Online Communication Assessment: Assess English Language Proficiency in Listening, Comprehending Text, and Writing

In today's world, work is transcending geographical boundaries, and the world is becoming a smaller place as a result of globalization. The interconnected global job market paved the way for the English language to become an imperative necessity for aspirants to achieve a level-playing field to exchange data and ideas. 

Primarily in the tertiary sector, it has become crucial to have a fluency in communication skills. Communication, since time immemorial, has been an essential part of human life.  The more effective communicator you are, the better your thoughts and plans are understood by other listeners, eliminating excess wastage of time and resources due to miscommunication.

Hence, the essence of the message mustn't be lost when communication takes place between two individuals. Regardless of the industry that you are associated with or the nature of your employment, mainly if your job involves coordinating with clients and teams consistently, having strong communication skills is an utmost necessity. Effective communication skills are currently an indispensable requirement and are considered the cornerstone of success today. 

To be an effective communicator, you should be an active listener and a decent speaker as well. Candidates with good communication skills are likely to know how to interpret everyday business situations and stakeholders to create the best communication strategy and message. For example, how will the candidate frame an email to be sent out to all Board members announcing the results of a quarter? How will the candidate communicate the new Employee referral policy to all employees in the organization?

Mettl’s corporate communications skills test comprises subjective and objective questions covering critical areas of corporate communications, such as corporate branding, corporate Identity, corporate responsibility, crisis management, investor relations, public relations etc. The test consists of questions from the writing simulator, listening simulator, and reading comprehension.

Optimize your recruiting funnel with Mercer | Mettl's customizable, domain-specific online communication tests. Shortlisting candidates based on several criteria, regardless of time and place, is as easy as ABC.

Mettl's communication skills tests help recruiters gauge candidate's English communication skills in a quantifiable manner. Mettl also provides detailed communication test reports that help recruiters access comprehensive reports with analytical and logical analysis.     

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Looking for a customised test?

Are you looking for a customised version of this test. Or looking to get a new test build according to your requirements from scratch? Reach out to our subject matter experts and discuss the same.

Why should you use Mercer| Mettl's communication skills test?

Whatever you say or do sends across a strong message about you and prompts those you interact with to form some opinion about you and how you communicate. How to evaluate a candidate's communication skills?

Our communication assessments help employers assess applicants for grammar, comprehension, vocabulary, etc. This pre-employment communication skills evaluation tool enables hiring managers and recruiters to gauge candidates listening, writing, and reading comprehension skills accurately and objectively.

Mettl’s English communication test evaluates three key language components: spoken English, written English, and active listening – to thoroughly check an individual's business communication skills. Our communication assessment test can help you assess candidates' competency applying for roles, including customer support executive, sales executives/ associates, telecaller executives, etc. 

It is vital for professionals engaged in these fields to have sufficient communication skills that enable them to understand and accumulate information, prepare business reports/emails/proposals and interact with multiple stakeholders.

Use this online communication test for:

Recruiters and organizations can use this test for hiring candidates for job roles that involve front-end and back-end interactions with clients and customers. The English communication skills test is most appropriate for sales job roles, customer support roles, telecallers, content executives and managers in marketing roles etc. The test is suitable for candidates with experience of 0-5 years.

Key profiles the English communication assessment test is useful for:

  • Customer Support Executive
  • Sales Executives/ Associates
  • Telecaller Executives

Test Details:

Number of sections


Number of questions


Test duration

70 minutes

Test language


NOTE: If required, the English communication skills test can be provided in other languages as well. Please connect with us at for any such requirement. 

Should you wish to assess spoken English ability in non-native speakers, please click here to get a free demo of Mettl's AI-powered spoken communication assessment software.


Sectional Details:

Essay Writing

Assesses the candidate's ability to use correct grammar, spellings and punctuation while presenting written content using a writing simulator
Grammar Skills Assesses the ability of a candidate to formulate grammatically correct sentences that convey the message

Listening Skills

Assesses the ability of a candidate to attentively listen, receive and effectively understand what other people say in a communication process with the help of a listening simulator

Reading Comprehension

Assesses a candidate's ability to read, process, retain and synthesize large amounts of data in a workplace

Answer to common queries:

Can we benchmark candidates based on our internal sample set?

We can do so selectively. Please write to us for such a request, and we would be glad to assist.
Can we customize the report to include some specific analyses?

We have done so in the past on a client-to-client basis. Please write to us with such a request, and we would be glad to work out a solution for you.

What is a communication assessment?

An online communication assessment test is intended to evaluate the candidate's language proficiency and assess their ability to use communication and language skills in professional and social contexts.

What is the process of communication?

The communication process refers to strategically planned steps taken to communicate effectively. The process involves vital elements such as the sender, receiver, the content of the message, the encoding of the message and interpreting the message. 

What are the different forms of communication?

Given below are five crucial forms of communication:

  • Verbal communication
  • Written communication
  • Non-verbal communication
  • Visual communication
  • Listening

What are the five communication styles?

Strong communicators understand the different communication styles and recognize the ones they use in their daily social interactions. These five styles are aggressive, assertive, submissive, passive-aggressive, and manipulative. That's why a communication style test is specially designed to identify the prevailing communication style that best describes an individual.

How to assess communication skills? 

Fluency in communication can come naturally to some, while many others focus on areas they can improve on. Communication is a skill, and evaluating your aptitude for communication can refine their strengths and work on areas that need improvement. Communication is a skill that needs to be practiced and implemented until mastered. 

An interpersonal communication test measures crucial communication aspects, such as listening, non-verbal communication, and essential communication fundamentals. Mettl's communication skills aptitude test has been designed and developed after undertaking extensive research and gathering valuable inputs from subject matter experts. 

What are the different types of communication skills?

Communication skills can be categorized into three different types: written communication, verbal communication and nonverbal communication.

What are the seven Cs of communication?

The seven Cs of communication are clarity, conciseness, concreteness, correctness, coherence, completeness and courteousness.

What are communication skills?

Communication skills are competencies you use when sending and receiving different types of information. Even though these skills may be used while performing daily activities, clear, compelling and coherent communication is the cornerstone of every successful interaction.

For this reason, influential communicators teach unique ways to improve communication skills over time, and learners use these tips to achieve their personal and professional goals. Communication skills include speaking, listening, perceiving, and empathizing. This skill also comes in handy to understand the subtle differences while communicating through phone conversations, face-to-face meetings and online communications.

What is good about communication?

Good communication plays a pivotal part in organizational success and helps the one who communicates effectively in their personal lives. Those managers and leaders who know the art of effective communication will observe better productivity and build strong connections in every aspect of their lives. Listed below are the main benefits of communication:

  • Builds trust
  • Resolves problems
  • Provides direction
  • Maximizes engagement
  • Enhances productivity
  • Promotes team-building

Why are communication skills important?

Communication is an essential part of every organization; it is at the center of everything you do in the workplace. Therefore reading, writing, listening, and speaking skills are imperative for completing tasks and meeting goals. As you progress in your current career, you will find plenty of reasons that make communication skills necessary, for example:

  • To secure an in-person interview
  • To ace the interview and secure the job
  • To perform professional tasks well
  • To build a highly-successful career

What does communication mean?

Communication refers to the act of exchanging or imparting information or news. 

What is the best style of communication?

Assertive communication is regarded as the best style of communication. People employing this communication style can communicate confidently without beating around the bush.

What are the benefits of having good communication skills?

Listed below are some benefits of having good communication skills:

  • Effective decision-making and issue resolution
  • Increase in productivity
  • Compelling marketing materials
  • Convincing and compelling corporate materials
  • Streamlined business processes
  • Corporate image enhancement
  • Strong business relationships

What are the elements of communication?

Given below are critical components of communication:

  • Source
  • Channel
  • Message
  • Receiver
  • Environment
  • Feedback
  • Interference
  • Context

How to improve workplace communication skills?

Some useful tips are briefly mentioned below:

  • Being a good listener is a critical skill at work
  • Knowing your target audience helps in choosing the right words and apt body language
  • Cutting the clutter and sharing actual information that provides clarity
  • Reinforcing important message by over-communicating to ensure that listeners understand the zest of what you share with them
  • Having positive body language will create a remarkable impression in the workplace

What are some common communication skills interview questions?

Recruiter frequently uses some of the following questions to assess someone's communication skills during an interview:

  • Can you tell me about your most significant accomplishments?
  • How do you handle conflict at work?
  • Do you prefer working alone or as a part of the team?
  • If you were to describe yourself in three words, how would it be?
  • Why do you think you are an ideal candidate for the position?

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