external stakeholders.

Customer service orientation

This section of the assessment evaluates the candidates' ability to probe, gaining insights into customers’ stated and unstated needs so they can provide them with the most optimal solution, ensuring customer satisfaction and further opportunities to develop the relationship.


Problem-solving ability

Candidates are evaluated on their ability to process given information from different perspectives by decoding it into simple components and structuring them logically to arrive at solutions.

Verbal ability

This section of the Retail Associate Assessment requires candidates to demonstrate their ability to understand and convey messages effectively and clearly by formulating proper, grammatically correct sentences.

Analytical ability

This section of the Retail Sales Specialist Assessment evaluates candidates' skills in analyzing given information logically and gaining insights to find solutions.

Numerical ability

This section assesses candidates' ability to perceive and process numbers and symbols to perform basic arithmetic calculations.

Customize this Retail Sales Specialist Assessment

Flexible customization options to suit your needs

Set difficulty level of test

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

Combine multiple skills into one test

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Request a tailor-made test

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The Mercer | Mettl Retail Sales Specialist Assessment advantage

The Mercer | Mettl Edge
  • Industry Leading 24/7 Support
  • State of the art examination platform
  • Inbuilt Cutting Edge AI-Driven Proctoring
  • Simulators designed by developers
  • Tests Tailored to Your business needs
  • Support for 20+ Languages in 80+ Countries Globally

Retail Sales Specialist Assessment can be setup in four steps

Step 1: Add test

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Step 2: Share link

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Step 3: Test View

Candidate take the test

Step 4: Insightful Report

You get their tests report

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Frequently Asked Questions (FAQs)

We have taken measures to reduce the probability of candidates trying to portray themselves in a socially suitable manner. These include using a semantic differential format for the test, making it difficult for candidates to assume a suitable response. The test provides candidates instructions before answering based on their first instinct and gives ‘instructional warnings’ that their test may be declared invalid if not done honestly. The testing tool can also determine response patterns to discern whether a test taker may be faking their responses. 

Yes. Identifying behaviours for various job roles in the organization can be done. We follow a scientifically validated method for identifying norms suitable for each role. Please write to Mercer | Mettl for assistance.

Yes. We have included a diverse, representative sample during the development phase of the assessment. However, every context might cater to a particular kind of individual, so we also offer options to customize the test content and grading based on the requirements. Please contact Mercer | Mettl for local validation and norms; we will gladly take you through the essential steps.   

Yes. It is possible to map the organization’s competency framework to the assessments. We can build customized evaluations for the organization based on specific needs, which can be used to specify the combination of behaviours necessary for success in the organization. Please write to Mercer | Mettl with the request for solutions. 

The proficiency levels or thresholds are based on the normal probability distribution for specific norm groups.   

The insights obtained from the sample used during the tool's development phase are used to set various behaviour norms. The norms are also reassessed periodically based on the latest data to ensure they stay relevant with time.   

It is essential to understand that human behaviour is a projection of numerous psychological and environmental factors; only using the test reports is not a definitive predictor. They should be consolidated with other sources of information and validated first. Discrepancies in the reports that factually deviate from actual behaviour should be considered in context with any physical, environmental, and psychological factors that may have influenced that behaviour. 

Common retail interview questions can be general introductory questions that are generally asked to help put the candidate at ease. Then, the interviewer can ask questions about experience and background to understand the candidates' knowledge and skills. It is also an excellent idea to include some situation-based, in-depth questions to understand how candidates approach real-world problems. 

Some of the most relevant skills that retail sales professionals should have include patience, cordiality, active listening skills, learning agility, desire to help others, resilience, integrity, multitasking, retail product knowledge, communication skills, industry expertise, and customer service skills. 

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