Identify the Best Customer Care Representative for your Organization

Customer Care Representatives provide customer support service to an organization by interacting with their customers. 

Mettl's Assessment for Customer Care Representative is specially designed to cater to the level of technical and vocational skills required for the role in accordance to Industry Standard. The test is suitable for roles that requires customer interactions over inbound calls as well as direct interactions customers. It caters to the hiring requirements across industries.

The test measures the following comptencies in a candidate:

1. Personal Attributes - Emotional Stability, Friendliness, Proactiveness, Teamwork

2. Customer Service Orientation - Affective Communication, Information Seeking, Understanding Customer Needs, Service Motivation

3. Work Management - Multitasking, Accountability

4. Cognitive Abilities - Verbal Aptitude and Communication Skills, Attention to Details


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The key profiles the test is useful for:

  • Customer Care Representative
  • Customer Service Representative

‚ÄčTest Details:

Number of sections  4
Number of questions 140
Test Duration 65 Mins

 

Section Details:

Mettl Personality Profiler Assesses the candidate's behavioural competencies required for a customer care representative role and is based on Big Five Model of Personality.
Situational Judgement Test Assesses the functional understanding of the role through real-life situational judgement questions.
Verbal Aptitude and Communication Skills Assesses the candidate’s ability to communicate effectively in verbal and written English.
Attention to Details Assesses the candidate’s attention towards details and produce error free outcomes of high quality. It also assesses candidates' concentration while working in time bound scenarios.

Language - English (The test can also be provided in other languages. If required, please connect with us over contact@mettl.com)


Answer to common queries:

Can I get benchmark scores for the candidates who take this assessment for hiring decisions?

Yes, we can do so selectively. Please write to us for such a request and we would be glad to assist.

Can I get customized reports for the candidates who take this assessment, for example, to highlight the most important competency?

Yes, we can do so selectively. Please write to us for such a request and we would be glad to work out a solution for you.


How it works:

step 1
Mettl-PBT-1

Add this test to your tests

step 2
Mettl-PBT-2

Share test link from your tests

step 3
Mettl-PBT-3

Candidate take the tests

step 4
Mettl-PBT-4

You get their tests report


Note You will be charged only at step 3. i.e. only when candidate start the test.


Relevant for Industries

  • Banking & finance
  • Insurance
  • FMCG
  • Hospitality
  • Retail
  • Healthcare

Related Tags

Customer Support

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